tuulikki

You're talking about EN web clipper chrome extension (in blue below). I'm talking about the helpers that live in the menu bar at the top of the screen on Macs, marked in red in screenshot below. The EN Legacy helper allows me to take multiple screenshots *in the same note*, add text to the note, and save it.

Here to say that I still do not have a fix for screenshots with EN v10, the ONLY reason I have been using Legacy alongside v10. When I attempt a screenshot with the v10 helper, using any of the three screenshot options at the bottom of the small helper window, as I click to take the shot, EN pops to the top of my active windows and the screenshot is taken of whatever is open in EN. Yes, I have allowed EN v10 appropriate permissions. I've double checked multiple times. Yes, I've tried downloading and reinstalling EN v10. Still have same problem. I still have the same problem that I first wrote about in September 2021 (see screenshot below). Escalated to support, who replied "Hello there, Thanks for reaching out. We can confirm there currently is a 2 device sync limit in place for Evernote Free users. This means you can use Evernote on two devices only. Please note that Evernote Web counts as a device. To sync a device, just log into your Evernote account normally." (.....+ blah blah blah how to sync/unsync). I note I've been a Premium user for years, now Pro, so I don't see why this would apply, never mind that it doesn't address my concern. I don't give a <censored> re new UI, in-app notifications, AI-editing. I just want to be able to do my work without the tool I am using working against me. (MacBook Pro, iOS v12.7.3, EN v10.77.3 and LEGACY)

@PinkElephant, thank you for the pointer. I note that the reason I'm using Legacy to take screenshots is because of this forum, it was the solution I found when I last explored the problem. Evernote is a tool for me, not a lifestyle. Despite the help, your rudeness to me and others seems unnecessary, and your unpleasantness does not encourage me to spend any additional time here.

I've posted earlier in this thread, but here is why I am still using Legacy. I note that I actually have both Legacy and 10.6.whatever running, and only use Legacy for this particular function. I use screenshots (saved via EN) as a significant part of my work flow and documentation. The Legacy Helper allows me to click and save screenshots to notes, just like that. The updated (10.6.whatever) Helper only allows screenshots of Evernote - if I am on a website, it pulls Evernote to the front and takes a picture of whatever is open. It does not matter which screenshot option I select; they all pull up Evernote. Yes I am running the most current version of Evernote. So, for me, an incredibly important useful feature is gone in the updated version. And that is why I am very frustrated with being pushed into the change.

This just happened to me today. I trusted Evernote and upgraded as requested, only to find it was apparently a duplicate of EN v10.57.10 which I am already running on my mac. Legacy was gone. Not cool guys. I then spent 30+ minutes figuring out how to re-download Legacy. If version 10 had the functionality I need, I wouldn't go there at all. But so far the screen grab tool in Legacy is far superior, and I use it multiple times every day. I use version 10 for the rest of my EN work, I have subscribed since 2014, so I'm not a luddite or a freeloader, I'm just looking for important features which have been deleted for random reasons. Signaling an update and swapping for a different version is a great way to break trust. Shame on you.

Something else to consider if you can't find things because of (what you think is) a sync issue: I noticed today that if you are using Evernote Legacy Helper for screenshots, etc, but do not have the actual Legacy app open, the notes that were created by EN Legacy won't show up in regular Evernote until Legacy is opened again. I was going crazy re missing notes until I figured this out.

I found this thread because I'm having problems with newly updated EN crashing. The first thing it says on the trouble shooting page is Sync Evernote - Make certain your notes are synced before you begin to troubleshoot. Sync your device, then log into Evernote Web and check that your notes appear in your account. but after several minutes of futile searching, I figured out that forced sync no longer exists. Please bring it back. How can I troubleshoot and understand what is the sync status of the program? Checking on web or something is clumsy and unreliable.

Hi, I just upgraded to EN v10.22.3 (from an ancient EN version) on mac iOS 10.15.7. Very unhappy with "new" Evernote Helper. Several issues: 1) When I click on screen capture icon, the EN app opens up and it takes screenshot of that, rather than window open when I clicked screenshot. 2) Helper note window doesn't close until after screenshot is done. 2) Doing multiple screenshots IN ONE NOTE has been one of my main usages for work flow documentation. Yes, I know I could go back and stitch individual notes together, but why do I have to do this? Has anyone found an alternative app that does what EN used to do? Long time premium user. Very frustrated.