markdolph

I experienced the outage when I started using EN at around 09:00 EST. For many of us, Evernote is where we keep our most critical data and information. After all, what's the point if we can't rely on it? Over the past several months, I've felt like EN is being run by amateurs. The software is slow and laden with bugs, and now outages. For a company that intends to offer a world-class product with back-end services, outages are unacceptable, and failure to communicate is inexcusable.

This should include all notes tagged with the sub-tag; am I correct? If so, it no longer works. Version 10.61.7 | macOS Monterey (Version 12.6.8)

@gazumped Thanks! not the best user experience, but the ticket has been submitted via the mobile app. I really appreciate your help.

https://help.evernote.com/hc/requests/new takes me to the Web client. This is the problem I've always had with EN... why is it so difficult to reach support?

ok. how do I contact support?

I'm running 10.61.5, and the problem is not solved!

Yes. they eventually return.

I'm running 10.60.4 on a Mac and find that note links and searching on note tags is still flaky. Sometimes, I need to search twice or click on a note link twice, to get the correct result. Problems go away when I quit EN and restart. Is anyone else having the same issue?

Apologies... I should have been clear. My mac crashed 3 times with V10.59.5 and stop crashing when I reinstalled the previous release.

Evernote-10.59.5 was inadvertently re-installed again yesterday. I noticed that I had some ability to search/filter on tags if I clicked on the tag twice. I also noticed that my mac crashed three times yesterday. I reverted to Evernote-10.58.8. and things seem fine (knock on wood). Any one else seeing this behavior?

It's absolutely insane that customers are having to go through this... I've held on to the Evernote-10.58.8 disk image. Unfortunately, this will probably become a practice.

I'm having precisely the same issues. I recommend against downloading and installing a specific EN version for the first time. Version 10.59.5 is completely unusable to me.

The first post in this thread was on 10th May, and there's still no resolution. I would have expected someone from the EN support team to give us some sort of indication of when this issue would be addressed. Did you learn anything useful?

Evernote's code base was aging and bloated, and this was causing problems for the company prior to the acquisition. Version 10 was an attempt to address this problem, but it came with its own set of challenges. The use of JavaScript was one of these challenges, and it is possible that this will lead to more teething pain in the future. Bending Spoons is a company that specializes in mobile development, and they have a good track record of success. However, they are new to the Evernote platform and its users, and it is likely that they will make mistakes. This is especially true in the early days of their ownership of the product.

Evernote announced a while back that they are using the Google Cloud Platform. If there are idle servers, then something would be screwy. That said, EN should bite the bullet, convert everyone's data all at once and relieve us from suffering one converted note at a time. If they want to do it in the cloud, fine by me.

Almost by definition, servers aren't idle... there's always work to do. On the other hand, I don't know why notes (in a cache) can't be converted on our desktops (in the background) and synced to the servers opportunistically. To the point of your namedrop, an algorithm could determine which notes to be given priority.

I'm happy that your disaster was averted. But the logic is problematic for me. Real-time syncing fixed your problem; real-time editing is a feature enabled by real-time syncing. The real-time syncing is a feature EN should have had for a long time, the latter is irrelevant for a lot of us because we don't collaborate in real-time with Evernote. Either way, for it to take dozens of seconds to load a note is a deal breaker and it needs to be fixed right away. -Mark

Good questions. I'll understand the delays more systematically when I have time. Of course, thinking about this too much will also cause me to think about why EN didn't look at this more carefully before launching the feature or whether I even need RTE. I appreciate Evernote's attempts to keep the product fresh with new features but like Version 10, but they really should do more testing with users.

I appreciate the explanation. However, the performance is unacceptable and this needs to be fixed. A better approach is to convert the entire database at once. This could be done in the cloud, and the results re-synced with the client. Or create a cache and convert the notes that are cached so we don't have to experience the delay. For me, some notes take 10s of seconds (or more) to appear. This detracts away from my experience using the product.

Thanks all for the suggestions... I use an app uninstaller that comes with Parallels Toolbox. I've attached a screenshot of what it removes. I think it does a pretty complete job... thanks for taking a look.

Thanks for posting a response... I've tried both of your suggestions. Sometimes, closing EN and re-opening will solve the problem for one link, then when I try sharing another link, the problem returns. I've also tried uninstalling EN, along with all of its data, and re-installing and the problem eventually returns. The only reliable workaround is to share links from the Web App. 😞

I'm using this Evernote release 10.54.4-mac-ddl-oublic (3978) under macOS Monterey Version 12.6.3 When attempting to generate a shareable link, I get nothing... However, I noticed that I can generate a shareable link using the web client. The link is then available in the desktop client.

In side view, Evernote 10 limits the width. This was not the case with Legacy Evernote.

In Evernote Legacy, the user can sort by Tags & Location. This feature was removed in Evernote 10. I would like to see it return.

With v10, when making changes to attached documents I'm asked to save it as a new file. I would then have to manually move back to Evernote. Having to do this, somewhat defeats the purpose of saving documents in Evernote.