Jump to content

Gmont

Level 1
  • Posts

    5
  • Joined

  • Last visited

Posts posted by Gmont

  1. Yes, that is the article I saw, which links to  http://scansnap.fujitsu.com/global/evernote/index.html. When I go to the Fujitsu site and read steps 1 through 3.2 as the Evernote article says to read, I get stuck at step 3.2 because when I run the update tool, an error immediately pops up which is the image of the error in my original post above. 

    "Unstable to update the firmware because Evernote Edition is not installed. Install Scansnap Manager Evernote Edition, and then try again."

    The issue seems to be that the Scansnap Manager Evernote Edition software isn't available for download anywhere. Do you have any idea as to where I might be able to get that software?

     

  2. As the title says, I need Scansnap Manager Evernote Edition software and it's not listed for download anywhere.

    My company bought multiple Evernote Edition Scansnap scanners years ago to the tune of $500 each. We've been an Evernote business customer for going on nearly 10 years. Today, for whatever reason, my scanner won't scan. The green button flashes whenever I hit the scan button, and I noticed the Scansnap Manager Evernote Edition software has suddenly disappeared from my PC.

    So I go on the Evernote site to download it, and can't find the software. But I do see a help article related to updating the firmware on our Evernote Edition scanners so they can become regular IX500 scanners. This seems fantastic. I read all of the instructions, download the firmware update, and when I go to install the application receive an error (attached) saying that I must first install Scansnap Manager Evernote Edition in order to update the firmware on my scanner.

    evernote-error.JPG.4aa1bd2604f9eae32d70303bec8bbf2f.JPG

    Unfortunately, this software appears nowhere on the Evernote web site and disappeared from my computer. I contacted support by chat and was directed to the Fujitsu web site as the source of all downloads, navigated through the menu to find the IX500 which is listed under discontinued models, and of course the Evernote specific software isn't available there either. This software should be on the Evernote website.

    I am irritated that for whatever reason, the Evernote Edition software removed itself from my PC, that it's no longer available for download anywhere, and that Evernote support never contacted people who purchased these scanners to inform us of the option to update firmware before removing the prerequisite software required in order to do this firmware update. Support from Evernote has been abysmal. This goes to show how much they care about their customers who spend thousands of dollars with them.

    Can someone please give me a download link to the Scansnap Manager Evernote Edition? Otherwise we're going to look at migrating all of our data to another provider and will switch away from Evernote for good.

     

    • Like 2
×
×
  • Create New...