toddjconklin

Hi, I can't actually remember for sure, which I will assume means I did get refunded. It wasn't a straight forward process though, and they should absolutely be notifying before debiting funds. Good luck.

Thank you. I had to follow those links above, the contact us link seems to go round in circles, which I've already tried. Anyway, I've now submitted a ticket, thanks for your help.

Hey all, I am having difficulty contacting Evernote, which I find really disappointing. Any ideas? I stopped using Evernote last year in favour of Onenote. I have no proof but I'm very sure I requested cancellation last year, but I just got billed again for another full year subscription, ending in May 2023. Normally companies will send a reminder as a courtesy to let you know the bill is about to be charged again. I have gone online again and requested a stop to the plan, but I must pay for the full year. Surely I would at least be given a pro-rata refund for 11 out of 12 months? I'm just finding the customer service to be non-existent - it really irritates me when companies this big make it virtually impossible. I have used the online email form, but has been ignored. Any ideas on if I'm stuck or not would be great. Thanks!