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BuzzKill

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Posts posted by BuzzKill

  1. On 1/19/2021 at 5:26 PM, Alxa said:

    Today I started a new support request. Here is a cutout of the answer:

    "...I am sorry to inform you that I have no exact date of when it will be available to more users. I know that we should release it to more users, especially to Premium customers, and you can rest assured that our team is working on fixing the known issues we currently have in this new client, in order to release a product that will satisfy our customer's expectations. I appreciate your continued patience and understanding..."

    It seems there are still some major issues that prevent them from deciding to roll out to all users. So week 8 and pending...

    This is a complete load of *****.  It's just a company line used to pacify the customer and make you wait patiently without complaining so they don't have to do anything for you.  I got the same response from them when I reported what I thought was a bug.  I came to find out that I was on version 10.12, but the current android version is 10.25.  I have a Galaxy Note 20 Ultra with the most up to date software (Android 12).  Explain why they would give me the same bullshit line?  If they really gave a ***** they would have asked what android version I'm using as well as for details about my phone.  But they didn't ask me a damn thing.  They just told me about how it takes longer to rollout versions for older android OS versions.  I have given them a month to at least try to address my issue before discontinuing my subscription.

  2. 2 hours ago, DenniEAPT said:

    It does it even though I am signed out of the app on my phone. I open the app to log in and YouTube commercials or videos start playing. Sometimes even if I have closed all apps including Evernote.

    I have the newest version of the Android app now and don't have that issue anymore - 10.12.1 build 3115308.  Check your version to see if it's up to date. 

  3. Pink Elephant please don't respond further to this thread.  Your input has proven to have no value.  YT was an example of a bad bug in the android app that took EN staff over a year to address.  It was merely an example of why my expectations are low in regard to having issues addressed by EN.  You, apparently, totally missed that point.  Imagine clipping a YT page and then hours later your phone, sitting on your desk with the screen off suddenly starts blaring a YT video.  That's a serious bug and they did reproduce it.  Yet it remained unfixed for over a year.  Get it now?  And now you tell this other gentleman that the legacy windows app is EOL.  That doesn't help him.  The only thing it says is "suck it up buttercup and deal with it".  Very helpful.  And the fact that you don't get the value of grep-like search capability tells me you have little IT expertise because you just...don't....get...it.  My legacy windows app was replaced by EN without telling me that the 'upgrade' was going to uninstall it.  I was not happy about that.  And am REALLY not happy to discover a feature I heavily depend on doesn't seem to be there - Create Table of Contents.  Please don't respond to this post either unless you have something truly constructive to provide and not one of your dead-end comments.

  4. 18 minutes ago, PinkElephant said:

    The very big picture is as I posted above, web clipper for me (yes, on my Mac, with Safari, and I really don’t need the feature since I rarely clip Amazon stuff) even offers a special „clip from Amazon“ option. It grabs all aspects relevant to describe a product and puts it all into a special clip format that holds all this information.

    So my question is „Why one user gets a super special Amazon clip option, when others have trouble clipping it at all“. Since I don’t have an Amazon clipping problem, I can’t ask support about it.

    I've been using that Amazon clip option for a good number of years.  It appears in the Save Clip dialogue list of clip formats, but only when clipping an Amazon page (like the Youtube option in this screen shot).  Not even sure why you are commenting in this thread if you don't use this.  Doesn't really provide much value to resolving this issue.

    image.png.347c4b1e8249228b8c9c9a50bc8ebc90.png

  5. On 7/17/2021 at 4:17 AM, PinkElephant said:

    Makes IMHO not much sense to post here that something does not work on a Windows PC with a Chrome browser.

    The thread was started because of a specific problem with the Amazon website (not not working at all) on a Mac using the Safari browser.

    If you have a specific problem, open your own thread, or ask support.

    I think we understand that.  The main point for posting about Windows as well as MAC is that it's not a platform specific problem.  This issue with clipping Amazon products is happening in both 'worlds'.  Perhaps that is what that person intended.  I know it's the reason I posted since I'm working with Windows as well.  I have submitted a support ticket.  But the only suggestions I have so far have not addressed the issue (e.g. re-install clipper, clear cache etc)  I had already re-installed the chrome extension before they even suggested it.  Seems like a cookie cutter support response.  I had submitted that I was seeing the issue in both Firefox and Chrome on my personal laptop and in Firefox on my work laptop (didn't try chrome).  The fact that I'm seeing this issue in multiple laptops, multiple browsers, different browser versions, multiple OS's (per this thread) suggests a bigger issue than local corruption of data/configurations of the clipper.

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  6. Have to side with 4Everbuggy.  The ability to search for literal strings, even those with non-character elements, has been around for years (eg grep escape characters and pattern matching).  I understand design decisions, but this seems like a miss.  I'm not going to bother to harp on when if ever this will get added.  I was forced to live over a year in limbo waiting for a nasty bug in Android to get fixed that caused youtube to play spontaneously at random times after clipping a video earlier in the day.

    • Like 1
  7. I got pretty much the same response.  I always assumed that once a new version for any app was put in the Store it was available for everyone. After I received that response I was curious why it wasn't the case.  So I did some digging.  Apparently Google has a feature that allows developers to do staged roll-outs based on percentages.  For example, they setup the rollout for 5%.  After 5% of their current user base gets the update then the new version is no longer available.  That percentage can then be adjusted over time to allow more people to get the new version.  So to say the rollout stopped is not entirely accurate.   It's still happening. But most likely they are trying to address bugs in that initial group before increasing the percentage.  It would be nice if they clearly communicated this.  It would have alleviated some of my frustrations. 

    • Like 1
  8. Ever have a youtube video or ad start playing hours later from an inactive phone sitting next to you?  Any time I clipped a youtube video that would happen to me regularly.  That was in the 8.13 version (which is the version currently available to me in the store).  It's why I no longer pay for EN.  And is why I'm not okay with a slow roll out.  It's almost 2021 and I'm still waiting for a fix to a bug I reported over a year ago. 

  9. All this talk about beta builds is fine and dandy, but it doesn't change the fact that the well touted december upgrade is still not available in the Play store for many people. And there has been zero communication as to why.  Based on the reviews I've been reading I'm guessing there are serious problems with it and they've stopped the roll out. There wouldn't be talk of newer versions already from beta testers otherwise. I was a premium subscriber since around 2012 until earlier this year and stopped due to a bug they acknowledged and wouldn't fix. They promised it would be fixed soon, but kept stringing me along. They last told me this new december release would fix it.  But apparently they can't deliver that either. 

    • Like 1
  10. It's not just the German Play store.  I have an android 10 phone (note20 ultra) and it's still not showing as an available update.  If they stopped the rollout they should at least acknowledge that and provide updated release information.  The 8.13 version that I have has a bug that plays random youtube videos/ads in the background after clipping a youtube video forcing me to stop using the app entirely.   I was assured that this new version had the fix for this.  But I can't verify that until I get the new version.

    • Like 1
  11. 20 hours ago, Relic44 said:

    I arrived here because I have the same annoying problem. If I have or recently had Youtube open then open Evernote, then some stupid audio starts playing and there is no way to see it. Only fix is to "close all" apps. Making me HATE Evernote and actively seeking alternatives. 

    I hate it too, but you don't have to close all apps. Just force close the Evernote app. I have android. I display the running apps and close Evernote.  That shuts down the background YouTube. It's not fool proof. Sometimes it starts back up later at random times. It works 95% of the time.

  12. This has been happening to me for quite sometime.  It's annoying as ***** and is definitely a bug.  The only way to stop the background play of a youtube video is to start the evernote app and then kill it.  It comes right back, though, the next time I share a video with evernote or even just start up the evernote app to look for a note.  Currently I have a Note 9.

  13. When I open the Evernote Android app it starts playing youtube in the background.  It also triggers background play when I use the youtube share feature to share a video with Evernote.  After I've shared the video to Evernote Youtube will random stop the video I'm watching and play something else in the background.  I have a galaxy note 9.  Does this happen to anyone else?

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