It's upsetting to see that the support that is provided by Evernote to potentially paying customers (I am a premium member, for example), includes passive-aggressive statements such as "if you have a search around the forums". It's particularly upsetting that, on the one hand, Evernote is advertised by its developers as productivity software, but on the other hand, when a user asks for support, rather than a clear resolution to their problem or additional questions to qualify it, they are given vague advice such as "search around the forums" and lazy hedging to interpret the meaning of (i.e. "usually", "probably", "other stuff") -- two additional tasks to add to their already busy lives (in which they're trying to improve their productivity). Also, if you're going to be lazy and tell people to search around the forums, at least provide a link. Just sayin'. "Usually recommended"? Recommended by who? I see the opposite recommendation on your front page. http://evernote.com/evernote/, which advertises evernote, does not include anything saying that one needs to have a "search around the forums" before concluding that the caption under the first image (see below) cannot be trusted. Caption under first image ("images" was bolded by me) is: Keep everything in sync With Evernote, all of your notes, web clips, files and images are made available on every device and computer you use. "Probably not". What does probably mean? "Picture library" -- I see no mention of the term in the opening post of this thread -- where did that come from? What does "picture library" even mean and how do you know that Bderoo was using it as one? How is a "picture library" different from "occasional photos and illustrations" -- where do you draw the line? Oh, I'm sorry, my mistake, I should "have a search around the forums". Bderoo, I too, am having the hardest time with Evernote -- and the clincher is that it was supposed to make me more productive. It often doesn't work as advertised , things that worked in prior versions don't work in subsequent versions (so I can't rely on anything that was working to stay working), and I spend a huge amount of time and effort working around bugs and getting frustrated that a habit I built with the software needs to be discarded with its latest release -- so I'm pretty upset at having spent money on a premium membership. Rather than being a tool to reduce the stress of an overstimulated life, it just adds another stimulus to it! "I use Evernote a lot but don't speak for them." If you don't speak for them, then why do you have their badge below your forum ID?? It's appalling that a user can have an official-looking badge below their forum ID and also say that they don't speak for Evernote!