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EN Enthusiast

Level 2
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    11
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26 Good

About EN Enthusiast

  1. Ever since V 8.x I am asked to enter my iTunes password every time I try to use EN on iPhone 6 and on iPad Air 2. Really, really annoying. When I contacted support they said they heard some others are experiencing same thing, but not fix planned.
  2. Great that handwriting is available in iOS for the iPad as well as iPhone! But am I missing something? When I select the icon to begin handwriting I get a blank page - even on notes with existing text. So I'm not able to mark up an existing note, I'm simply adding handwriting (it appears at the bottom) without any coordination to the existing note. Very difficult to maintain any continuity this way.
  3. Yes, it took a while, but not having the issues. Am glad I posted here so they would escalate the issue and I got a response. Ended up installing a newer beta version (which I think has since been released to all Win [EN] users).
  4. The program freezes multiple times a day. The cursor will spin and do nothing for 30 min. at a time. This happens when opening the program, syncing, merging notes, creating tables of contents, uploading notes, etc. The automated response issued ticket 1149526 last Thursday. You also have my log file which I sent after receiving the automated response.
  5. I've submitted frequent crash reports and support ticket submissions and have never gotten a response from anyone at EN. I've paid for a Premium subscription for years and one of the big reasons in the past was that I could actually get support. The most recent support ticket submission is emblematic. I submitted it last Thursday and got the automated response assigning me a number. I have had no follow up, contact, etc. from EN since. I've sent emails replying back to that automated response - no replies or acknowledgement. I can only assume the EN has shut down support by humans. As an aside - my EN for Windows crashes multiple times daily despite having the latest version.
  6. When I read that Penultimate was going to be totally redone, I hung on hoping for major improvements. Unfortunately I'm seeing minor improvements (somewhat cleaner interface, a highlighter tool), but some major steps back: Horrendous zoom scroll feature - no way you can write to keep up with itNo longer can you resize imported photos - what a painLoss of thumbnail view - this was a HUGE helpThe homescreen is a step back from the prior one.
  7. Thanks for sharing that blog post - I'd missed it. It's encouraging to see that the CEO is willing to admit that corrective actions are needed. But a bit furstrating that 6+ months later there is still slow responses and buggy apps. I'm optomistic that EN can be as reliable as it has been in the past (but have always believed in back-ups!). And I really don't want to rely on the alternative - don't want to rely on another Microsoft product (they're just too big).
  8. After frustration of Support's slow response (last time with this issue it took them 6 days to get back to me), I worked on decoding my current Activity Log in comparison to the one I had when I knew the solution. Long story short - found an image note that was not syncing. I deleted it, then removed it from the trash and was able to sync. Nothing to do with Penultimate this time! (Still wish it was as powerful as Noteshelf, but enjoy the seamless syncing of Penultimate to EN more than remembering to save each individual page from Noteshelf to EN.)
  9. Scott, Through shear rookie ignorance when I started using Penultimate (having ditched Noteshelf due to the 'seamless integration' of EN and Penultimate) I dragged Penultimate notes into different notebooks per the topic. The notes persisted in Penultimate and were still editable, etc. I only keep a couple of generic notes in the default Penultimate folder. However, I'm wondering is this is a source of problems. I've had my Windows EN client hang up 3 times over the last 3 weeks and could not get it to sync. Being premium I opened a ticket. After an unbelievable 2+ weeks of trying different solutions it was determined that a Penultimate note was corrupted and the cause of the problem. Unfortunately I'm in the middle of another similar issue (and still waiting for technical support to respond to the open ticket). I tried deleting the only Penultimate note I've changed recently, but that didn't resolve things so will have to wait and see if that is the issue.
  10. I am a HUGE fan of Evernote; been premium for years and an Evernote evanglist to everyone who will listen (and have gained them quite a few converts). But I'm concerned and wonder if others are experiencing similar issues. Are they outgrowing their ability to support their current user base? Starting about 3 weeks ago I began having a variety of problems, but the most irritating one was that I could not sync my local EN program - said there was a problem on the client side. I tried chat and they said I'd have to open a ticket. They opened a ticket from that chat and started trying to correct this situation. After a week of "try this, try that, etc." I had uninstalled the program, reinstalled the program (2x), installed the beta, rebuilt my database (a 10 hour process since I had to restart it 6 times due to it hanging), and tried deleting individual notes that could be the cause. Nothing worked. They "escalated it to technical support" (which I thought I had been dealing with). I got NO RESPONSE from EN Technical Support for 6 days; not even when I sent emails asking if anyone was working on the issue. This was severely hampering my ability to get work done. Sure I was using the Web applicatoin, but couldn't transfer outlook emails or use the web clipper since they send notes to the local client for syncing. I asked what was up every 2-3 days and heard nothing. Finally I got a response and the issue was solved in 24 hours (it was a Penultimate note). Since then I've had images disappear from my Win EN (which I recreated by copying the note in the Web application and deleting the old note) and the iOS app crash whenever trying to create a camera note. Never had either issue before. Today again I cannot sync my local. After a chat, ticketing being started, and uploading the activity log I am again "dead in the water" without EN. The issue was immediately "escalated" to technical support; I'm hopeful it's not another 6 days before I hear from them. Again, I LOVE Evernote, but am getting irritated in that it used to be reliable and doesn't appear to be anymore. I'm happy for their growth and success, but is this causing problems for us long time users?
  11. I wanted to accomplish the same thing - keep my Penultimate notes in Evernote, but if I didn't need to enter further information, remove it from Penultimate (to eliminate clutter). I contacted Evernote support, but was told that couldn't be done and there was no workaround. Purely by experimenting, I found a workaround. When you have your Penultimate note like you want it (and do NOT plan to make any further annotations), make sure it's been synced with Evernote. In Evernote, merge that (Penultimate) note with another note (even if it's a new note created just for this purpose). It will warn you that the merge severs the link with Penultimate (which is fine if you'll be making no changes in Pen.) Go into Penultimate and delete the notebook. It is gone from Pen., but still part of the merged note in Evernote (as an image - which could actally be annotated with Skitch). I've been doing that to keep my Penultimate clean and it works like a charm.
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