This doesn't make any sense to me. I was migrated to the new Personal plan recently. After looking over the new plan details, I would like to upgrade to the Professional plan. However, I have been unable to do that. I keep getting an error. So I submitted a ticket and have been told that because I used some points to upgrade my account in the past, I have to wait until that plan upgrade expires in 2023 before I am able to upgrade to a higher plan again. So let me understand this. I am trying to give Evernote more money on a monthly basis and I am unable to do so because I used some points? It doesn't make any sense to me. But I have now been told twice that I can't do so. Does anyone know if there is any workaround to this? Here is a copy of the actual text from the email I received from Evernote support.
It appears that your Premium subscription is migrated to Personal. However, you used points to upgrade your account 5/31/2021, and it will be valid until 11/8/2023.
Since you used points to upgrade the account, upgrading the account will not be completed. Due to system limits, we are unable to complete the upgrade, and you will need to wait until your account downgrades to Free membership to complete the upgrade.
Hoping for your kind understanding about the matter.
Sincerely,
Yasser G.
Customer Support
Representative
His previous reply;
I wanted to let you know that your account is currently unable to complete this upgrade because it is set using a gift code. Due to system limits, we are unable to complete the upgrade, and you will need to wait until your account downgrades to Free membership to complete the upgrade.
Hoping for your kind understanding about the matter.
Sincerely,
Yasser G.
Customer Support
Representative