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Everything posted by ScottLougheed

  1. Yes, but the trend we are seeing is discouraging. I think those of us that prefer data density and UI options are going to get increasingly disappointed with the product and I really hope I'm wrong. Well, it is hard to say one way or another here. I agree, I don't think I'd like it if this was how the desktop client ended up looking. Libin's speech on stage gave the impression that the web client was being designed as an entirely new, independent entity, rather than a replacement for the desktop clients. So, you might end up with a distraction-free writing-oriented web interface with comparatively (hopefully not too) sparse interface, while the desktop clients continue to be the location for heavy-duty stuff that requires more info-density. Libin seemed to be vehement that it was no longer attempting to replicate the desktop functionality on the web, and that it was trying to create an entirely new tool tailored specifically to that environment. That is, avoiding the shoehorn, or, perhaps, trying not to place the square peg in a browser hole.
  2. For the Context service, does Evernote have any inclination towards dealing with some academic sources too? Wall Street Journal and Fast Company are fine and dandy, but what about ScienceDirect, Elsevier, or JSTOR? This would definitely help your users in the Ivory Tower (there are a couple of us!) and a good number of these publishers have accessible APIs.
  3. Wow, and a bit of a hint at some UI changes for the Mac Client? Exciting.
  4. Personally I really like the new web interface. I almost never used the old web interface largely because it was a cludgy version of what the desktop could do considerably better. The new interface is one I might actually use! I'm not sure if this is a new/old, power/light user kind of debate. I am neither a new user (been at it for over 4 years) and I am not a "light" user, I use it every day and do a lot of power-user things. I really think this is more about HOW a user is using evernote. For me, the new web interface gives me very quick and easy access to notebooks, tags, and the notes within them. I can bring up the search screen and enter a query and have my results in SECONDS, while in the old interface I never really even bothered and it was never quite as slick. The actual note editing is a bit rough at the moment but that's beta life. Conceptually speaking I like the new direction. I would argue that in general this is MORE functional, or, it has the same functions with considerably less friction in using them. At least, that is my subjective, personal experience, expressed as an opinion, from my standpoint (can I add any more qualifiers?). Change is change. It's going to inevitably alienate some users, and there's no way around that. For me, the changes to the web are fantastic. UPDATE: That being said there are some clear omissions (REMINDERS!), as pointed out in the beta-hate thread. That being said, it is hard to tell whether such an omission is just because it has yet to be implemented to the beta. Time will tell. I also think they are going a bit overboard with the white-space and bigness in general. The grey header for a given notebook is way too big until you scroll down several notes. I think there room to go a bit more dense here. Again, beta. We can hope for changes!
  5. I think this might be a bit of a quirk due to how iOS 8 has changed photo management. If a developer like Evernote doesn't re-write this portion of their own application it might not work properly. I would imagine we'll see a penultimate update for full iOS 8 compatibility quickly... I hope.
  6. Clearly Evernote employees do read this forum. In fact, an everyone employee has participated in this exact thread, See the quote below (and the actual post above). Only Evernote can say whether they intend to add this feature or not (being hard or easy is irrelevant). It is quite possible this has been put on their list but is a low priority (below, you know, things like sync integrity and major bugs!). Time will tell. Sure. Let's say you want to set it to 6:49PM: 1. When you're setting the date, click on the 8 from 8:00AM 2. Type 6 3. Hit the Tab key 4. Type 49 5. Hit the tab key 6. Type P 7. Dismiss the date setter
  7. Zapier is like if IFTTT had a job.... Both are great services but zapier definitely makes much better use of Evernote's api than IFTTT does. The RSS thing cannot be done on IFTTT for example. Definitely a purpose built word cloud maker leveraging the EN API would be ideal.
  8. This is certainly possible, it would have to be done using the Evernote API, and of course you'd be giving a third-party access to your notes in order for this to occur. There are many online services that allow you to do it by copy-and-pasting text. Wordle and wordsift would be two such services. If you wanted to automate the process, the workaround I can see is a bit elaborate and involves using Zapier: 1) IN EVERNOTE Create a new, empty notebook with a name like "wordle" or whatever you like 2) IN ZAPIER Select "New note in Evernote" as a trigger 3) Select RSS "Create new feed item" as an action 4) Select your Evernote account and test it 5) Select the empty Evernote notebook you created in Step 1 (This is step 4 in Zapier) 6) For Custome Feed URL, choose whatever you like. For "title", select the "Title" attribute. For "Source URL" select anything, perhaps the "Content URL" attribute, which may be empty if you created these notes yourself. For "Content", select the "Content Text" attribute (This is Zapier step 5) 7) Test the zap and turn it on (just follow the buttons!) 8) IN EVERNOTE: Copy any notes you want to have converted to a word cloud into the notebook you created in Step 1. this will make Zapier think that you have added a bunch of new notes, triggering the creation of a pile of RSS feed items. 9) IN ZAPIER: Copy your RSS feed link that you created in step 6. 10) NAVIGATE TO http://www.wordle.net/create and paste this URL into the second text field on the page (The one that asks for a URL) and click "Submit". I haven't tested this to confirm that it works and you might have to fiddle a bit with the settings in Step 6. Also note that Zapier limits the number of entries in the RSS feed to 50 items, so you'll be limited to analyzing a maximum of 50 notes. Also, there is some tricky timing involved since Zapier only runs periodically. This will take some fiddling.
  9. Sounds about right! I know my johnny.a1b2c3@m.evernote.com email address is in my contact list, so if my email account started spamming, some of it would definitely go to evernote! Good luck getting everything sorted out.
  10. Skitch isn't capable of this it doesn't seem. You could try a more sophisticated application like Readdle's PDF Expert 5 or PDF Converter. If I have a moment today I'll see if I can do this with PDF Expert 5. Otherwise, I know that Adobe Acrobat can do this on desktop computers. If this is a really big deal you might have to bite the bullet and go down that road.
  11. Yeah I think the first step is to reset your evernote email address (not the one you sign in with, I'm talking about the one that looks like: johnny.a1b2c3@m.evernote.com). You can reset this by logging into your account at evernote.com and going to Account Settings. ------ Blarg, sniped by Candid!
  12. On Mac, they are sent to your Contacts.app. On windows, I have no clue.
  13. On iOS, this can only be done one by one. Using the desktop application this can be done in bulk: Select the contact notes you want to send to contacts, Right click>Share>Send to Contacts
  14. I'm not terribly miffed at the transition away from support for free users, that's fine, you get what you pay for after all, and an absence free support isn't unusual for tiered/freemium service. I'm not calling for a return of free support. What really gets me is the general tendency to direct free users to submit support tickets that get closed, just as PPweb and MANY others have experienced. I understand that there's a need to report bugs and issues in a general, but I really question the conflating of "support" and "bug report" that is going on here. A support ticket implies personal attention and a solution to a specific problem. This implied meaning is likely magnified by the fact that most users are already frustrated and losing productive time. They are not necessarily interested in being a datapoint in a bug tracking system, as altruistic as that may be in the broader scheme of things. I really think Evernote needs to re-think the ability for free users to submit bug-reports-as-support-tickets. It is confusing and frustrating, it leads to the expectation of prompt personal help for a specific problem. Instead, a user gets a closure notice weeks later, thus failing to meet the expectation. In this case, PPweb (who appears to be a free user) was led to believe that in submitting a support ticket would result in her getting her specific issue resolved. Instead what she was submitting, without knowing it, was a bug report. Evernote, I implore you - never direct free users to submit a support ticket, not here on these forums, not in the knowledge base, not in your error messages. Doing so is misleading and seems to almost always result in a closure notice. Set up a bug submission system separate from your support ticket system so there is NO confusion. While you are at it, set up a separate submission flow for failed Premium upgrades/renewals so that these are never accidentally closed. I know you are tweaking your automatic screening system, but the number of posts on this forum for users whose support requests for billing problems are closed suggests that a lot of work needs to be done here. Make boiling problems unambiguous for your support system so that they NEVER get screened out.
  15. That is correct, though a surprisingly large number of people forget which email they used entirely! Ok I'm straight up puzzled here. I'll have to leave it up to the others in this community who might have some suggestions.
  16. I know you say you aren't logging into a new account, but the welcome note has me really convinced that may be where you are going wrong. I'm not sure the best way to verify except to log into the web interface and go to account settings to see how long you've been a "member since:". Presumably that date should be about 4 years in the past based on your initial post. If the date is around the time of the OS update (or some other arbitrary time), we can suspect you've likely created a second account. I know you say you aren't, but there are so many signs that point towards having done so. Perhaps someone else has another suggestion about a probable cause, but loss of 100% of your content from EN's server is SO rare, PLUS you are seeing the welcome note, I'm going to be hard pressed to be convinced it isn't a secondary account. Thanks for following all of my other suggestions, sorry they haven't yielded anything. EDIT: Wait, you are seeing some (empty) notebooks that existed prior to your update and data loss? If so, this is puzzling and would make me question my second account hypothesis.
  17. I didn't mean to imply you were a moron, or to be pedantic. I'm simply responding to the information I have (you don't outline any troubleshooting), and made suggestions based on what other users have experienced on these forums (many of whom either experience sync issues, or end up logging into a second, unused account). It is very unusual for a user to completely lose all of their data like this. Aside from the OS update, did you do anything else recently that differs from day to day use? Rare though this is, it does seem to happen periodically. You can always recover your notes if you had Evernote installed on your computer and you have regular hard drive backups. You're not a complete moron after all, so I'm sure you practice safe computing and back up your data regularly (ok, that's me being a bit pedantic). The more information you can give us, such as anything you may have done before updating, checking your trash in your various Evernote clients (I know, this is basic troubleshooting, but again, you haven't said what you've tried, and many people have accidentally trashed their whole database worth of notes), and so on, can help us help you better.
  18. Are you sure you are logging into the correct account and not, perhaps an old abandoned account, or a new account you accidentally created? What happens when you log into the web at http://www.evernote.com ? are your notes in the web interface? If they are, you haven't lost anything. Likely your problem then would be a sync issue on your iOS device, or you are logging in to the wrong account.
  19. Yes. As I posted earlier in this thread: on iOS, for each contact card, you tap the three dots (the "more" button), and select the appropriate option.
  20. This isn't possible within Evernote on iOS. You will need to use a third-party application, and it may only be possible on a computer. One set applications that may work is from Nuance: http://www.nuance.com/for-individuals/index.htm They offer desktop and mobile applications. I suspect this will be your best bet. Once you have the transcription of the audio, you can paste the transcript to Evernote. Keep in mind, as someone who has conducted many interviews that require transcription, I have learned the most accurate transcriber is always a human.
  21. I imagine Libin wants users to abandon Office in favour of Evernote because it suits them better, not because its cheaper. The price increases will likely be coupled with improvements (as defined by Evernote/Libin) to the product. In the same article you reference, he also mentions that he wants Evernote's focus to shift towards businesses too. Businesses are less likely to be as price sensitive as individual "personal" users. If Evernote is targeting business use cases, they can shoot for a higher price point than if they are trying to address personal needs. I'm not welcoming the price increases, nor am I trying to justify them. I'm just kind of putting out there my interpretation of what Evernote might be trying to do, for better or worse.
  22. No problems with syncing on my end... Now that it is a weekday, lets hope someone from support will see this and help you out!
  23. I imagine Evernote will use some of the information the glean from rolling out increases in other markets to ensure they don't do what you are describing, or at least don't do it too badly (Price increases, I think, will inevitably alienate at least a few people). I don't think they are going to put a flat increase across all markets, since that wouldn't make sense. That's likely why they are doing a staged roll-out to begin with, because the nature of the increase will vary by region. That being said, Evernote sure could make exactly the increase you describe, which would certainly be a bit alienating. Your example of Office 365 and Evernote isn't unique to your region. In Canada, Office 365 is about $70 year CAD. Evernote is now $55 (or $59 as some people seem to be stating here potentially erroneously). So $70/$59 it's a $10 price difference.
  24. I have to just jump back in here to make a couple points. I don't really intend this to be an argument, but just an offering of my perspective. 1) Evernote has, along with any other company doing business internationally, every right to adjust their prices in other currencies as the market tosses and turns. They also have every right to choose and change the price of their service as they see fit, for whatever reason. 2) Speaking SOLELY of Canada (not sure which other countries experienced a price change), the CAD is about 10% below the USD, and the price increase is approximately 10%. Since Evernote deals in USD, it seems reasonable to adjust the price according to market fluctuations that exceed a certain threshold for a certain length of time. 10% seems like a reasonable threshold and the CAD has been down at that level for a while. If this change were not made, it would equate to a 10% loss in revenue from Canadian subscribers who would, effectively, be given a 10% discount (though to Canadians, it sure as hell wouldn't feel like it). It may also be the case that this is part of Evernote's general price increases (so, some of the change is due to currency, some of the change due to increasing their subscription price unrelated to currency). 3) I have seen many other USD-Based companies adjust their prices in a similar fashion in Canada and elsewhere. These companies have done so without notifying users/consumers in advance. I am thinking of Apple, Sony, and some others, here. (Netflix, which notified subscribers that new subscribers would have a higher rate, would be an exception here...) 4) I think the "experiment" is a bit of an odd way for staff to frame it. My suspicion is that this experiment is more opportunistic than anything. There was likely some need (currency) and desire (price) to increase the subscription price. Hit the countries with the most disparate currencies with the inevitable price change first, and use this as a sort of "natural experiment" (as the scientists call it) to see how subscribers respond before rolling price changes out to larger markets. (Remember, the entire population of Canada is approximately the same as the state of California). I also don't think the "change but don't tell" was solely methodologically motivated. As I note in (3), most companies do not announce price changes in advance, and this is likely more for business reasons than experimental design. The methodological benefit is a bonus of what is largely regular business practice. I'm not saying that it is right for companies to change their prices without notifying their users (granted this almost exclusively affects new subscribers in Evernote's case). Indeed, I've also raised my own frustrations over Evernote's general lack of transparency with some feature-related decisions. I'm just pointing out that it is fairly common practice among businesses, not something dreamed up in the dungeons of Evernote's Redwood City HQ. I can also understand that for those long-time users who are not current subscribers but were about to pull the trigger on a subscription, this would be rather frustrating. I'm reluctant to take the "Experiment" explanation as the complete story here. This is very likely a staggered roll-out of a higher priced subscription to all users, bundled with compensation for stabilized disparate currency values in some countries, with ongoing evaluation of the impact on subscription/subscribers (which isn't manipulative, its sensible. You'd probably want to know if your price increase cut your subscriber rate in half). Just my 2¢ 5¢ (No pennies here, so this is the best I can do).
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