DebiB

I guess they are, as I just looked and indeed only Basic and Premium are listed. The more I think about it, the more it is disappointing to learn this approach is viewed as perfectly acceptable versus gathering the customer feedback first and then making a change, whatever that change may end up being. Or has been mentioned, the intent was something other than was communicated...which does make more sense the more I think about it...otherwise, what would the justification be to remove Plus...if it was so unpopular, anyway. I have also begun to wonder if anything we have written here will be read... As I re-read the OP, it wasn’t directly soliciting any feedback and there hasn’t been a subsequent post by @Shane D. since. I also just looked at the date of the post and realized I was very late to the game—really struggle with making time to read the Forum. And, I guess posted to this thread is not a good use of my time! I learned something, anyway...a few things...but one big one—to pay attention to the OP date!!

@Shane D.: We don’t know your plans for officially soliciting ‘Customer Feedback’ regarding needs and I’m sure you will be looking for ‘feature/function-type‘ needs, but I thought I’d still mention something now for consideration, as it has been referenced in this thread, and I have had discussions about it outside of this Forum, as well as experienced other apps that do it... Since your user base is extremely broad, it will likely be difficult to determine a set of features/functions for a middle tier (assuming that is still the approach), so how about some form of an Á la Carte offering? I have personally observed a couple forms of this: 1) Each (significant) additional feature has a monthly/annual fee over the base app (whatever is determined to be included in the base), which is FREE. 2) A subscription option which provides for X many add-on features/functions. For example, the subscription options could be: Basic = Free Plus = Basic plus 4 add-ons (4 is the X that would need to be determined) Premium = Everything There could also be an additional (or more) middle-tier, such as: Plus Extra = Basic plus 8 add-ons (8 is another X to be determined; for example, maybe the first one is 2 and this one is 4) Granted, this may have an end result of a number of Premium users who move down to one of the middle tiers, which may not be what you want from a business financials perspective. Although, it may also result in a number of Basic users moving up to a middle tier, as well, and many more satisfied customers, so could be a win/win! Anyway, just a thought that came to mind, so figured I’d pass it on while I was thinking about it!

I just finished watching Keep Productive’s (by Francesco D’Alessio) video on ‘Best 10 Note-Taking Apps 2018’ that was published today. Evernote was first (1st) on the list and Francesco referenced the three (3) options: Free, Plus, and Premium. Viewers of the video will be surprised to learn that ‘Plus’ is no longer available to them. @Shane D. If Evernote is still standing firm on their decision to remove the Plus option for new customers, you might want to let Francesco know.

Thanks, @DTLow, I’m glad to know it wasn’t just me, but is a deficiency in the Forum app. I agree, I do like the ‘Quote’ feature! I have actually struggled with several ‘How Tos’ related to the Forum app (you may remember me asking you about a ‘User Guide’ before) and I just asked Evernote Support if there is a ‘User Guide’ available and received the official word that there is not, which surprises me. But, anyway, I digress! Thanks for the help, tho!

@Antoine Dozier: Would you be able to elaborate on how this provides “loyal Evernote users a sense of worth for their hard work and dedication to the brand”? i read this my first time through and it didn’t make sense to me and I was just starting to scan the replies again, so thought I would ask in case I’m completely missing a perspective to this. Thanks! (p.s. My apologies if someone else has already asked this question. I wasn’t sure how to tell without looking through all the replies, which I wasn’t prepared to do. If there is a quick way I can tell if someone has already replied and jump to that reply, I’m all ears! I realize this Forum Use question is ‘Off Topic’, but I thought I’d risk it and still ask. ? If you have suggestions, you can DM me.)

I think ‘relevance’ is very subjective and while I agree that it is important we all do our best to stay on topic, I’m not so convinced that the initial comment of... “Just remember, you're now competing with Office 365's FREE solution. Most offices have MS Office, granting them access to a shared notes system.” ...and the replies giving examples supporting that statement related to OneNote, including... ”I have Office 365 free through an educational institution and received a ton of extra OneNote space for free upon buying an external hard drive. I've continued with Evernote because it's familiar and I have a lot of notes, but I hear that OneNote keeps improving.” ...are necessarily off-topic or not relevant. I think it could be helpful for Evernote to be reminded that they are competing with an industry giant that is offering one of the main competitors to Evernote for FREE, so in addition to their needing to be compelling reasons/features for new customers to choose Evernote, there also needs to be price points that don’t seem that far from FREE to get some of those compelling reasons/features. Just another perspective to consider. ?

@Shane D.: I have to say, reading your announcement strictly at face value and not attempting to read between the lines, I find it hard to reconcile. While ‘Plus’ may have proven to be less popular than you *thought* it would be, there are still some number of people who chose Plus for a reason. You have determined, because it is less popular than you thought it would be, that a better solution is needed to meet customers’ needs and gathering feedback will help determine what those needs are. That sounds fine. By gathering customer feedback, you will be able to also determine if any of your assumptions are incorrect, and customer feedback should always be of value to a company. However, the part where things fall apart for me is when you say you are discontinuing adding new Plus accounts. You are doing this *before* you gather customer feedback. Since the Plus level hasn’t been as popular as you thought, I don’t understand the risk of continuing to offer it during the time you gather feedback. And by doing so, you would be continuing to give options to new customers. You could include some kind of communication and questionnaire letting new Plus customers know your current thinking and solicit their feedback. After reading almost all of the other members’ replies in this thread, those who currently have Plus chose it for a reason and would not have wanted to only have had Basic and Premium as choices. I guess the bottom line is this... It doesn’t seem you would receive that many new Plus customers during the time it takes for you to gather feedback, especially if it isn’t that popular, but by eliminating the option for new users, it seems you are not taking your future customers’ needs into consideration at all. In addition, making a decision before gathering customer feedback is contrary to meeting your customer needs and putting your customers first. And to what real benefit? Just my few cents...

Yes, Tables have improved, here is a link to a Help document about the new features: http://help.evernote.com/hc/en-us/articles/208314638-How-to-create-and-customize-tables Unfortunately, I ended up on this thread, because I wanted to be able to align text within a table cell, so I wanted to press <Ctrl><Tab> as I'm used to doing in other apps when in a table, but unfortunately, nothing. I even tried adding another column to the table to use for the content I wanted lined up at a tab, but learned that we can't change the color of individual borders within the table—it is the entire table borders or none. The content wasn't going to look right with a vertical line between the text to the left and the text to the right. So seems that we still have very limited options for lining up text. Indents only work if what you want to line up is at the beginning of the line. You can't type a few words and then indent, as it will indent at the beginning of the line, not where your cursor is. Also, just up-voted! +1

Hi, @Maddhin and @Evernote. We can add a Notebook to our Shortcuts (at least I just did on my iPhone), so how is that done behind the scenes...? Wouldn't it be possible for Evernote to make that process available to us to use within notes?

It has now been over one additional year we've had to deal with this issue after it was added as a Feature Request in this area of the Forum, and the votes are now up to 22 as of the writing of this post. I wonder what it takes to get Evernote to consider it seriously. In my opinion, it is a bug or a missing feature versus a design choice, as has been suggested. If users have to first manipulate each note to be merged by editing them in a specific order, that simply can't be considered a user experience choice. The logical way this should function is how the Windows version has for years (it seems)—it should merge the notes in the order the user selects them. It would also be helpful if there was a way to determine if the Evernote personnel responsible for deciding whether to implement it have read the request.

I agree, BobBz! I don't understand why Tags seem to be an afterthought, even by Evernote themselves! Tags to me are just as important as Notebook names, and they are typically included. As I said, I just don't get it! And, why does it take so long to incorporate them after-the-fact...? I hope we hear something about this soon!

Another +1 for this! I've actually never understood why Tags are not included when Evernote provides additional apps/tools for sending things to Evernote. This, along with the new option in iOS 8 to "Share to" Evernote, both disregard Tags! Why?!? When being introduced to Evernote, Notebooks and Tags are presented as equal options for organizing notes. Now I've come to rely on a combination of both, yet I have to go back into Evernote and tough the note a second time to add Tags. Very frustrating!