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Everything posted by BTonkin

  1. Yea premium user for years now and I get this: Hi there, My name is Brittany, and I manage the support team here at Evernote. I wanted to let you know we are currently experiencing a higher than normal volume of requests. The average wait time for a response is currently 10-12+ days. Please know we're doing our best to get back to you as soon as possible. Since new the evernote everything went to hell. Syncing issues on my mac and windows computers. And now I can't even export my note to get the hell away from evernote. Pissed off customer now, been a user since evernote started.
  2. Support was working on issue and they couldn't figure out the problem, (they said "It had us scratching our heads") but after I updated to Maverick yesterday on my iMac, evernote started working fine and the problem went away.
  3. Way over 48 hrs for me and still not fixed, oh no i'm not perturbed..........
  4. Wow some GM you are, but then again i see you post alot just so you can here feel important.
  5. You mean the ticket number I didn't have, thanks for all the doubt forum users........
  6. So a evernote employee says theres no ticket......see what i mean by lack of support. I have a ticket and replies already.
  7. LOL...Not even going to reply to that Burgersnfries....evernote support knows....i don't have to prove nothing to anyone here, sorry i even posted here. This is my last statement here. I posted here just to let people know that as a premium user and now for a few weeks a business (my business) user that the support i have gotten from evernote support, not here in this forum or other users is very poor. I have paid my yearly dues for evernote and my monthly dues for evernote business and i expect support. You can play on my words about emailing or whatever but evernote support has my ticket number, and all the chat logs. In my business customer support is everything and we bend over backwards for our customers, i just except the same from evernote but I'm not getting it. I'm not posting my ticket number here because i didn't ask anyone here for support or to help me with support, i was just letting people know the evernote support was poor. Thats my experience so far.
  8. This isn't evernote support so why would i post my ticket number here. I was just, never mind i see now that if you let people know about the lack of support from evernote, not evernote users, you get bashed on and excused of just making it up but evernote has my ticket number and thats who needs it. sorry to try and let people know the lack of support from evernote. I never said anything bad about evernote the program or its users, just support.
  9. Ok I was just letting people know that i service which i pay for is not supporting their product as advertised. I wasn't asking for support from users. Support should come from evernote. Not writing negative things, just facts from my experience.
  10. not asking for support from users, evernote should be giving the support. Isn't this a place to let people know the lack of support from evernote also? Or is this forum only for the positive things about evernote.
  11. Well be shocked. You dont need my ticket number, support has it and they know my problem. I just want everyone to know that the support i have received as a premium user and now business is piss poor.
  12. Evernote support sucks...I have used evernote for 2 years now and love it but I have now upgraded to Business and have had problems but no one can help. Tried of emailing support, chatting support, lack of telephone support really sucks, but hey they got my money. 100 year company.....not with this support
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