I appreciate the attempt to implement new features, God knows Evernote is in desperate need of note editor because even note editor in forums here is better. That being said, a legitimate concern and question I have to ask, based on the quote from you posted above. I'm sure you can understand. Perhaps you personally are not responsible for any of it but you do wear Evernote banner so in a way you are part of the organization.You said "We can promise to listen to your feedback and work tirelessly to make every version of Evernote’s editor better than the last. If you have feedback on the editor, we’re here to listen." Evernote has a long and embarrassing, well documented history of doing precisely the opposite of what you now claim. No feedback (just browse this forums here and its really easy to see) and ignoring user requests. e.g. Evernote beta and other examples. So why should we trust you or even be excited about your promise when actions speak to the contrary? I ask this not to troll but to see if you are man of your word. And is this something worth investing time into. From testing beta to following its progress to actually sticking with your product vs alternatives such as Onenote for example. Can you please answer my question and prove that we the loyal users are not being brutally ignored once again. Thank you. i don't think we can hold one individual to blame for the sins of others (perceived or imagined), especially when it was a multiple team project undertaken over multiple years with a shifting staff of developers working under different leadership. in short, i don't think he (or anyone else) can satisfactorily respond to your question about whether they are a man (or woman) of their word. even if such a thing could somehow be demonstrated here, there is a lot more going on here -- "listening," for example. listening does not mean responding to user requests. it doesn't mean implementing them. it doesn't mean ignoring them. it means listening, which really isn't going to be very easy to observe by those doing the speaking. at any rate, as far as trust and so forth goes, it's a beta and you can give it a shot or not. Sure I can, because I have little choice. I am a paying customer and I can't get any information on the problems that I am having and since the big CEO or any of the decisions makers are not responding and have decided to make the Evernote policy to retain information and infuriate millions of its users for years. If they have decided to put someone on this forum as a spokesperson for its customers than he or she is the only one I can reach and therefore he or she is responsible. That is my right as a customer especially paying customer. When they decided to treat its users with more respect, the users will be more tolerant. As for this particular individual I have clearly stated "Perhaps you personally are not responsible for any of it but you do wear Evernote banner so in a way you are part of the organization." You said: "listening," for example. listening does not mean responding to user requests. it doesn't mean implementing them. it doesn't mean ignoring them. it means listening, which really isn't going to be very easy to observe by those doing the speaking. at any rate, as far as trust and so forth goes, it's a beta and you can give it a shot or not." I'm sorry, but for any company and especially a leading company in its field witch prides itself with over a hundred millions users and payed subscription model, that simply is not good enough. The only reason why it is happening is because it can, (so far) but certainly not because it should.