The flip side is that if you don't understand a tool as it exists, and try to do things that it's not built to do, then you're probably not going to be able to use it well. That's an entirely different issue than that of requesting that the tool be improved, which is entirely reasonable. I'd love it if Evernote had a better editing experience, but what it has fits into my usage zone, so it's fine for me 99% of the time. If I need something more functional, I'm easily capable of pulling out, say, MS Word,. I have been using Evernote now for a little over 4 years. I use it extensively on 4 p