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cfulbright

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About cfulbright

  1. BurgersNFries - I did as you suggest. Thank you for your recommendation
  2. jetifo - you really are quite amazing. You'll do anything and everything to avoid saying "I'm sorry" to anyone, won't you? I ran a support team. That included forums. It was the entire support experience. So I know about forums, volunteers, and evangelists. You now have at least two people, and if I'm to believed about my "private" conversation, three people saying that we don't like the way the moderators and evangelists are treating people on the forum. And rather than hear and acknowledge that, you insist on countering my every post. The easiest thing in the world would have been to say "I'm sorry" to me, or to anyone else who doesn't have your exalted knowledge of Evernote and these forums. I give up.
  3. BurgersNFries - read my reply to jefito. I didn't quote you out of context. I read the entire 15 pages of posts on this thread, and I saw multiple instances of abuse and piling to this customer, including yours. Your earlier immediate response to my first post suggests a certain sensitivity here. By my reading, the customer said repeatedly that he had shared the ticket number with an Evernote employee, but didn't want to share it with non-Evernote employees. Now whether he had or hadn't done so, I don't know, but I do know that real support reps wouldn't treat a customer the way he was treated on this forum, because "the customer is always right". And I can say based on my own experiences in a 24-hour period with you and jefito that this is not a very friendly and "supportive" place. I have very thick skins, and am happy to trade snarky comments with you if that's what you want, but it would be far better if you read my original post and these two posts today as constructive criticism rather than telling me what I did wrong or what that other customer did wrong. Again, you may not be Evernote employees, but you are representing Evernote. I can't believe this is the image that Evernote wants to project to customers.
  4. jefito - Fascinating. I don't imagine you realize how what you wrote came across. For example, "If you have an actual Evernote-related question or issue..." comes across to me as, "if you have a legitimate product question, ask it, otherwise shut up and mind your own business." I hope that's not what you meant, but that's how I took it. I received a private message from another forum member titled, "You are so very right!" I won't quote any more because I don't want to "out" the person who clearly is concerned about airing his/her opinions on this forum because of the response and some past experience. I ran a support team at a software company for three years, so I have some experience in this area. I'll tell you that if a company support rep wrote some of the things I've seen posted here by evangelists, we'd slap their hands for it and they'd either get with the program or find another line of work. You're in a funny position because you're not Evernote employees, but you're nevertheless representing Evernote. I saw a number of posts mentioning, "we're not employees, we're volunteers." You're probably doing this out of love of the product and the company, which I salute. But if you can't represent the company in a positive manner - no matter how much the customers annoy you - you shouldn't be doing this.
  5. BurgersNFries - to quote your own response to this person: If you had done this from the get go, it would have expedited someone getting back to you. Guess you just like to prolong your misery. If you're this "helpful" with EN support, it will probably be a week or two before they get your issue resolved. Good luck. Maybe I'm misintepreting your response.
  6. As a new Evernote user, I read some of this thread, and I have to say I saw 4-5 different people piling on and abusing this guy, and they're not even Evernote employees. It wasn't very encouraging. Maybe such people shouldn't be on the forum, if they can't keep a positive and professional persona.
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