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TampaKevin

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Posts posted by TampaKevin


  1. always something broke with evernote and usually major reasons one chooses to come on board.  Clipper for chrome doesn't work and spotlight search evernote doesn't work.  Evernote and their fan boys always blame everyone else ...  But good news eventually they fix it but the problem is they obviously have ZERO relationships nor keep up with beta changes where their product sit and thus always get caught with their pants down and product broken.


  2.  

     

     

    TRANSLATION: "Hey, we never promised that the service you contracted would actually work!" So, I guess WE'RE the idiots for having paid for it, right?

     

    Yup. But most software has that. Very few have specific uptime levels and guarantee of specific features. For that, you generally need to be a big corp negotiating a big contract, not some schlep paying $50 for some web service.

     

    It may be true that most software has that, but very few companies have a user base that tries to defend the product by pointing it out. Evernote is the only company I've ever encountered where "evangelists" and fanboys actually make the company look worse.

     

     

    I'm not defending the company. I just don't see where Evernote is violating their contract with you as has been claimed by multiple people in this thread.

     

    If you want to make stuff up and then claim you've been wronged, then please, by all means, do so. I know that is much more fun than reality.

     

    And if you and TampaKevin need to personally insult me to feel better about yourself, then, again, continue to do so. Happy to help your self esteem.

     

    If I've posted anything factually inaccurate, please point that out. But again, that isn't as much fun as making stuff up.

     

     

    Apparently ignorance is bliss.


  3.  

     

    TRANSLATION: "Hey, we never promised that the service you contracted would actually work!" So, I guess WE'RE the idiots for having paid for it, right?

     

    Yup. But most software has that. Very few have specific uptime levels and guarantee of specific features. For that, you generally need to be a big corp negotiating a big contract, not some schlep paying $50 for some web service.

     

    It may be true that most software has that, but very few companies have a user base that tries to defend the product by pointing it out. Evernote is the only company I've ever encountered where "evangelists" and fanboys actually make the company look worse.

     

    Totally agree. Evernote Fanboys will use the lowest common denominator like " Terms of service say we don't guarantee anything" to defend lousy builds.  Ed's grabbing to make up for lost love from his childhood. 


  4.  

     

     

     

    You know, I find it amusing.

     

    After all the hemming and hawing about this topic, and the strong endorsement that came for PowerBot to use in lieu of EN web clipper, guess what...

     

    Looks like PowerBot is having the SAME PROBLEM with clipping from gmail.

     

    Things that make you go "Hmmmmmmmm!"

     

    Whats a Powerbot and who cares.  I pay Evernote to provide the service promised at contract sign.  I find it amusing that some fanboys will try to spin anything. 

     

     

    You are paying Evernote for the Premium services. all of the other stuff, like Clipper, Penultimate, Food, Hello, Skitch, etc. are not part of that deal. And what contract did you sign? I pay over $300 a month for EN business and I didn't sign anything.

     

    Sorry DB ,  Let me clarify when I agreed to terms of payment for 6 licenses. Same difference but if that's all you got for defense than DB applies

     

     

    The TOS I agreed to has this clause in it.

     

     

     

    ( B) EVERNOTE DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (iii) ALL ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED.

     

    Did you sign a different one? And who is DB?

     

     

    Example of bad parenting creating dysfunctional adult.  


  5.  

     

    You know, I find it amusing.

     

    After all the hemming and hawing about this topic, and the strong endorsement that came for PowerBot to use in lieu of EN web clipper, guess what...

     

    Looks like PowerBot is having the SAME PROBLEM with clipping from gmail.

     

    Things that make you go "Hmmmmmmmm!"

     

    Whats a Powerbot and who cares.  I pay Evernote to provide the service promised at contract sign.  I find it amusing that some fanboys will try to spin anything. 

     

     

    You are paying Evernote for the Premium services. all of the other stuff, like Clipper, Penultimate, Food, Hello, Skitch, etc. are not part of that deal. And what contract did you sign? I pay over $300 a month for EN business and I didn't sign anything.

     

    Sorry DB ,  Let me clarify when I agreed to terms of payment for 6 licenses. Same difference but if that's all you got for defense than DB applies


  6. You know, I find it amusing.

     

    After all the hemming and hawing about this topic, and the strong endorsement that came for PowerBot to use in lieu of EN web clipper, guess what...

     

    Looks like PowerBot is having the SAME PROBLEM with clipping from gmail.

     

    Things that make you go "Hmmmmmmmm!"

     

    Whats a Powerbot and who cares.  I pay Evernote to provide the service promised at contract sign.  I find it amusing that some fanboys will try to spin anything. 


  7. The Gmail thing is just really weird: I suspect that there's something else going on besides technical issues. A change in how Gmail handles things shouldn't take this long to fix, unless Gmail is deliberately keeping Evernote in the dark and is no longer sharing its technical specs with the company. From my own experience with the company and after seeing how dismissively and arrogantly the company's representatives treats its paying customers, it's quite possible that someone from the company did something to piss off Google, and that's why they no longer have access to the tech info necessary to get clipping working again. That's the problem with a negative corporate culture: it can carry over in ways that you don't foresee, and have an impact beyond what you might have anticipated.

     

    Google has always going far and above to support our company licences and products. Google is not a petty company that is going to withhold something because someone made them mad .. That's small thinking and never observed that with Google.  Also sounds like you can not stand Google so why do you use the product.  Like me moving on from evernote you should do the same with Google .   OOOOF


  8.  

    It's just become to unreliable to trust for business.  If it's not one thing that's broke its another and the cycle repeats.  I'm transitioning away.

    You certianly need to do what you need to do, but you do recall that the Gmail clipper has only been available since June, so it isn't like this has been going on for years. They decided they didn't do a good job, so are starting from scratch.

     

    I am not defending its suckage, and I personally strongly dislike the current clipper, Gmail functionality or not. It is big, slow, intrusive, and bloated compared to the tight little clipper that it just replaced, but neither the old clipper nor the new one support Gmail right now. I know, I stuck with the old clipper until it broke 3 weeks ago.

     

    I am hoping in starting from scratch, they also fix the awful UI the new one has.

     

     

    Please re-read "if its not one thing its another" not just the clipper for example on a brand new high end android phone the camera scan mode stopped working.  Frankly they have unreliable products.  It's all good and great they are trying to fix but the track record ..  across the board for reliability is weak.  If you had a car that broke down this much you'd cut your losses, sell and move on. 

    • Like 1

  9.  

    For me, as someone who was hoping that Evernote could help me integrate my email and task list, not having a reliable clipper for Gmail is a non-starter. The only explanation for it to be broken for this long is that they aren't prioritizing it over other development initiatives. And if they don't think it is a big deal for it to be broken, then that tells me I shouldn't rely on it for my day-to-day business process. For me to use Evernote as my GTD platform, having a 99.9% reliable clipper for Gmail is an absolute requirement. This is the end of the 3rd business week for which the clipper has been non-functional. Who knows if they are even working on it?

     

    I believe they said they weren't going to fix it per se, but were working on an entirely new version of it so it wouldn't be as finicky with Gmail as the current implementation has been, so that takes a while.

     

    I am in the same boat you are in though, it is tough not having it. I use Gmail, EN and GTD as well.

     

     

    It's just become to unreliable to trust for business.  If it's not one thing that's broke its another and the cycle repeats.  I'm transitioning away.


  10.  

    I agree that the issues are ridiculous. Google products never have as many bugs for this long. I loved Evernote and I mistakenly invested so much into it. Does anyone know of the least painful way to import all Evernote info back to Google Drive? I'm just gonna stick with that for documents and keep for reminders. Google search is more powerful anyway and I am so tired of waiting for Evernote to constantly "fix" everything.

    Steps to exporting to google docs

     

    http://smallbusiness.chron.com/move-evernote-files-google-docs-46746.html

    • Like 1

  11. I agree that the issues are ridiculous. Google products never have as many bugs for this long. I loved Evernote and I mistakenly invested so much into it. Does anyone know of the least painful way to import all Evernote info back to Google Drive? I'm just gonna stick with that for documents and keep for reminders. Google search is more powerful anyway and I am so tired of waiting for Evernote to constantly "fix" everything.

    Steps to exporting to google docs


  12. Let me know as well.  I feel the same way . Our company moved processes into Evernote based on some features like "Clipping" but you never know when it goes down so we've lost faith in reinvesting in Evernote as a tool .  If there is a good way to move stuff from Evernote to drive I'm in as well.  

     

    As far as just a note tool with reminders which evernote still does well google "keep" does it as good and with a better lighter high performing android app.   

     

    Finally I expect now that google has its own version of note in Google Keep that it's not going assist evernote in allowing it to easily apply evernote's features to the google platform. 


  13. I'm just glad to know I'm not going crazy. It worked then it didn't. I thought I was going something.

     

    On a side note: sliced bread took years to catch on and only did so because plastic made it possible to store the bread without drying out. 

    Yup.  And Without these "Features" Working such as clipping or page shot in the Android app etc evernote really has nothing to offer over Google Keep for example which is what I am using now until things get fixed and liking the android app so much I might not go back other than keep one license as an archive.


  14. We are working on it. It's quite challenging, but we expect to have a new beta version soon.

    Glad to hear you are working on it.  Please consider the frustration from a business perspective.  When you introduce the product, the business says "let's use this as a work flow or process",  the business implements and suddenly the option goes away.  It means 2 months of data entry are now locked in Evernote and need to be put into a new solution.  Evernote entered the business world time to step up. . Good luck with the solution.

    • Like 2

  15. Paul says... You don't like something, guess what? YOU DON'T HAVE TO USE IT .. 

     

    Guess what. I removed it from my phone and keeping one license when our service runs out for as an archive but will not renew the other 4 licenses.   Nice job you cost your beloved Evernote 4 licenses thanks to your good advice.  I would not recommend you go into sales because when you tell the client " you don't have to use it if you don't like it...   They won't .    

     

    Cheers  Snarky 

     

    @TampaKevin,

     

    Well, I see the weekend did little to rectify your disposition.

     

    And you know what? Since the Android platform is owned by Google, I guess I could blame it not working on that platform on Google, if I so chose.

     

    You know what though? This is America! You don't like something, guess what? YOU DON'T HAVE TO USE IT. You can choose to use something else. You can pick a different software platform. Or, better yet, you can start your own software company and do it better, since you are apparently convinced that you can.

     

    Fan boy? Maybe. Am I a big advocate for Evernote? You bet. Do I talk about it every chance I get with someone who hasn't heard of it or used it before? You bet. Does that mean I blindly think that Evernote can do no wrong or that they never make mistakes? No, I don't.

     

    Am I ready to burn the Evernote elephant in effigy for every mistake that they make? No. Can I understand how frustrating it is when you come to rely on software and it stops working as expected? You bet! Am I frustrated about Evernote's web clipper's inability to clip my Google mail again? You bet! Am I ready to drive the proverbial bus over Evernote? No.

     

    So, unless you have something positive or helpful to add, I humbly and politely request that you stop filling this thread with your tirade on Evernote's product and business.


  16.  This is Evernote's forum not yours and it is designed to elicit positive and negative comments.. at least I would hope your beloved evernote would want the negative ones as well.  I suggest if you don't like me issuing statements about breakdowns in Evernote products then turn off notifications.  You may be a bigger fanboy but I am assuming since I have multiple licences for employees I am a much bigger paying customer.... and in the end can you guess who they care about more.  

     

    I humbling ask you stop making me nauseated with your passive aggressive bs comments.  


  17. @TampaKevin,

     

    I find your remarks snarky and otherwise biting. That's three (and counting) posts in this thread you've been cutting on other members. Did you need a hug? :D

     

    And for the record, the snapshots placed into Evernote /are/ searchable. In fact, every snapshot I've ever put into Evernote, whether it is by clipping a portion of my screen on my Windows or Mac OS X computer or the screenshot taken in a browser.

     

    Further, you assume that is something that Evernote has done with their clipper and not Google. Since the clipper wasn't upgraded or changed since it was working, you then must assume that the change introduced is beyond Evernote's ability to control, and they are having to adapt and adjust based on what another, independent company is doing.

     

    Oh yeah.  AND  "PAGE CAMERA" in android hasn't worked for a loooooooonnnnnng time.  I started evernote for receipts on the road and rolled out to my employees now now one can use it for this feature and evernote has done nothing to fix it.  So are you going to blame this one on Google too?

     

    If you don't believe me page camera issue  http://discussion.evernote.com/topic/37096-page-camera-just-not-working/page-2

     

    BOTTOM LINE. EVERNOTE is sloppy buggy across the board. 


  18. @TampaKevin,

     

    I find your remarks snarky and otherwise biting. That's three (and counting) posts in this thread you've been cutting on other members. Did you need a hug? :D

     

    And for the record, the snapshots placed into Evernote /are/ searchable. In fact, every snapshot I've ever put into Evernote, whether it is by clipping a portion of my screen on my Windows or Mac OS X computer or the screenshot taken in a browser.

     

    Further, you assume that is something that Evernote has done with their clipper and not Google. Since the clipper wasn't upgraded or changed since it was working, you then must assume that the change introduced is beyond Evernote's ability to control, and they are having to adapt and adjust based on what another, independent company is doing.

     

    I enjoy a hug as much as the next person but in this case I'm looking for a working product.  So are you the official excuse excuse excuse voice for evernote cause it doesn't cut it.  Everyone that gets in the Gmail game knows change goes with the territory.  My guess the delay may be Evernote can't decide if they want to continue playing.     

    • Like 1

  19.  

     

    Also, Gmail scripting is notoriously uncertain to work with. Any Remember the Milk user knows this as well with the Gmail integration fitfully starting and stopping. When you have a user base the size of Google's, you can pretty much do anything you want. Like arbitrarily change the way your UI interacts with other things. Then the 3rd party vendors are scrambling to react.

     

    But for those advocating for Gmail control laws, you can pry my Gmail account (and my Evernote account) away from my cold, dead hands :).

     

    I also can name many gmail add ons that work with only a 24 hr hiccup when Google makes a change.  Evernote apparently can't handle it.  They should be able to adapt quickly or drop the feature. As mother said if you can't stand the heat get the hell out of the way. 

     

    TampaKev,

     

    You're absolutely right. I don't recommend my business clients head to Evernote for Business specifically for these reasons (I run a KM and productivity consulting practice). Also, the vast majority of people are free users, and my philosophy on anything free is that you have no right to complain if it don't work. But I am a premium user, I pay for the service, and I do expect it to work properly. 

     

    Evernote must have hired Jody Ives as their new designer, because nearly all product rollouts have been UI and experience based, vs substantive performance improvements. This started with the Evernote 5 rollout for Mac that (nearly) killed my Secret Weapon workflow. The iPad version for IOS 7 is the same way. Both products look better, but have actually gotten harder to use. 

     

    When Apple rolled out IOS7, there was next to no real improvement beyond a basic quick access bar with some basic functions. Android had had that forever already. All they really did was change the icons and the way you scroll through screens and in the same vein all Evernote has really done is to overlay prettier interfaces and more buttons over their original product. Clipping from gmail was nice, but because the core number of steps it took me to do it was WAY longer than forwarding, it was actually a step backwards. The end result is that the core functionality of Evernote (save stuff quickly for later) and tagging (proper indexing) have both gotten harder. I'm all for improving the UI - nothing wrong with an improved visual experience. However, Evernote continues to do it at the expensive of their core functionality, and that often results in alienation of their hardcore userbase. I hope the next few iterations of their products focus on functionality vs image, because if not, for the first time in many moons, I very well may question my unwavering dedication to the product (although, to be fair, thats highly unlikely). 

     

    I agree .  Performance, bugs etc.  I am a lot less of fan than I once was and have been and will continue to look for alternatives. 

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