I have been a Premium user for several years. I paid for an additional year in December and they applied the payment to the wrong account. I eventually got Evernote to acknowledge the problem but they would not make the change on their end. Finally, they offered to refund my payment so I could charge the same amount to the right email address. However, they never sent me my money back and they revoked my Premium status. I have since been unable to get anyone to respond. This is ludicrous! There is very little help and virtually no follow up! I would advise others to find a different provider because I am absolutely at my wits end on this.