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Shane D.

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  1. Shane D.'s post in Separation of Evernote Premium and Business incorrect was marked as the answer   
    @Tobias Helling @sachint82
    I'm going to reach out to you directly via DM to gather more information!
  2. Shane D.'s post in RESOLVED: Some notes cannont be openend anymore since Evernote v10... was marked as the answer   
    @Pierrodu21 @AlexTT
    Can you elaborate on the specific notes that cannot be opened?
    Are they specific types of notes? As in, do they contain attachments, tables, etc?
    How many notes do you have in your account and did you just recently update to the new version?
    The reason I ask is that the initial first sync may take some time for it to complete.
    Let me know as this will better enable me to further investigate.
  3. Shane D.'s post in Notes missing after upgrade to 10.1.7 build 1902 was marked as the answer   
    @speake @Mee Do you know about how many notes you have in your account?
    The reason I ask is that the initial first sync on the new clients may take awhile if you have a lot of notes.
    When you go to the Web Client, do you see the notes that are missing there?
    Were either of you accessing your account via "Sign-In with Apple"? ( @speake You mentioned using an Android so I assume not)
    Let me know as this will better enable me to investigate into the issue.
  4. Shane D.'s post in Edits to new note didn't save/disappeared was marked as the answer   
    Hi All,
    If you are a Premium/Plus user and encounter this issue, please open a support ticket here:
    https://help.evernote.com/hc/en-us
    For the the basic users that have encountered this issue, I'll be reaching out to you directly via DM(@steve111 @ObviousBob @ingemarsland)
    Let me know if you have any other questions.
  5. Shane D.'s post in Device limit change for Evernote Basic - to include web access was marked as the answer   
    Hi All,
    Thank you for sharing your feedback on this change. Please continue to share your thoughts/feedback here.
    One thing I wanted to clarify is that you can still use 2 devices as a Basic subscription user, even if neither of those devices are web.
    The change is that the Web Client is now counted as one of the devices.
     
     
  6. Shane D.'s post in Evernote 10 - Shortcuts auto-remove was marked as the answer   
    Hi All,
    Yes, I can confirm that the behavior you're seeing is by design.
    I'm going to move this thread to the feature requests section, so please feel free to offer feedback/vote if this something you'd like to see changed!
  7. Shane D.'s post in Note cannot be deleted or moved was marked as the answer   
    Hi All,
    This is an issue we've seen a small number of users report.
    For what it's worth, we have often found that these notes do become deletable after a few days.
    While this is obviously not a viable solution, I wanted to let you know in case you want to try deleting them again in the future.
    In the meantime, we're working to address it, and I'll provide an update once I know more.
  8. Shane D.'s post in Can't Delete a Note was marked as the answer   
    Hi All,
    This is an issue we've seen a small number of users report.
    For what it's worth, we have often found that these notes do become deletable after a few days.
    While this is obviously not a viable solution, I wanted to let you know in case you want to try deleting them again in the future.
    In the meantime, we're working to address it, and I'll provide an update once I know more.
  9. Shane D.'s post in Can't scan documents in black and white was marked as the answer   
    @martinewski Thank you for letting us know!
    I've been able to reproduce this myself, and we've opened a report with our development team for them to investigate/fix the issue.
    I'll follow-up here once I have an update!
  10. Shane D.'s post in Cannot drag note to a notebook in a stack was marked as the answer   
    @vladcampos Thanks for sending that.
    We've been able to reproduce the issue, and are working to address it.
    I'll follow-up here once I have more information!
  11. Shane D.'s post in Encrypted text not searched was marked as the answer   
    @markeh Thank you for letting me know!
    This is a known issue we're working to address.
    I'll follow-up here once I have an update on our progress.
  12. Shane D.'s post in Lost notes in update was marked as the answer   
    Hi All,
    If you're encountering this issue, please try the following.
    Go to https://help.evernote.com/hc/en-us/articles/360052560314 and download the legacy Evernote for Windows app
    After install, open the app and sign in. At this time, you should be able to see your notes and sync. If you can't sign in, see the steps below:
    Select File > Sign out to view the Evernote login screen Select: Ctrl+Shift+E while viewing the login screen. to see a list that shows your email and username Select smarquet8 This will create a new folder on your Desktop that contains a separate .enex file for each notebook within that account. After logging into Evernote you have two options to import the notes:
    Double click the .enex to open it in Evernote. This will automatically import those notes into your account's default notebook. Select: File > Import > Evernote Export Files, and select the .enex file. Each .enex will import as a separate notebook.  
    If you're still encountering issues, please let me know.
  13. Shane D.'s post in Search interrupted by upgrade reminders was marked as the answer   
    @Don Dz Thank you for this!
    I checked with the team and this is not the intended behavior.
    We'll look get this fixed soon.
  14. Shane D.'s post in [Feature Added] Ability to change Create Date for notes was marked as the answer   
    Hi All,
    We've enabled this feature per your requests:
    I am locking this thread.
    If you have suggestions improving this feature, please start a new thread.
    Thank you!
  15. Shane D.'s post in [Feature Added] Ability to change Create Date for notes was marked as the answer   
    Hi All,
    This feature is now available:
    I'll be locking this thread. If you have a feature request similar to this feature, please start a new thread.
  16. Shane D.'s post in Wrong language and text suggestions was marked as the answer   
    @Luca Pintilie
    Thank you for reaching out and for letting me know!
    This is a known issue and we're working to implement a fix to address it.
    I'll follow-up on this thread once the fix has been released.
  17. Shane D.'s post in Find All Notes (Alt-Ctrl-F): Doesn't work if sidebar is collapsed was marked as the answer   
    Hi All,
    You can find the Mac equivalent of this issue here:
     
  18. Shane D.'s post in Search Notes (Option-Cmd-F) doesn't work was marked as the answer   
    Hi All,
    You can find the Windows equivalent of this issue here:
     
  19. Shane D.'s post in Lost local files in last update was marked as the answer   
    @FJVA Thanks for reaching out!
    Can you share a screenshot of the error message you're receiving?

    This will better enable me to diagnose the root cause of the issue.
  20. Shane D.'s post in Restore Manual Sync/Sync Button was marked as the answer   
    I've modified the title of this thread to better reflect the request.
    You can find the Windows equivalent here:
     
  21. Shane D.'s post in Restore Manual Sync/Sync Button was marked as the answer   
    Hi All,
    I've modified the title of this thread to better reflect the request.
    You can find the Mac equivalent here:
     
  22. Shane D.'s post in App Performance Issues: Slowness/Poor Responsiveness/Lag was marked as the answer   
    Hi All,
    I wanted to let you know that I've changed the main topic of this thread.
    We do not believe that this issue is specific to iPad, and may affect other iOS devices.
    We're further investigating into this issue, and I'll follow-up here once I have more information.
     
  23. Shane D.'s post in RetryError","timeout": Can't Login was marked as the answer   
    @Ariefpermana Thanks for reaching out!
    I believe we know the root cause of this issue, but I need to gather some more information to verify.
    I'll reach out to you directly via DM with more information.
  24. Shane D.'s post in iOS Webclipper: no URL stored in note details was marked as the answer   
    Hi All,
    As mentioned above, we believe this issue has been fixed in Version 10.0.4.
    If you have not already, please update to this version, and let me know if you still encounter this issue.
  25. Shane D.'s post in iOS webclipper saves to the wrong notebook every time was marked as the answer   
    Hi All,
    As mentioned above, we believe this issue has been fixed in Version 10.0.4.
    If you have not already, please update to this version, and let me know if you still encounter this issue.
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