Most of my notes disappeared from both my phone and on the Evernote site. Sounds like first attempt at recovery is to do a clean install. I have no idea how to do this. I originally downloaded the app onto my Samsung Galaxy S3. Then I received an email and an account was opened on the Evernote site. Evernote is not an app on my MacBook. Where am I supposed to do the clean install? On my phone? That won't erase my account? Thanks for any help to the needy and confused.