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Bill Myers

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Everything posted by Bill Myers

  1. Wow. Kudos for a super-great explanation that translated the technical into layperson's terms AND tied it to things important to customers. For the longest time I felt that Evernote was delivering "innovations" no one was asking for while ignoring fundamental problems. It was as though the company was adding floors to a structure with a rotted foundation. No more. Now Evernote is focusing on the problems users have been begging to have solved: quality, performance, scalability. I truly have confidence in Evernote's team to deliver on its promises. Yes, I understand the company is behind where it wanted to be (I saw Ian Small's update in my email this morning) in terms of delivering on certain promises. As far as I'm concerned, though, Evernote has not exhausted my patience. As long as the company keeps focusing on the things that matter I'm happy to stay on board for the ride. And when the time to comes to surprise us with innovations, I have confidence they'll be things to get excited about.
  2. I moved my GTD lists to another application so I could easily link projects and actions. There are workarounds for doing that in Evernote but none of them are easy. That's beyond the scope of this thread, though. And there may not be a good use case for Evernote to ever offer that kind of functionality. But there's a part of me that misses having everything, including my GTD lists, in Evernote. I used reminders liberally, and they were an important part of my action management scheme in Evernote. I thought they worked OK... but left some things to be desired. When Evernote decides to tackle them, I'd love an opportunity to be part of a preview and/or beta group. Depending on what Evernote does in the future, I could be lured into bringing my action management lists back into the Evernote world.
  3. I have nothing but positive feelings about this video, the functionality that was demo'd in it, Evernote's new transparency, and the overall strategy. I think the company is fully delivering on its promises for the first time that I can remember. To another poster's point: yes, this stuff is to an extent "basic" and foundational. But for Evernote to truly innovate, it must do so from a solid foundation. For the longest time Evernote's leadership showed no evidence of grasping that. Now they do. When @Ian Small started as CEO I was using Evernote more than I do today. It's no reflection on him or the company's strategy. I am a practitioner of Getting Things Done (GTD), and I decided I could benefit from a task manager more dedicated to GTD. But... the more I see from Evernote recently, the more interested I am in finding more ways to leverage the product again. And when it comes time for the company to shift gears from foundation work to innovation (which is where I'm guessing it will head), I think we'll have reason to be excited. Because Evernote will be able to do so with a product that is strong on quality and consistency, and with a leadership team that shows an ability to truly listen to customers and deliver answers to our problems. Mr. Small: great job so far. Thanks for getting me excited about Evernote again.
  4. I'm very happy to hear feature parity across platforms is a priority. At times it feels like a completely separate product on each platform. I'm particularly happy to hear that syncing is being addressed. The main reason I almost never use Evernote web is the absence of the saved search feature which is critical to my workflow. I've always been astonished that that was not included in the new version. (And yes, I realize I could roll back to the prior version of Evernote Web but that has its own issues.) I'm hoping that's one of the features that will be prioritized at some point because I'd like to have Evernote web as an option.
  5. Hi, @Ian Small. I was one of the people who complained pretty loudly about this one the forum subsection for the preview I was invited to test. I understand there's no perfect way to communicate with customers about this, but simply saying "here's an experimental preview -- do you like it?" wasn't good enough. I had no idea what I was looking at or what kind of feedback to provide. From what I've read in this thread and one other, part of the reason behind letting customers view a feature-incomplete experimental preview is to gauge what features to prioritize based on user feedback. So... it sounds like some of my feedback was useful -- but it would have been nice to understand that upfront. Now that I have a better understanding of the concept of the "experimental preview" I'd welcome the chance to participate in future ones. I'd also like to say I find the way you're communicating with customers is refreshing. I had been considering jumping off the Evernote ship. When you came onboard and acknowledged that Evernote's foundations needed work and that there were unacceptable quality problems with the product, I thought, "It sounds like this guy really gets it." Everything I've seen since then is reinforcing that belief. I've been increasing my usage of and reliance on Evernote because you're making me feel confident about the company and the product. Keep heading in this direction, and I will gladly remain a paying customer.
  6. One other thing: I love the fact that the old checkbox feature will be left intact for those of us who are used to it. I like the idea of checklists -- and I may use them -- but I also like Evernote's commitment to adding options rather than subtracting them. 😊
  7. None of these changes really mean a lot to me, but nevertheless this video increases my enthusiasm for the new direction at Evernote. For one thing, a greater attention to quality and ease-of-use in one area will, I think, naturally lead to improvements in other areas that are more important to me. For another, I haven't used the note editor extensively (a lot of my notes are just plain text, attachments or web clips) because it's so clunky and has often been buggy. If the editor gets easier to use, more stable and provides a better experience, I may start doing more with Evernote than I'm doing today
  8. @Ian Small: Holy cow. I don't recall seeing your predecessors addressing customer concerns directly in this forum. And you responded to them with substance, to boot. As a customer, I'm impressed. You've further boosted my confidence in this company. As for the interactive search? This is very cool. I'm no longer just cautiously optimistic. I'm outright excited about the future of Evernote.
  9. I don't use the Mac version, but I'm use a Windows PC as well as a Windows laptop, iOS (both an iPhone and and iPad), and an Android device (a Kindle). I also use the web version, albeit infrequently. And the one thing that drives me nuts is the differences between the various clients. For instance, the new web UI doesn't support notebook stacks so none of the stacks I have in shortcuts show up there anymore. And I understand that the differences between Android and iOS operating systems will mean the Evernote versions for each won't be identical, right now they don't even look like distant cousins. Personally, I'd love to see more uniformity between the various versions of Evernote so that I know what to expect regardless of what device I'm using. It's possible you and I won't agree on what features should be emphasized and which should be sunset, so the only way to resolve this is a good mud wrestling match. I kid. Obviously Evernote isn't going to be able to please everyone. I expect no matter what direction they take, someone will be upset. I just know from where I sit, I like the picture Small has painted with his blog post. Fingers crossed this comes to pass.
  10. Well, FWIW it seems Small's blog post has generated a little bit of buzz. For example: https://www.forbes.com/sites/quickerbettertech/2019/01/13/evernote-promises-to-fix-a-long-list-of-problems-and-other-small-business-tech-news-this-week/#233a7dce2a93 As I keep saying, none of this will matter if it isn't followed up by delivering results. But I think Small's remarks, which were smart and cogent, are buying Evernote some space to repair its foundations. For the first time in awhile, I'm optimistic about Evernote's future. I look forward to seeing what's to come.
  11. I agree. But Evernote did downsize during O'Neill's tenure. And an internal email leaked to the media revealed it was because the company hadn't met certain financial targets. So it's not as though everything was unicorns and rainbows at Evernote. Because I can't read minds and am not privy to internal discussions within the Evernote organization, all I have to go on is what Evernote executives and employees say publicly. And the only things I recall O'Neill really saying publicly were about the company's finances, and a push to move Evernote into the machine learning space. There was never any talk about fixing the fundamental flaws with the service that have been frustrating even some of the most ardent and enthusiastic Evernote supporters. Therefore I had no reason to believe that quality and stability were a focus. That's why I had to give serious thought to leaving the service. If the company couldn't put out a Windows client where the cursor stayed put where it was supposed to, and the top executive wasn't publicly acknowledging that there were fundamental problems like this, I didn't feel like what I was paying for an Evernote subscription was well-spent. But Small very specifically acknowledges these problems. He's outlined a plan to address them. I won't be satisfied unless he gets results... but at least now I have reason to believe things might get better. And if they do... I'll have reason to get excited about the future of Evernote, whether that's machine learning or some other innovation I can't predict at this point. Because if the foundations of Evernote are solid, I'll have reason to feel confident that whatever new capabilities are eventually unveiled will be solid as well.
  12. I wholeheartedly agree. Phil Libin issued a public mea culpa some years ago and promised to do better but offered no specifics. He then embarked on a strategy to take on Microsoft Office, which did not appear to succeed. The core issues with quality remained (or even worsened). Chris O'Neill talked a great deal about improving Evernote's financial position. I'm aware of the importance but it's the sort of thing that is of more interest to investors and employees than to customers. (Can you imagine someone advertising a product or service by saying, "You'll love our offering! We have more free cash flow than the competition!") He also spoke a great deal about adding new capabilities like machine learning, but very little about addressing core quality issues with the existing product. Ian Small's remarks represent the first time I've been aware of an Evernote CEO addressing the core quality issues so specifically and talking about taking substantive action. Granted, promising to "make fundamental changes to how we develop and deliver software" isn't *super* specific but it's substantive enough to give me a glimmer of hope. I think everyone here is agreed that the proof will be in the results. But Small has given me reason at least to hang on a little while longer, at least through 2019.
  13. Gotcha. I use Outlook for Exchange only and work with Gmail using the Web UI exclusively. Hence why I hedged on what might or might not match your workflow. 😁
  14. I noticed you didn't mention Chrome in your list. Have you tried it with that browser? I've had issues using the Evernote Web Clipper for Chrome with Gmail but it works for the most part. I've also found that when the clipper gives me a blank window I can still create a note that has the link back to the original email in Gmail. It's not as good as having the email content in the body of the note but it's a workaround that I've found better than nothing for my purposes. I don't know if that suits your workflow but figured I'd mention as an FYI.
  15. I just downloaded and installed 6.17.5 and I can verify the Outlook clipper is working again (at least for me). I haven't been shy over the last year or so about voicing my displeasure with Evernote, so it's only fair that I give credit to the company when it does something well. While this is a bug that I'd argue shouldn't have made it to a general release, Evernote was very responsive to customer feedback and I for one appreciate the rapid fix.
  16. I just tried to clip an email without an attachment and am still getting an error. It looks like for at least some of us this update has caused the Evernote Outlook Clipper to stop working entirely. I'll submit my own support ticket later when I have the chance.
  17. I'm getting the same error. My OS is Windows 10, and I'm using Outlook for Office 365 and of course Evernote for Windows GA 6.17. Thanks for letting us know you submitted a ticket, @gazumped as this saves me from also having to do so.
  18. I completely agree. I'd prefer to see a more stable, better quality product across all platforms, feature parity, and a more robust mobile client to start. If Small can really deliver on these promises, that will finally give us reason to get excited about new features in the future. It's tough to get excited about new features if we're worried that they're going to arrive broken.
  19. Actually, at this point I'd settle for just fixing bugs and not introducing so many of them in subsequent releases of each client. That would be a great start. Like Small said in his blog post, it will be impossible for users to reach a universal consensus about which features are more important than others. Nothing on your list really impacts me; it's possible my wish list wouldn't mean much to you either. That doesn't mean one of us is wrong, it just means everyone is going to have different opinions about what's important. But I believe Evernote shouldn't be introducing bugs like the cursor that would lose focus in the Windows client. And if they do, it shouldn't take them as long to fix as this issue did. If they can just stop delivering broken software that would go a long way toward restoring my confidence. Small was dead on when he said that one can't expect users to get excited about the future when there are such fundamental problems with the present offerings. I don't excited about new features when there's a high probability that they'll be bug-ridden. It's true Small's words are just that: words. And we've heard promises like this from Evernote before. AFAIK, however, Small is the first CEO to talk about changing Evernote's development processes to ensure a better result. That gives me hope. But, Mr. Small, please deliver on these promises. Please.
  20. I had been planning to write an "open letter" to Ian Small in the forum thread about him, but I think this blog post renders anything I'd say redundant. Small is acknowledging everything that's been bothering me about Evernote. I've increasingly betrayed my frustration with Evernote in these forums over the past year, but I used to evangelize Evernote to anyone who would listen, and repeatedly defended the company in these forums during the backlash over the price increase and changes to subscription tiers. That's because I believed (and still believe) in the idea of a service that doesn't mine my data for sale to others, that treats me and not advertisers as the customer, and that has the feature sets that Evernote offers (or at least tries to). I've talked about giving up on Evernote and leaving for another solution. I've said the main reason I don't is that it would be a huge PITA to migrate away. That's partly true. But the more important reason is that I keep hoping Evernote will finally fulfill the promise that made me embrace the service years ago. When Evernote's features work, I find the user experience to be superior to that of other solutions I've tried such as OneNote. I like Evernote's organization better. I like the UI better. The web clipper -- even as bug-ridden as it usually is these days -- is superior to anything I've seen anyone else offer. I can organize, search for and sort my notes in Evernote in ways that I really like. If any Evernote employees are reading this, please tell Mr. Small that I want to love Evernote again. And he's saying all the right things to give me hope. But we've heard this stuff before. Phili Libin put on a hair shirt years ago but nothing changed. Actually, in some ways things got worse in my view. But if Evernote can begin at least making some appreciable progress towards better quality, feature parity between platforms, and all that other good stuff I promise to stick around and try to be positive about the solution again. The company doesn't need to be perfect. It doesn't need to meet every one of my personal preferences. It just needs to start doing showing some tangible improvement. That's all I ask. If it does, I'd be happy to fully embrace the solution once again -- and tell others about why I like it so much.
  21. I'm glad I looked this up because I was concerned it was just me having this issue. And Evernote acknowledging it as a known issue saves me the effort of submitting a support ticket.
  22. Since Evernote employees are monitoring this thread, I'd like to ask if one of them can tell me whether the issue I posted about above (where the pane that lists all of the notes in a selected notebook changes to the "all notes" list when I add a new note) is a known bug and is being worked on, or if I need to report it to support. I'm hoping I don't need to do the latter because I've found submitting support requests can be very time-consuming on my part; if it's a known bug that's being addressed this would give me a little peace of mind. Thanks.
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