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Everything posted by ScottLougheed

  1. Clearly Evernote employees do read this forum. In fact, an everyone employee has participated in this exact thread, See the quote below (and the actual post above). Only Evernote can say whether they intend to add this feature or not (being hard or easy is irrelevant). It is quite possible this has been put on their list but is a low priority (below, you know, things like sync integrity and major bugs!). Time will tell. Sure. Let's say you want to set it to 6:49PM: 1. When you're setting the date, click on the 8 from 8:00AM 2. Type 6 3. Hit the Tab key 4. Type 49 5. Hit the tab key 6. Type P 7. Dismiss the date setter
  2. Sounds about right! I know my johnny.a1b2c3@m.evernote.com email address is in my contact list, so if my email account started spamming, some of it would definitely go to evernote! Good luck getting everything sorted out.
  3. Yeah I think the first step is to reset your evernote email address (not the one you sign in with, I'm talking about the one that looks like: johnny.a1b2c3@m.evernote.com). You can reset this by logging into your account at evernote.com and going to Account Settings. ------ Blarg, sniped by Candid!
  4. I'm not terribly miffed at the transition away from support for free users, that's fine, you get what you pay for after all, and an absence free support isn't unusual for tiered/freemium service. I'm not calling for a return of free support. What really gets me is the general tendency to direct free users to submit support tickets that get closed, just as PPweb and MANY others have experienced. I understand that there's a need to report bugs and issues in a general, but I really question the conflating of "support" and "bug report" that is going on here. A support ticket implies personal attention and a solution to a specific problem. This implied meaning is likely magnified by the fact that most users are already frustrated and losing productive time. They are not necessarily interested in being a datapoint in a bug tracking system, as altruistic as that may be in the broader scheme of things. I really think Evernote needs to re-think the ability for free users to submit bug-reports-as-support-tickets. It is confusing and frustrating, it leads to the expectation of prompt personal help for a specific problem. Instead, a user gets a closure notice weeks later, thus failing to meet the expectation. In this case, PPweb (who appears to be a free user) was led to believe that in submitting a support ticket would result in her getting her specific issue resolved. Instead what she was submitting, without knowing it, was a bug report. Evernote, I implore you - never direct free users to submit a support ticket, not here on these forums, not in the knowledge base, not in your error messages. Doing so is misleading and seems to almost always result in a closure notice. Set up a bug submission system separate from your support ticket system so there is NO confusion. While you are at it, set up a separate submission flow for failed Premium upgrades/renewals so that these are never accidentally closed. I know you are tweaking your automatic screening system, but the number of posts on this forum for users whose support requests for billing problems are closed suggests that a lot of work needs to be done here. Make boiling problems unambiguous for your support system so that they NEVER get screened out.
  5. That is correct, though a surprisingly large number of people forget which email they used entirely! Ok I'm straight up puzzled here. I'll have to leave it up to the others in this community who might have some suggestions.
  6. I know you say you aren't logging into a new account, but the welcome note has me really convinced that may be where you are going wrong. I'm not sure the best way to verify except to log into the web interface and go to account settings to see how long you've been a "member since:". Presumably that date should be about 4 years in the past based on your initial post. If the date is around the time of the OS update (or some other arbitrary time), we can suspect you've likely created a second account. I know you say you aren't, but there are so many signs that point towards having done so. Perhaps someone else has another suggestion about a probable cause, but loss of 100% of your content from EN's server is SO rare, PLUS you are seeing the welcome note, I'm going to be hard pressed to be convinced it isn't a secondary account. Thanks for following all of my other suggestions, sorry they haven't yielded anything. EDIT: Wait, you are seeing some (empty) notebooks that existed prior to your update and data loss? If so, this is puzzling and would make me question my second account hypothesis.
  7. I didn't mean to imply you were a moron, or to be pedantic. I'm simply responding to the information I have (you don't outline any troubleshooting), and made suggestions based on what other users have experienced on these forums (many of whom either experience sync issues, or end up logging into a second, unused account). It is very unusual for a user to completely lose all of their data like this. Aside from the OS update, did you do anything else recently that differs from day to day use? Rare though this is, it does seem to happen periodically. You can always recover your notes if you had Evernote installed on your computer and you have regular hard drive backups. You're not a complete moron after all, so I'm sure you practice safe computing and back up your data regularly (ok, that's me being a bit pedantic). The more information you can give us, such as anything you may have done before updating, checking your trash in your various Evernote clients (I know, this is basic troubleshooting, but again, you haven't said what you've tried, and many people have accidentally trashed their whole database worth of notes), and so on, can help us help you better.
  8. Are you sure you are logging into the correct account and not, perhaps an old abandoned account, or a new account you accidentally created? What happens when you log into the web at http://www.evernote.com ? are your notes in the web interface? If they are, you haven't lost anything. Likely your problem then would be a sync issue on your iOS device, or you are logging in to the wrong account.
  9. Yes. As I posted earlier in this thread: on iOS, for each contact card, you tap the three dots (the "more" button), and select the appropriate option.
  10. I'm just saying I haven't seen this screen since I first installed it. Sounds like perhaps there's a bug. I don't think your experience is a reflection of how things should work. I'm not denying your experience, just saying it isn't working as designed. Evernote isn't pestering you, he clipper, as it is installed on your system, is broken.
  11. I didn't see that page beyond the first time I launched the clipper after the initial install. Keep in mind too that you are using a beta operating system and browser for which evernote might not have support, and as a result you may encounter quirks,
  12. Presumably that is correct. And presumably your local notebooks should show up as destinations for your clippings so you should be able to clip directly to them (there should be more discussion on this in the threads I have linked to earlier in our discussion). So for now, unless something changes with Firefox/Evernote's clipper, you should be in the clear if you choose to switch. The only way to 100% guarantee forever that you'll always be able to get directly into a local notebook would be to do the print to pdf method. This also safeguards against possible mis-clicks in which you tell the clipper to clip to a synced notebook accidentally. The print-to-pdf method would decrease the likelihood that something like this could happen.
  13. Well... that depends on what you want to accomplish... When you clip something, it is placed first on Evernote's servers (and subject to whatever goes on there in terms of server snapshots, backups, caching, mirroring etc). Only when it is on Evernote's servers does it sync down to your desktop client. Turning on manual sync won't do anything except prohibit your desktop application from fetching the clipped note from Evernote's servers. The only way that manual sync would help would be if you accidentally added Now, when you remove it from the synced notebook, no further server side activity will occur, but it will not undo anything that previously occurred. So if that note got cached, mirrored, or caught in a snapshot, it will stay there until it gets purged (I have no idea which, if any, of these things Evernote does, and if it does any of them, how specifically they are handled in terms of retaining caches etc). (Additionally: This is not unusual for most cloud services, a lot of this has to do with ensuring that data is available to users quickly, and that users' data aren't lost, and to protect against corruption or hardware failures on the service provider's end.) Now, since we are talking about the web clipper, presumably anything you are clipping was already on the world wide web, and thus, publicly available. So the serious concern over the privacy of that content is unclear. The exception would be if you are using the clipper to clip personal data from something like your bank's website or something along those lines. That, of course, is private data that a person may not want in anybody's cloud (except, of course, their bank's cloud...). If this is the case, for this particularly sensitive content, you might want to use your browser to print the relevant content to a PDF that is saved to your computer's hard drive, then add the PDF directly to a local notebook. This would prevent it from ever having to hit Evernote's servers. Not as elegant as the clipper, but it ensures your privacy and it isn't a terribly onerous process.
  14. It is not possible to save directly to the local Evernote client using the Clipper in Chrome. Aside from IE and I believe Firefox, Chrome and other browsers do not allow their extensions to have such deep access to local files, so the clipper can only work via Evernote's servers FIRST, then sync down to your client. More, including a word from Evernote Staff: https://discussion.evernote.com/topic/54415-send-clips-to-desktop-evernote/ https://discussion.evernote.com/topic/35268-save-clip-in-local-notebook/ https://discussion.evernote.com/topic/67029-web-clipping-to-offline-notebook/ Since you are clipping things already on the web, it probably isn't terrible if they are in a synced notebook briefly. As such, a workaround (I stress the word Workaround, because there is no solution to this problem), would be to clip them into your default notebook, perhaps tagging them in such a way as to draw your attention to them as needing to be moved to a local notebook. Once you are done clipping, say, once a day, just move all those clippings to the appropriate offline notebook.
  15. 1) The web does store stuff - It stores it on Evernote's servers. You are accessing the files directly from Evernote. 2) I cannot reproduce this. I did the following: Find three notes each with PDF attachments. For Note 1: tap the "download attachment" icon. Wait for it to load, then back out of the PDF screen. For note 2: Repeat For note 3: repeat Now, when I move to a fourth, random, note and return to ANY of the notes 1-3, I get a plain attachment icon NOT a download icon. I can exit evernote and return to any of notes 1-3, and still, its an attachment icon, NOT a download icon. Thus, attachments I download to the device stay downloaded do not need to be re-downlaoded except if the cache is culled. That being said, while trying to find attachments to test this on, I encountered a number of attachments that were quite old that were still downloaded and locally stored, so the cache is clearly not culled terribly rapidly. What might be confusing for you is that the PDF isn't displayed inline. You have to tap a special icon in order to open a whole new display that shows the PDF. This is the limitation in iOS that I have mentioned three other times in this thread. Just remember that you are only downloading something when the icon says "tap to download". 3) The only way this can be done is to download it at least once. There is no other way to do this on any device anywhere. You must download the entire thing at least one time to see it. This goes for web browsers on your desktop computer too. Adobe Reader is a good option. My preference is for PDF Expert 5 from Readdle, or their free option called "Documents 5" which is an indispensable tool for your iOS device, well beyond PDFs. Keep in mind none of the suggestions csihilling or I are making prevent you from having to download the attachment at least once.
  16. Ah, I see your issue. You have a note open in its own window, and it is being covered by the main window when resorting from a minimized state because the main window arrives later. That does sound like a pain... Not sure of a solution!
  17. Some clarification. (for the purposes of this discussion, we are NOT talking about notebooks with "offline" designations as available to premium users). 1) You are correct, Evernote fetches note contents from the server only when the note is opened. These contents are then cached temporarily. I don't understand the distinction between a "viewer" and..... whatever the alternative to a "viewer" is. You can view and edit notes with Evernote... If you don't have an internet connection you can only deal with what has been cached locally, which is volatile and not intended as a reliable means of offline access. 2) Attachements are fetched only when the user taps the icon for the attachment. downloaded attachments are also cached temporarily. This prevents having to re-download the attachment again and again and again and again, if you access it repeatedly. This means you do not waste bandwidth. The cache should persist for a rather long time so you'd likely go days before having to re-download an attachment (depending on how much you use Evernote during that time, it may cull the cache earlier of course). 3) Accessing the attachment either returns it from the device's local cache, or fetches it from the server if it has been cleared from the cache. No duplicating is happening, ever. 4) For PDFs specifically, even PDFs stored locally on the device cannot be previewed unless the developer has created a bespoke PDF preview mechanism. You MUST open the entire PDF to view its contents. The only application I am aware of on iOS that offers a preview (a thumbnail of the first page) is GoodReader. Every other application that handles PDFs I have encountered (and PDFs are my bread and butter) does not (and presumably cannot) offer a preview because iOS does not have a built-in mechanism to do so. There is nothing you could do with access to the iOS file system that could make Evernote run better. It would only allow you to break it.
  18. I don't observe this behaviour when minimizing (using cmd-m or the yellow button). I do observe this when closing the evernote window with cmd-w or the red X. Can you clarify whether you are closing (cmd-w/red) or minimizing (cmd-m/yellow) the window? It isn't entirely inconsistent with other applications. There is some variance in how applications behave when windows are closed. For example, when you close your browser window (cmd-w), then open the browser window again, you aren't returned to the exact location you were at before pressing cmd-w (unless you have "restore previous session" or an equivalent setting set up). Likewise with a Finder window. Cmd-w a finder window, and open finder again, you are taken to some default window state, not the previous state of the finder window you just closed. There are others. HOWEVER, Calendar and Mail, among others, when closed with cmd-w, will always return you to your previous state... But I'm being nit-picky about details (sorry, it's my nature....). Ultimately the request to have Evernote return you to your previous view when opening a new window seems very reasonable. But the current state, frustrating though it may be), is not necessarily inconsistent with other applications, and not about minimizing.
  19. That is a very good point. I never had a need for a full-blown CRM, or CardMunch specifically, and I often lose sight of what that transition might have been like for former CM users, such as losing certain critical features. As for the "data gets in but never gets out" statement, I'm not exactly what Evernote could do to facilitate this more than it already does for their data in general. Data can always be exported in a reasonably generic format (HTML) or in a relatively proprietary format (enex). HTML isn't necessarily elegantly easy to use, but it is reasonably portable, and is about as generic as you could get for content that isn't entirely plain-text. There have been calls for the ability to export data in many other formats (PDF, Word, etc), but to me that doesn't really contribute much to the portability issue, since those formats aren't terribly portable. (This has been discussed a great deal elsewhere and many people aren't satisfied with the current options... but whatever). Now, if you are referring specifically to contact cards, then I agree. The form of these doesn't vary a great deal (always the same fields, very specific parameters for contents, formatting is identical across ALL contact cards), then there could definitely be some improvements. A direct means for exporting .csv would be a big one. Obviously .csv or even plain text wouldn't work for non-contact-card notes.
  20. You seem to be correct. If you need evernote to trigger actions I recommend checking out Zapier. For example:
  21. I have never known Safari on iOS to offer a "preview" of a PDF. I've only ever seen it download and display the entire thing. As far as I know, iOS is incapable of natively showing a preview of a PDF. Applications that do display previews (GoodReader, for example), have written their own little mechanism for displaying a preview, which as far as I know, is not a trivial matter. The lack of local storage in Evernote on iOS makes this more challenging. The only feasible option is to extend something that Evernote already does. Evernote already makes little thumbnails of a note attachment, as well as excerpt a snippet of text, and add that to the note's metadata. This is why, in snippet view on iOS, you can often see a very small rendering of one page of an attached PDF, but then when you open the note, the attachment is not displayed. Evernote could increase the resolution and size of this little thumbnail image and overlay it onto the attachment. That being said, doing so would probably dramatically increase the file size of the metadata, since that new, larger image would likely be several hundred times larger than the current little thumbnail.
  22. To be perfectly honest, if this were my use case, I'd get a proper CRM application rather than shoehorn Evernote into a job is doesn't terribly well. (You will notice that I AGREE with you. I agree that Evernote does not handle this task well, that Apple's Contacts application ISN'T a solution)
  23. I have my iOS contacts sync with iCloud, but you could just as easily use google. This will deposit them fairly immediately onto your desktop Contacts application.
  24. Just thought I'd climb back into this boat. Again, not debating the request in the slightest, but I wonder if sharing stacks is really the best way to solve some of the shortcomings with sharing. For example, the idea behind sharing stacks, as I see it, is to share multiple notebooks in a single pass. For both technical and practical reasons I wonder whether this is ideal. Perhaps a revamped sharing mechanism not based on stacks would be ideal. Stack-based sharing means that the sharer is limited in their organization according to where/how notebooks are shared. This could be frustrating if, for example, you have a stack that has a combination of notebooks to be shared, and not to be shared, or where permissions differ for some of the notebooks within the stack. It also makes it hard if many notebooks need to be shared with the same people bet exist in several different stacks because that is how the are best organized conceptually. Then you have to re-organize your notebooks simply for the sake of being able to share them easier. To me this is not a worthwhile tradeoff. Thus, rather than sharing stacks, I would argue that some bulk sharing mechanism would be ideal. It solves, essentially, the same issue, which is sharing large numbers of notebooks simultaneously. It also means that stacks remain purely organizational, so you could have a scheme in which stacks are created based on how notebooks are shared (so a stack that contains all notebooks shared with X and another for those shared with y), or you could use stacks for your own organizational needs not related to sharing. It also deals with the conceptual complexity of sharing a "stack". With sharing a stack, on the recipients end, should it appear as a stack or a bunch of discrete notebooks? Is this bunch of notebooks something they can then organize how they like? Or is the organization of these notebooks within a stack imposed by the owner? Bulk sharing does away with any of these complexities. Long story short: I understand the need for mass-sharing. I think mass-sharing by stack is misguided. I think mass sharing shouldn't be tied to stacks, it needs to be its own mechanism.
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