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psherm85

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About psherm85

  1. It's upsetting to see that the support that is provided by Evernote to potentially paying customers (I am a premium member, for example), includes passive-aggressive statements such as "if you have a search around the forums". It's particularly upsetting that, on the one hand, Evernote is advertised by its developers as productivity software, but on the other hand, when a user asks for support, rather than a clear resolution to their problem or additional questions to qualify it, they are given vague advice such as "search around the forums" and lazy hedging to interpret the meaning of (i.e. "usually", "probably", "other stuff") -- two additional tasks to add to their already busy lives (in which they're trying to improve their productivity). Also, if you're going to be lazy and tell people to search around the forums, at least provide a link. Just sayin'. "Usually recommended"? Recommended by who? I see the opposite recommendation on your front page. http://evernote.com/evernote/, which advertises evernote, does not include anything saying that one needs to have a "search around the forums" before concluding that the caption under the first image (see below) cannot be trusted. Caption under first image ("images" was bolded by me) is: Keep everything in sync With Evernote, all of your notes, web clips, files and images are made available on every device and computer you use. "Probably not". What does probably mean? "Picture library" -- I see no mention of the term in the opening post of this thread -- where did that come from? What does "picture library" even mean and how do you know that Bderoo was using it as one? How is a "picture library" different from "occasional photos and illustrations" -- where do you draw the line? Oh, I'm sorry, my mistake, I should "have a search around the forums". Bderoo, I too, am having the hardest time with Evernote -- and the clincher is that it was supposed to make me more productive. It often doesn't work as advertised , things that worked in prior versions don't work in subsequent versions (so I can't rely on anything that was working to stay working), and I spend a huge amount of time and effort working around bugs and getting frustrated that a habit I built with the software needs to be discarded with its latest release -- so I'm pretty upset at having spent money on a premium membership. Rather than being a tool to reduce the stress of an overstimulated life, it just adds another stimulus to it! "I use Evernote a lot but don't speak for them." If you don't speak for them, then why do you have their badge below your forum ID?? It's appalling that a user can have an official-looking badge below their forum ID and also say that they don't speak for Evernote!
  2. jbignert, Thanks for putting out a fix to this problem. However, as a premium user, I'm appalled at how little attention the bigger issue of releasing software that doesn't work as advertised is receiving (your comment seems to be single-issue oriented, without any consideration for the bigger picture here). For example, how do we know it won't break again in the next release? Why was there an "Email" link in Web Clipper, if it didn't even come close to working (hint: if it doesn't work, don't put it on the user interface)? Of what use is your "beta" release, if there was such a major oversight in the final release? Also, why do you advertise a hierarchy for tags, but when you actually go to create that hierarchy in your windows software, you find the link saying "Create Tag in X" some of the time when right clicking on X, but it saying "Create Tag..." at other times, with no rhyme or reason for why "Create Tag..." can't be "Create Tag in X". And then when you try to move all the stuff created at the top level from clicking "Create Tag..." on X into X (where it should've been in the first place), you realize that the shift key doesn't work like it works in every other piece of windows software and you have to control click to select each of the ten entries you created to move them all into X. The buttons in your software promise a lot, but deliver very little -- especially considering that Evernote is advertised as productivity software and most of the time it's being used is spent either in angst about it potentially not working, figuring out why it's not working the way it should be, or working around the bugs. It's impossible to establish habits around evernote or use it in a reliable fashion if stuff breaks with every release -- and in my opinion, that really puts some pretty hard limits on it as a productivity tool, so unless I'm misunderstanding the purpose of evernote, reliability of features that previously worked and stable releases should be a top priority for you! You guys really need to do something at an organizational level to deliver more reliable software and to make sure that the buttons in your software properly perform the action they're labelled with and communicate what you're doing on that front to your premium users, at least one of whom feels like he's not getting what he paid for.
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