A very welcome note from the EN team this morning with a voucher reflecting my meagre investment. So, for me, it's all good! Thanks
I had the same issue in the last 24 hours. I paid for Premium account on Itunes Aussie store via EN for Mac and after one hour account had not replicated status. Raised a ticket to enquire 'why not' but was in a hurry to board an aeroplane with my notes so I paid again via InApp purchase on EN for Ipad which worked immediately. Raised another ticket (now in the elite queue :-) ) with evidence of double payment and single subscription. I am no longer in a hurry but posting to share I have had the same problem. Mañana .....