Premium subscription (Google Play store) not working. Disappointed in General Discussion Archive Posted March 14, 2013 · Edited March 14, 2013 by johk 15 hours+ to deliver a product (your website stated 4 hours or so) is not what I would consider to be quick or reasonable. I understand Google cannot refund the subscription, which is why on my second email correspondence to you, using the same ticket number, requested a refund. You ignored it and some 15 hours later gave me the premium subscription. I subsequently replied to that email asking why my request of a refund was not honoured but have received no response. I have also tried flagging up the issue over live chat but to no avail. Now, do I have to summit a new ticket? Panzerkampfwagen: That is your opinion. Clearly the 'bug in the system' Heather stated is my fault. Perhaps EN is not for me then. EN, please delete my EN account all together.