Jump to content
Due to limited holiday staffing, chat will be unavailable from Thursday, July 2 at 5:30 PM (CDT) to Monday, July 13 at 8 AM (CDT). This will allow us to reply to your email requests as quickly as possible. Thank you for understanding. ×


Level 4
  • Content Count

  • Joined

  • Last visited

  • Days Won


Everything posted by ScottLougheed

  1. Yeah I think the first step is to reset your evernote email address (not the one you sign in with, I'm talking about the one that looks like: johnny.a1b2c3@m.evernote.com). You can reset this by logging into your account at evernote.com and going to Account Settings. ------ Blarg, sniped by Candid!
  2. On Mac, they are sent to your Contacts.app. On windows, I have no clue.
  3. On iOS, this can only be done one by one. Using the desktop application this can be done in bulk: Select the contact notes you want to send to contacts, Right click>Share>Send to Contacts
  4. I'm not terribly miffed at the transition away from support for free users, that's fine, you get what you pay for after all, and an absence free support isn't unusual for tiered/freemium service. I'm not calling for a return of free support. What really gets me is the general tendency to direct free users to submit support tickets that get closed, just as PPweb and MANY others have experienced. I understand that there's a need to report bugs and issues in a general, but I really question the conflating of "support" and "bug report" that is going on here. A support ticket implies personal attention and a solution to a specific problem. This implied meaning is likely magnified by the fact that most users are already frustrated and losing productive time. They are not necessarily interested in being a datapoint in a bug tracking system, as altruistic as that may be in the broader scheme of things. I really think Evernote needs to re-think the ability for free users to submit bug-reports-as-support-tickets. It is confusing and frustrating, it leads to the expectation of prompt personal help for a specific problem. Instead, a user gets a closure notice weeks later, thus failing to meet the expectation. In this case, PPweb (who appears to be a free user) was led to believe that in submitting a support ticket would result in her getting her specific issue resolved. Instead what she was submitting, without knowing it, was a bug report. Evernote, I implore you - never direct free users to submit a support ticket, not here on these forums, not in the knowledge base, not in your error messages. Doing so is misleading and seems to almost always result in a closure notice. Set up a bug submission system separate from your support ticket system so there is NO confusion. While you are at it, set up a separate submission flow for failed Premium upgrades/renewals so that these are never accidentally closed. I know you are tweaking your automatic screening system, but the number of posts on this forum for users whose support requests for billing problems are closed suggests that a lot of work needs to be done here. Make boiling problems unambiguous for your support system so that they NEVER get screened out.
  5. That is correct, though a surprisingly large number of people forget which email they used entirely! Ok I'm straight up puzzled here. I'll have to leave it up to the others in this community who might have some suggestions.
  6. I know you say you aren't logging into a new account, but the welcome note has me really convinced that may be where you are going wrong. I'm not sure the best way to verify except to log into the web interface and go to account settings to see how long you've been a "member since:". Presumably that date should be about 4 years in the past based on your initial post. If the date is around the time of the OS update (or some other arbitrary time), we can suspect you've likely created a second account. I know you say you aren't, but there are so many signs that point towards having done so. Perhaps someone else has another suggestion about a probable cause, but loss of 100% of your content from EN's server is SO rare, PLUS you are seeing the welcome note, I'm going to be hard pressed to be convinced it isn't a secondary account. Thanks for following all of my other suggestions, sorry they haven't yielded anything. EDIT: Wait, you are seeing some (empty) notebooks that existed prior to your update and data loss? If so, this is puzzling and would make me question my second account hypothesis.
  7. I didn't mean to imply you were a moron, or to be pedantic. I'm simply responding to the information I have (you don't outline any troubleshooting), and made suggestions based on what other users have experienced on these forums (many of whom either experience sync issues, or end up logging into a second, unused account). It is very unusual for a user to completely lose all of their data like this. Aside from the OS update, did you do anything else recently that differs from day to day use? Rare though this is, it does seem to happen periodically. You can always recover your notes if you had Evernote installed on your computer and you have regular hard drive backups. You're not a complete moron after all, so I'm sure you practice safe computing and back up your data regularly (ok, that's me being a bit pedantic). The more information you can give us, such as anything you may have done before updating, checking your trash in your various Evernote clients (I know, this is basic troubleshooting, but again, you haven't said what you've tried, and many people have accidentally trashed their whole database worth of notes), and so on, can help us help you better.
  8. Are you sure you are logging into the correct account and not, perhaps an old abandoned account, or a new account you accidentally created? What happens when you log into the web at http://www.evernote.com ? are your notes in the web interface? If they are, you haven't lost anything. Likely your problem then would be a sync issue on your iOS device, or you are logging in to the wrong account.
  9. Yes. As I posted earlier in this thread: on iOS, for each contact card, you tap the three dots (the "more" button), and select the appropriate option.
  10. This isn't possible within Evernote on iOS. You will need to use a third-party application, and it may only be possible on a computer. One set applications that may work is from Nuance: http://www.nuance.com/for-individuals/index.htm They offer desktop and mobile applications. I suspect this will be your best bet. Once you have the transcription of the audio, you can paste the transcript to Evernote. Keep in mind, as someone who has conducted many interviews that require transcription, I have learned the most accurate transcriber is always a human.
  11. I imagine Libin wants users to abandon Office in favour of Evernote because it suits them better, not because its cheaper. The price increases will likely be coupled with improvements (as defined by Evernote/Libin) to the product. In the same article you reference, he also mentions that he wants Evernote's focus to shift towards businesses too. Businesses are less likely to be as price sensitive as individual "personal" users. If Evernote is targeting business use cases, they can shoot for a higher price point than if they are trying to address personal needs. I'm not welcoming the price increases, nor am I trying to justify them. I'm just kind of putting out there my interpretation of what Evernote might be trying to do, for better or worse.
  12. No problems with syncing on my end... Now that it is a weekday, lets hope someone from support will see this and help you out!
  13. I imagine Evernote will use some of the information the glean from rolling out increases in other markets to ensure they don't do what you are describing, or at least don't do it too badly (Price increases, I think, will inevitably alienate at least a few people). I don't think they are going to put a flat increase across all markets, since that wouldn't make sense. That's likely why they are doing a staged roll-out to begin with, because the nature of the increase will vary by region. That being said, Evernote sure could make exactly the increase you describe, which would certainly be a bit alienating. Your example of Office 365 and Evernote isn't unique to your region. In Canada, Office 365 is about $70 year CAD. Evernote is now $55 (or $59 as some people seem to be stating here potentially erroneously). So $70/$59 it's a $10 price difference.
  14. I have to just jump back in here to make a couple points. I don't really intend this to be an argument, but just an offering of my perspective. 1) Evernote has, along with any other company doing business internationally, every right to adjust their prices in other currencies as the market tosses and turns. They also have every right to choose and change the price of their service as they see fit, for whatever reason. 2) Speaking SOLELY of Canada (not sure which other countries experienced a price change), the CAD is about 10% below the USD, and the price increase is approximately 10%. Since Evernote deals in USD, it seems reasonable to adjust the price according to market fluctuations that exceed a certain threshold for a certain length of time. 10% seems like a reasonable threshold and the CAD has been down at that level for a while. If this change were not made, it would equate to a 10% loss in revenue from Canadian subscribers who would, effectively, be given a 10% discount (though to Canadians, it sure as hell wouldn't feel like it). It may also be the case that this is part of Evernote's general price increases (so, some of the change is due to currency, some of the change due to increasing their subscription price unrelated to currency). 3) I have seen many other USD-Based companies adjust their prices in a similar fashion in Canada and elsewhere. These companies have done so without notifying users/consumers in advance. I am thinking of Apple, Sony, and some others, here. (Netflix, which notified subscribers that new subscribers would have a higher rate, would be an exception here...) 4) I think the "experiment" is a bit of an odd way for staff to frame it. My suspicion is that this experiment is more opportunistic than anything. There was likely some need (currency) and desire (price) to increase the subscription price. Hit the countries with the most disparate currencies with the inevitable price change first, and use this as a sort of "natural experiment" (as the scientists call it) to see how subscribers respond before rolling price changes out to larger markets. (Remember, the entire population of Canada is approximately the same as the state of California). I also don't think the "change but don't tell" was solely methodologically motivated. As I note in (3), most companies do not announce price changes in advance, and this is likely more for business reasons than experimental design. The methodological benefit is a bonus of what is largely regular business practice. I'm not saying that it is right for companies to change their prices without notifying their users (granted this almost exclusively affects new subscribers in Evernote's case). Indeed, I've also raised my own frustrations over Evernote's general lack of transparency with some feature-related decisions. I'm just pointing out that it is fairly common practice among businesses, not something dreamed up in the dungeons of Evernote's Redwood City HQ. I can also understand that for those long-time users who are not current subscribers but were about to pull the trigger on a subscription, this would be rather frustrating. I'm reluctant to take the "Experiment" explanation as the complete story here. This is very likely a staggered roll-out of a higher priced subscription to all users, bundled with compensation for stabilized disparate currency values in some countries, with ongoing evaluation of the impact on subscription/subscribers (which isn't manipulative, its sensible. You'd probably want to know if your price increase cut your subscriber rate in half). Just my 2¢ 5¢ (No pennies here, so this is the best I can do).
  15. I'm just saying I haven't seen this screen since I first installed it. Sounds like perhaps there's a bug. I don't think your experience is a reflection of how things should work. I'm not denying your experience, just saying it isn't working as designed. Evernote isn't pestering you, he clipper, as it is installed on your system, is broken.
  16. I didn't see that page beyond the first time I launched the clipper after the initial install. Keep in mind too that you are using a beta operating system and browser for which evernote might not have support, and as a result you may encounter quirks,
  17. Cache-pruning policies tend to be lazy; that's sort of a hallmark of the beast. Why toss something out until you really need to? The relevant question here is how pressure on the storage system affects Evernote's use of storage, but I've never seen anything that document that, nor am I au courant with the Android SDK to know if there are system facilities in place that help an app with this sort of thing (e.g. could an app mark files as discardable by the OS?) and whether Evernote makes use of them. But this is precisely the trouble I and it seems, others, have encountered. The cache builds up, and it quite simply isn't pruned when storage runs shy.
  18. That could be. Canadian dollar has fallen pretty considerably in the last month or so to be about $.90 USD, so increasing price for Canadians by 10% as they have would make up the approximate 10% disparity in currency value.
  19. As I say, it makes perfect sense to me. You've just moved the notes from "guaranteed-to-be-cached-if-storage-allows" status to "not-guaranteed-to-be-cached-but-might-be" status (which is the norm for notes not in an offline notebook). Presumably Evernote has a storage policy that will uncache notes as storage is required by other applications and/or Evernote. It would be great to know what the policy is, as a matter of interest. This is my assumption too, but my experience and what I've read of others is that this cache-pruning policy is pretty lazy.
  20. I see the same price change. No notice, but that isn't unusual for price changes, nor for Evernote. I'm not sure how much good an announcement would do aside from drive a slew of last-minute upgrades at the original price. The flip-side, the upgrades to the premium account (namely the 4gb quota upgrade) also went without announcement, so both "good" and "bad" go without official word! That being said - Phil Libin did allude to increased subscription prices in a recent interview with re/code, which I linked to a while back on these forums. Not that that counts, in any way, as an announcement, of course.... but it was hinted at. I suspect we'll see a glut of changes to both the application and the services Evernote offers int he coming months, and I think some of the account upgrades and price changes are really just the beginning.
  21. csihilling, I agree (if I understand you correctly). When I remove a notebook from Offline access, I expect that storage to then be made free, not to remain occupied. The fact that it doesn't is counterintuitive in my opinion, and mildly frustrating.
  22. Presumably that is correct. And presumably your local notebooks should show up as destinations for your clippings so you should be able to clip directly to them (there should be more discussion on this in the threads I have linked to earlier in our discussion). So for now, unless something changes with Firefox/Evernote's clipper, you should be in the clear if you choose to switch. The only way to 100% guarantee forever that you'll always be able to get directly into a local notebook would be to do the print to pdf method. This also safeguards against possible mis-clicks in which you tell the clipper to clip to a synced notebook accidentally. The print-to-pdf method would decrease the likelihood that something like this could happen.
  23. Not my view, just what I am speculating about Evernote's view (which, I suppose, in reality means it's nobody's view).
  24. While not an obvious location, it seems reasonably intuitive if cache clearing is understood largely/entirely as a troubleshooting task. By this logic, cache clearing is likely a task that support personal might recommend to a user, rather than a task a user would feel compelled to do on their own on a regular bases outside of troubleshooting. Again, certainly not obvious, but I gather that this isn't something users should normally/ideally have to concern themselves.
  25. Well... that depends on what you want to accomplish... When you clip something, it is placed first on Evernote's servers (and subject to whatever goes on there in terms of server snapshots, backups, caching, mirroring etc). Only when it is on Evernote's servers does it sync down to your desktop client. Turning on manual sync won't do anything except prohibit your desktop application from fetching the clipped note from Evernote's servers. The only way that manual sync would help would be if you accidentally added Now, when you remove it from the synced notebook, no further server side activity will occur, but it will not undo anything that previously occurred. So if that note got cached, mirrored, or caught in a snapshot, it will stay there until it gets purged (I have no idea which, if any, of these things Evernote does, and if it does any of them, how specifically they are handled in terms of retaining caches etc). (Additionally: This is not unusual for most cloud services, a lot of this has to do with ensuring that data is available to users quickly, and that users' data aren't lost, and to protect against corruption or hardware failures on the service provider's end.) Now, since we are talking about the web clipper, presumably anything you are clipping was already on the world wide web, and thus, publicly available. So the serious concern over the privacy of that content is unclear. The exception would be if you are using the clipper to clip personal data from something like your bank's website or something along those lines. That, of course, is private data that a person may not want in anybody's cloud (except, of course, their bank's cloud...). If this is the case, for this particularly sensitive content, you might want to use your browser to print the relevant content to a PDF that is saved to your computer's hard drive, then add the PDF directly to a local notebook. This would prevent it from ever having to hit Evernote's servers. Not as elegant as the clipper, but it ensures your privacy and it isn't a terribly onerous process.
  • Create New...