Every day, I save a lot of articles into Evernote and e-mail them to colleagues. This has become a significant part of our workflow. Everyone receives whole articles except (of course) the guy who needs them most. He used to, but lately all he gets is the title, URL, and a few lines of the text. The articles go out as part of an address list, not separately, so he should be receiving exactly what everyone else does. When sharing his screen this afternoon, the notes looked vertically compressed, but this may have been an artifact of the Skype connection.
My best guess is that he has accidentally changed an obscure setting, but I have no idea what. He recently switched to a Mac after decades with Windows machines and is not yet comfortable with it. The chance of error seems high.
Second best is that an obscure incompatibility between the Windows and Mac versions of Evernote has crept into recent revisions. It seems much less likely.
If any of this sounds familiar, I'd love to know what we are dealing with and how to fix it. All ideas eagerly sought.