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johk

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Posts posted by johk


  1. 15 hours+ to deliver a product (your website stated 4 hours or so) is not what I would consider to be quick or reasonable.

     

    I understand Google cannot refund the subscription, which is why on my second email correspondence to you, using the same ticket number, requested a refund. You ignored it and some 15 hours later gave me the premium subscription. I subsequently replied to that email asking why my request of a refund was not honoured but have received no response. I have also tried flagging up the issue over live chat but to no avail.

     

    Now, do I have to summit a new ticket? 

     

    Panzerkampfwagen: That is your opinion. Clearly the 'bug in the system' Heather stated is my fault. Perhaps EN is not for me then. EN, please delete my EN account all together.


  2. I can only cancel future subscription through google play store and the play store subscription policy is that, with subscription refunds can only be processed by the vendor of the particular service. So, I submitted my refund request via the same customer ticket to Evernote since after a good 15 hours of purchase Evernote still haven't deliver the product. This has really left a sour taste. And sneakily customer service ignored my refund request and activate my membership another few hours later. This is simply unacceptable.

    Yearly membership is really peanuts money-wise but as a principle I want my money back! And I'll for sure not touch any of the company's products ever again.

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