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Fofer

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  1. I have the Evernote Edition ScanSnap. Apparently the update to fix this issue (for new scans moving forward) was supposed to be out on 10/20. It is now 10/22. Was it released? If so, what's the version number? I am now at 1.0.40 (1022.) Thanks!
  2. Just FYI, I am running macOS Sierra (and Safari 10) and the Evernote Web Clipper is working fine for me. I just tested it, with positive results. Did you install it from Apple's own Safari Extension Gallery, or from Evernote's site?
  3. This just in, from Fujitsu: http://www.fujitsu.com/global/products/computing/peripheral/scanners/topics/topics20160914.html
  4. It's more than just branding though. There is some Evernote-specific functionality baked into the Evernote ScanSnap Edition that I've come to appreciate that the iX500 doesn't have. I didn't pay the extra 20% thinking Evernote would be the one offering such support; I paid the extra 20% for the extra functionality I got when using it with Evernote. And while I'm disappointed Evernote has their hands tied on this support issue, I understand there's really not much they CAN do about it. At the end of the day, we're all now waiting for Fujitsu to work with Apple to fix it. I'm staying optimistic that this fix will arrive, in one way or another, sometime soon.
  5. Fair enough, and I appreciate the sharing of new information, as Fujitsu aims to resolve this issue. This new, more specific information is encouraging. I'm confident a fix will eventually come out. It's incredibly disappointing that such information is just coming out now, the week Sierra was released, after three months of public beta, but whatever. Previously your posts seemed to downplay this problem, suggesting that it's not that paralyzing, that all we'd have to do is hold off on upgrading from El Capitan. But the problem (in whatever form it takes) doesn't just affect us, those who scanned the original document. It affects anyone who received those same files from us. And that's the point I'm trying to make here. It's easy for me to hold off on the upgrade if I'm concerned. It's not so easy for me to contact everyone I've ever shared ScanSnap PDF's with, to issue the same warning.
  6. Because over the years we've scanned documents with this equipment and software, and we've sent these PDFs to (literally) tens of thousands of friends and family, clients, business colleagues, prospective customers, and more. We're now living in the very real fear that if any of those recipients open these PDFs after upgrading their system to macOS Sierra, that the documents they received from us, will be corrupt and with missing pages of data. Again, I don't think you're understanding the gravity of this situation. It's pretty much a "worst case scenario."
  7. Two weeks ago? macOS Sierra was announced publicly at WWDC on June 13. It went into wide public beta on July 7. macOS Sierra will be heavily marketed, and pushed via the built in App Store that's on all Macs, as a free upgrade, starting tomorrow: September 20. We're talking about 2.5 months of public beta testing here.
  8. I don't think you're understanding the gravity of this situation. It has nothing to do with "my" workstation. This bug affects each and every scan/PDF created by every ScanSnap scanner in existence. Anyone who has ever received a PDF scan from a ScanSnap scanner, runs the risk of losing data in that file (or the entire file) simply by opening/editing/working with it, in OS X Sierra. So now I should email everyone in my organizations and everyone I've ever done business with, and tell them, too, to hold off a few weeks before upgrading their operating system, for fear of losing PDFs and data inside them? That's madness. Me? I'm not a beta tester. The shocker here is that Fujitsu didn't pick up this issue in the betas. Sierra has been in public beta for three months now. And if they did pick up on it, it's alarming that they haven't come up with a fix by now. And that only now, today, one day before Sierra is officially released, have they issued the warning? There was nothing for me "to pick up." Fujitsu (and then, Evernote) issued the warning for the very first time, today. Understood and agreed. Except to clarify, it is driver code. Fujitsu's scanner driver code, that is providing the PDF that Evernote imports. I fully understand that it's Fujitsu's responsibility to handle this, and Evernote is a bystander that happened to be in partnership, marketing and selling their hardware with Evernote-specific software and branding. But this is one whopper of a bug. I think a fix will eventually come, and I'm thinking Fujitsu will be heavily relying on Apple, actually, to fix it, with their prodding and cooperation. We'll see. Regardless, I've moved this discussion to the appropriate thread.
  9. Understood. I'll take my anxiety to the appropriate thread, then. By the sounds of it, Fujitsu's scanners (or more appropriately, their ScanScap software/drivers) have created some sort of PDF file that Sierra doesn't work nicely with -- to the point of likely data loss. So not only does Fujitsu have the task of fixing this for scans/PDF files moving forward, but also to fix it for scans/PDF files it's created in the past. The more I think about it, it seems like this is something Fujitsu will desperately need Apple's help to fix. And then, and only then, will Evernote be able to incorporate that fix too, into their own Evernote Edition ScanSnap software. Yeesh. Given how the organizations I manage use Evernote and ScanSnap (with lots of early-adopter users collaborating via shared notebooks) this is going to be a very long and distressing week.
  10. Except it's not that simple. This huge incompatibility/bug, as described, can delete existing PDFs or pages therein, simply by opening/editing/working with them. The way Evernote (and ScanSnap) is set up on the organizations I manage, these PDFs are shared across many offices and many people. Now I've got to tell every single user to avoid Sierra, for fear of losing any/all of this data? And it's all catalogued in shared Evernote notebooks. Sure, those are synced through the cloud, and are backed up regularly. But recreating an Evernote notebook, replacing damaged PDFs files individually as we come across them, doesn't sound like a fun job at all. I can't even wrap my head around how Fujitsu screwed the pooch on this one. And they didn't catch it during the 3 months of OS X Sierra's public beta? They announce it one day before Sierra drops? By the sounds of it, Fujitsu's scanners (or more appropriately, their ScanScap software/drivers) have created some sort of PDF file that Sierra doesn't work nicely with -- to the point of likely data loss. So not only does Fujitsu have the task of fixing this for scans/PDF files moving forward, but also to fix it for scans/PDF files it's created in the past. The more I think about it, it seems like this is something Fujitsu will desperately need Apple's help to fix. And then, and only then, will Evernote be able to incorporate that fix too, into their own software. This all sounds like a mess. Yeesh. Looks like I picked the wrong week to quit drinking coffee.
  11. I just got this alarming email, that seems rather catastrophic, given how Evernote is shared within my organization. This major OS update comes out in two days (after being in public beta for many months) and NOW we get this alert about the very likely potential for data loss? My goodness. I hope you're able to issue a proper fix for this quickly. ScanSnap Compatibility with macOS Sierra Problems regarding the compatibility with macOS Sierra have been found. Please do not use ScanSnap applications on macOS Sierra. Also, before upgrading your OS to macOS Sierra, please be sure to make a backup copy of the PDF files created by using ScanSnap applications. We will provide you the solution to these issues as soon as available. Units concerned All ScanSnap scanners including ScanSnap Evernote Edition Problems found by our investigation Some pages of the PDF files that have been generated with ScanSnap applications may become blank pages when they are edited or converted to searchable PDF files on macOS Sierra. Also, B&W pages are saved as color pages on the OS, and accordingly the size of the files becomes larger. Some pages of the PDF files that are created with ScanSnap applications on macOS Sierra may be saved as blank pages. Also, the size of B&W pages becomes larger than it should be because they are saved as color pages on the OS. When images are exported to an application through Quick Menu on macOS Sierra, the images may be displayed as blank pages on the preview screen of the application. Some pages may be deleted when Merge Pages of ScanSnap Organizer is carried out on macOS Sierra. When duplex scanning is carried out on macOS Sierra, data on the back side of the scanned cards are not imported to CardMinder.
  12. I just got this alarming email, that seems rather catastrophic, given how Evernote is shared within my organization. This major OS update comes out in two days (after being in public beta for many months) and NOW we get this alert about the very likely potential for data loss?My goodness. I hope you're able to issue a proper fix for this quickly.
  13. How actively are you anticipating it? I just got this alarming email, that seems rather catastrophic, given how Evernote is shared within my organization. This major OS update comes out in two days (after being in public beta for many months) and NOW we get this alert about the very likely potential for data loss? My goodness. I hope you're able to issue a proper fix for this quickly. ScanSnap Compatibility with macOS Sierra Problems regarding the compatibility with macOS Sierra have been found. Please do not use ScanSnap applications on macOS Sierra. Also, before upgrading your OS to macOS Sierra, please be sure to make a backup copy of the PDF files created by using ScanSnap applications. We will provide you the solution to these issues as soon as available. Units concerned All ScanSnap scanners including ScanSnap Evernote Edition Problems found by our investigation Some pages of the PDF files that have been generated with ScanSnap applications may become blank pages when they are edited or converted to searchable PDF files on macOS Sierra. Also, B&W pages are saved as color pages on the OS, and accordingly the size of the files becomes larger. Some pages of the PDF files that are created with ScanSnap applications on macOS Sierra may be saved as blank pages. Also, the size of B&W pages becomes larger than it should be because they are saved as color pages on the OS. When images are exported to an application through Quick Menu on macOS Sierra, the images may be displayed as blank pages on the preview screen of the application. Some pages may be deleted when Merge Pages of ScanSnap Organizer is carried out on macOS Sierra. When duplex scanning is carried out on macOS Sierra, data on the back side of the scanned cards are not imported to CardMinder.
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