David Holman

In the scenario I described, the photos are lost completely. I know this from a painful post-meeting experience: I let a co-worker wipe the whiteboard after snapping a shot, assuming my trusty Android Evernote would be there for me. Alas, I learned to have less faith in Evernote (a lesson I've already learned on Mac).

I think I'm experiencing the same problem. It seems to be connected to the new templates feature. If I try to use the direct-to-camera note feature it never saves the images. If I open a text note, enter a line break, then trigger the camera feature, it has worked consistently.

Thanks for the tip about keeping the main app open. I might live with it to contain my note sprawl. Right now I have about a 50/50 content split between new notes in Evernote and nvAlt just because of this Helper issue and it's making my brain hurt.

This is driving me nuts right now. Are you telling me this is available on Windows!? It's not in Mac or the web app that I can find. I might just switch over to my Surface for this feature alone. In my case, I mostly want to sort by "updated", but I have some notebooks where I use numbering in the titles to sort by "alphabetical" (since custom sorting also isn't available). In those cases where I need the controlled sorting, it's critical for communicating with my collaborators and I really need that to stick. Everywhere else, it's a nuisance.

I've started moving to nvAlt. It never fails, syncs to Simplenote, and at least supports markdown formatting. Helper has so little functionality that I'm not missing it.

I've had the exact same problem hit me intermittently. Helper had been functioning fine for several months, then out of nowhere it lost a note from a critical client call. If past experience holds true, your missing notes will mysteriously show up one day within the next week. Seems to be a problem with the local database. Bottom line, Helper can't be trusted.

Unless the data never made it to Evernote's database in the first place. Which is the behavior I've seen on three separate occasions now.

A real-time-save cloud product shouldn't rely on local backups. Especially when a server sync could just wipe out anything you restore. The bottom line is, there's something going on with Evernote's data.

Let's hope the answer isn't "pay us and you can find it in the secret history stash". I'm having intermittent note availability issues on MacOS 10.13. Last time, my notes revived themselves several days later. I was told by support that they had "done something" on the server side the night before ¯\_(ツ)_/¯

Yup. That was the first place I checked. Nuthin. But now it's all back so I'm guessing that sending the logs to support yielded results ?

Evernote Helper quick entry failed miserably for me to, but I "Save to Evernote" right away. I use it to quickly capture notes while on a call, save, and move on to other things. Once or twice a week I open the app to review these notes. This week I discovered that none of my quick notes from the last week made it into Evernote. The toolbar quick entry acted like all was well, but nothing was saved ? I lost some critical notes from client and team calls. This is a big enough failure that I'm looking into new note taking solutions for the first time in ... 10 years? Make sure you submit a support ticket and make their team aware of your problem. There probably isn't any hope for retrieving your lost note, but maybe it can be avoided in the future. If simple text notes like the quick entry box are usually enough for you, I'd look into nvALT. It's quick, simple, and dead reliable, IME. # UPDATE # My notes just magically appeared! I've been restarting, relaunching, and anything else I can think of. Then the notes popped in out of thin air!

The biggest annoyance for me is starting the app with a blank note and everything else hidden behind icons. This is backwards for about 90% of the scenarios that lead me to the web client. The new interface is cool ... when you want it. The minimal design should be available via a "distraction free" mode switch. On demand, not by default