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RickAtKnowWare

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  1. I have also had an issue several times, which seems like the same (or very similar). I would describe it as: I have two computers running Evernote. Everything is synced. I create a new tag on the first computer (usually by tagging a new note with the new tag). I then move the tag to where I want it in the hierarchy. I then tag a bunch of other notes with the new tag (notes which have normally already been synced). When I sync on the first and then on the second computer, the new tag is not there and the new tag is missing from the notes that should now have it. Re-syncing several times does not solve the problem. The new tag that I added on the first computer is just not there and none of the notes that should have it, have it. It's possible that how I an creating the tag, or the fact that I then move the tag in the hierarchy is part of the problem; I haven't verified that, but that's when I have seen the problem. I'm sure this is an Evernote bug, but there is a quick and easy work-around that does not require backing up and restoring the whole database. SIMPLE WORKAROUND: I go back to the first computer and select the new tag, so that all the notes that have that tag are shown. I have a tag called "Temp" that I use for this type of operation which is already synced across both computers, but does not normally have any notes assigned to it. I select all of those notes which have the new tag and drag them to the "Temp" tag. I sync on the first computer, then on the second computer. The second computer will now show the same number of notes under the Temp tag that the first computer had. At this point, the new tag also usually appears and syncs properly. If the new tag doesn't appear at this point, it can be manually created on the second computer as well (with exactly the same name in the exact same place in the hierarchy) and all of the notes with the Temp tag can be manually selected and dragged to the new tag, in effect manually syncing the two instances of Evernote. I can then remove the Temp tag from all of the notes that have it. In other words, the act of assigning the notes that have the new tag with a known common tag between the two instances of Evernote and then syncing seems to prompt Evernote to figure it out and generate the new tag. The bug does not happen very often and I believe it has to do with the way I'm creating the new tag (i.e. by just adding a new tag name to a note, then finding the tag and moving it in the tag hierarchy). Probably if I were to add the tag into the hierarchy in the first place and sync the two computers before tagging notes with it, the problem would not happen. I'll do further testing on this when I get a chance. Rick.
  2. In case it helps... I am re-setting up my computer after reinstalling Windows 7. I installed the latest version of Evernote *before* installing Outlook. When I then installed Outlook and right-clicked on an email, "Add to Evernote" was not on the drop-down menu. I tried everything on the first 3 or 4 pages of this thread with no luck (Add-in management in Outlook, manually unregistering and registering, as administrator, the dll, reinstalling Evernote etc.). What finally worked was closing outlook and evernote, uninstalling evernote, then reinstalling evernote. In case anyone is concerned, uninstalling evernote does not cause you to lose your notes on the computer so you have to re-sync everything. All of the notes were still there and it came right back up quickly. The outlook add-in is now working properly.
  3. I agree with your suggestions. I also agree with your general sentiment about Evernote; It has become an integral part of my business and life. To expand on this general subject, I want to push for some additional refinement of the keyboard interfaces for Evernote. Of course everyone is going to have different ideas about exactly how the keyboard interface should work and there is probably no way to please everyone. However, we developers should try to come to as much agreement as possible on some general principals about keyboard interfaces. Having said that, I don't know of a good reference for what these principals are or would be, so I am sort of making them up as I go! Suffice it to say that generally it is "power users" or at least users who use some aspect of an application a lot, who choose to use the keyboard interface rather than the mouse. These users want to be able to do some action faster. To do it faster, they need to do the entire action using the keyboard *exclusively*. A keyboard interface that requires a few mouse clicks here and there, interspersed with mouse clicks, can quickly become almost useless. It's helpful to provide visual feedback on what's happening, but it's best if the visual feedback is not required for the user to pay attention to, especially if he's doing some repetitive action that he's done many time before. In addition, if the action requires a lot of hand-eye coordination to pick specific items off of a list, or answer unexpected questions, or do things differently after adding "too many" tags (depending on the text length of the tags chosen), then it starts to get difficult to use. It should be a very predictable process. Incidentally, I recall 25 years ago, as a new software developer, being very surprised to learn that the keyboard entry operators using my program didn't even look at the screen when entering forms! Obviously, the Evernote engineers do pretty well with these principals, especially the primary ones, but there is always room for improvement. I also understand that knowing how the interface should work and getting it to work that way are two different things; it's not an easy job! A couple of cases in point... When I'm in Outlook and I want to add an email to Evernote, I first have to right click the email and click on "Add to Evernote". I haven't found a way to assign a hot-key, but maybe it's possible. This may be a problem in Outlook anyway, so I can live with that much if I have to. But now the evernote box pops up and I switch to the keyboard. I can enter a few tags by entering the tag, pressing enter, entering another tag, pressing enter etc. Even if I enter "too many" tags, so that they can't be displayed, it still lets me continue this pattern and even manages to give me some visual feedback (more would be better) about the tags I'm selecting. This is pretty good. But now when I want to select the Notebook, it always takes the key that I enter as the first letter of the notebook. If I have several notebooks starting with "C", I need to type C to get to the first one and then use the down arrow key to get down to the one that I want. It would be better if I could type the first couple of letters of the notebook name or at least see more than one item of the menu at a time. This seems more logical to me, especially since there is little value in typing "C" to see the first notebook starting with "C" and then immediately press "O" to see the first notebook starting with "O". Why would someone do that? If I type "CO", I would expect to see the first notebook starting with "CO", not "O". When I'm adding a new note in Evernote, I can open a new note with the keyboard. I can add tags using the keyboard, but the keyboard interface is quite different from the one used when adding notes from Outlook. I understand how this occurs when developing software, and probably the newer Outlook interface is better overall with more visual feedback about the tags being selected, but in the long run it would be better to have a common keyboard sequence that works the same in all cases. Then there is the "click to add tag..." interface which not only requires a mouse-click, but it's also different from the other two interfaces. On this one, you can enter multiple tags with great visual feedback (better than either of the other two interfaces), but if you enter "too many" tags, a popup appears which accepts a single tag, but the enter key closes the popup and drops the user out of tag entry altogether, requiring a new click to get in. I realize these are fine points, but I have been using Evernote for a couple of years and I have tried all three of these tag entry interfaces as wells forwarding emails to Evernote with subject line tags, and find that each one is just short of being great. Of course I will continue to use Evernote and try to find the best way of using these interfaces; after all, there is no other product that comes close. But I hope you will take these comments into consideration and work toward a common, predictable keyboard interface that will work even better. Sorry for the wordy note. I don't know how to say it with fewer words. Rick.
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