Evernote lost one of my most important note in General Technical Issues Posted September 23, 2018 1 minute ago, DTLow said: You are correct; I used the term "paid account feature" without considering theres grandfathered Paid accounts. I will correct my post to say "premium account feature" >>If evernote loses my data because of their bug You can contact Evernote Support and explain the situation. They have been known to allow free access. Yes, I have still the old account. And I guess they changed the new account policies. "You can contact Evernote Support and explain the situation. They have been known to allow free access." Hmm. In the past much like the original poster I got no reply. Too little staff and too many bugs for them to care. Which is the whole frustration of the original poster I imagine. So while on paper this looks like solution, it has been my experience that in the past few years on 4 occasions I had contacted them I only got someone to talk to one time and they were not much help. And this was in early days, which ultimately brought me to join the forums in hope of finding answers to problems.