No need to be rude about it... I get that it's frustrating but it's not her fault, these decisions are made at a higher level.
My suspicion is that Evernote is prioritizing features that lead to $$$$ coming in (things that corporations are asking for, or things that drive users to the Pro version), vs. some esoteric technical feature that is requested by a bunch of old-school users who are mostly on the free Basic version are asking for. At least, that's how I read between the lines of Nancy's response.