Yes, that is the only way I can get to the troubleshooting I think. Those steps (option 2, not option 1) seem to work just fine but doesn't 'stick'. I'll check again in a few days using the same search term and see if the problem recurs and then submit a ticket. This happens so often I've saved a clip of your instructions, but I don't use search often enough to have the steps memorized. I have probably reindexed 7 times or so in the past year.