Joseph D'Souza

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About Joseph D'Souza

  1. You have no idea how hard it is to get an answer from Evernote support. In the last six months this is my repeat request: Is it possible please for someone to actually read, seek to understand the issue I have as described repeatedly and variously and actually make an attempt to solve this?? I am a premium customer but your responses to date do not reflect that service. Both my Asus tablet and Sony Ericsson smart phone have the original downloaded free aps which also sync’d well with my Toshiba down loaded free application. Some months ago (as I previously reported to Evernote without any response even after several ticket lodgements) they stopped syncing. I continued to use the Tablet ap in my business for meetings with much productive use though without the ability to sync – hence somewhat defeats the productivity features. I have upgraded to Premium and via the web access can see the common premium ap. My issue is that the Aps on my tablet and phone do not sync with the premium solution and I do need both of these for both on-line and off line access. As previously advised, in deleting the corrupted note (an audio file using Evernote) I still have the same issues. Questions: Is there a way to transfer the data in the tablet and phone app to the Premium account? THIS IS MY CRITICAL ISSUE AND IS MOST URGENT IN THESE EXCHANGES. Is the Premium account only accessible via the Browser? What is the look and feel on the Tablet and Phone so different from the Premium? I really like the look and feel of the Tablet ap – though if this is redundant, then I have to go with the flow. Very many people also share my issue though they are a mix of free and Premium. All complain that Evernote is not interested in support. Do I need different Premium on all my devices? This does not sit well with the Evernote marketing messages. Is have multiple support consultants value adding to solve this problem i.e. Do I have to keep repeating the same problem in different ways? Both my Asus tablet and Sony Ericsson smart phone have the original downloaded free aps which also sync’d well with my Toshiba down loaded free application. Some months ago (as I previously reported to Evernote without any response even after several ticket lodgements) they stopped syncing. I continued to use the Tablet ap in my business for meetings with much productive use though without the ability to sync – hence somewhat defeats the productivity features. I have upgraded to Premium and via the web access can see the common premium ap. My issue is that the Aps on my tablet and phone do not sync with the premium solution and I do need both of these for both on-line and off line access. As previously advised, in deleting the corrupted note (an audio file using Evernote) I still have the same issues. Questions: Is there a way to transfer the data in the tablet and phone app to the Premium account? THIS IS MY CRITICAL ISSUE AND IS MOST URGENT IN THESE EXCHANGES. Is the Premium account only accessible via the Browser? What is the look and feel on the Tablet and Phone so different from the Premium? I really like the look and feel of the Tablet ap – though if this is redundant, then I have to go with the flow. Very many people also share my issue though they are a mix of free and Premium. All complain that Evernote is not interested in support. Do I need different Premium on all my devices? This does not sit well with the Evernote marketing messages. Is have multiple support consultants value adding to solve this problem i.e. Do I have to keep repeating the same problem in different ways?