Having been a paid customer for several years, I was surprised by the automated response I received to a ticket I submitted today. It read, in part "My name is Brittany, and I manage the support team here at Evernote. I wanted to let you know we are currently experiencing a higher than normal volume of requests. The average wait time for a response is currently 10-12+ days."
10 to 12+ DAYS ?
I think I will start long process of moving years worth of data to a new platform