Jump to content

KeithF

Level 2
  • Posts

    23
  • Joined

  • Last visited

Posts posted by KeithF

  1. Just lost data again.  I have not had any issues until today when I added note content and then added several tasks.  Only a portion of the first task that I added made it into the note.  Everything after that - several more tasks and some additional note content was lost.

    I think this has been said before, but the dataloss seems to be highly coupled with adding/editing/moving tasks.

    I would suggest avoiding tasks in Evernote.  It might not be 100% guaranteed, but suspicious for sure.

    • Like 1
    • Sad 1
  2. 5 hours ago, loriewa said:

    Well I'm glad you haven't had any trouble... I was away from Evernote for the past couple of weeks but applied the update. Today when starting up the program  I am faced with a new and really crazy problem: when opening a notebook, Evernote goes through a very long loop of what I suppose is syncing. It shows the contents of the notebook for a couple of seconds then the circular spinning icon for a few seconds then the notebook then the circular spinner...and so forth for several minutes! Even when the notebook contains only three notes. And it is slower than ever in response. I am NOT impressed with the update (and hope that this is not indicative of the new ownership)...

    I see the same thing everytime I add something to a note that contains tasks.  

  3. Evernote support just responded to me that I should restore my note from the history.  If that doesn't work, then they will escalate the issue.

    The gives me the feeling they don't actually take this issue seriously unless there is data loss that we can't recover.  The fact that notes are losing their contents spontaneously seems like it has a large enough customer impact that they should root cause and fix the underlying issue.


    The fact that their restore from history feature works is not a valid reason for ignoring the initial issue.

     

    This is disappointing and doesn't instill confidence in Evernote.

  4. I am on 10.58.8-mac-ddl-public (4175), Editor: v172.19.3, Service: v1.69.5 and have also just lost the contents of a note.  In the past I have had trouble with notes not rendering correctly but have always been able to ignore it for a few days and the contents eventually reappeared.  Today was different.

    The note appeared to lose the entire contents and replaced it with three "Untitled task" entries.  While I was submitting my ticket, part of the note reappeared...but only part of it.  The restored contents were definitely rearranged and not located or formatted in the way it was originally.

    This is absolutely ridiculous behavior for a note taking app.  How can this even be a product when contents are disappearing and partially reappearing?

    I have also reported it to support with logs. 
     

×
×
  • Create New...