This is a user's board - not a support venue. Evernote staff post occasionally here, as time permits. If you wish to dialog directly with EN staff on this (or any) issue, please submit a support ticket. When there is a core product defect it shouldn't matter to a company what channel is used to provide the feedback - particularly if it is a public forum, they can be seen to be a proactive brand - which is the brush EverNote are painting in the tech media. Or they can choose to ignore valid feedback from customer's looking for more responsive reliable solutions. I still feel particularly wed to EN currently - but like the last 20 years has taught us, it doesn't take long for a new upstart company to demonstrate their credentials as more responsive to user needs and for everybody to switch over.