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Showing content with the highest reputation on 01/28/2019 in all areas

  1. 2 points
    Enable note counts in Evernote > Preferences
  2. 1 point
    Feature Request: Add Outlining Capabilities to Evernote Evernote is great, but it's dying for the ability to create Notes that contain Outlines which are easily collapsed and expanded during creation and in use. One way to implement it would be a switchable editing mode, between standard formatting or outline mode. In outline mode, pressing the Enter key creates a new outline item, and pressing the Tab key changes the current item into a sub-item. Clicking on an item's action icon causes its sub-items to collapse out of, or expand into view. That's the way the Ecco Pro PIM did it, and something simple like that would be a good start for Evernote. The name Evernote implies a product that takes notes -and collapsible/expandable outlines are a huge part of note taking.
  3. 1 point
    Dear Evernote iOS development team, Please include nested tags / hierarchy into the iOS version! I finally made the move to become a premium user after discovering the the usefulness of tag nesting / hierarchy in organising notes on the Mac Evernote. Just about to port all my notes into evernote, then I realised the iOS version can't see the nested / heirarchy structure !! aagh and I've just paid for a whole year subscription ...bummer~ I understand there are tonnes of requests out there, but this seems to be a crucial notes organisation feature to be considered for inclusion? Please add this feature in line with the desktop apps please? My setup: Mac Evernote (on iMac) - for work at home iOS 8 Evernote (on iPad + keyboard) - for taking notes during work and conferences.
  4. 1 point
    Hi, Is there a way to quickly copy format (font in particular) in Evernote 4.x? If not, is this going to be added in the near future? I'd consider this basic functionality. Regards, Nefi M.
  5. 1 point
    Hi there, Fujitsu has updated drivers for certain scanners they manufacture, but they have not yet updated the drivers for the ScanSnap Evernote Edition Scanner. Fujitsu is the hardware manufacturer of this device and they have updated the drivers for each device after an OS update. We're in discussion with Fujitsu but do not have an estimate on when to expect these drivers to be available if you have already updated to macOS Mojave.
  6. 1 point
    Evernote tries to open PDFs in an app registered as PDF editor first, and viewer second. Word registers itself as editor.
  7. 1 point
    Oh great. Another of our default hotkeys has been hijacked by Microsoft... sigh. (Whoever registers the hotkey first gets it. Windows has an advantage there.) > did they bother research what windows built in shortcuts are? Yes. Yes, we did. And then MS released an new version of Windows and here we are.
  8. 1 point
    Confirmed; the templates feature does not preserve title, tags, attachments. My work-around is to have a collection of template notes and use the duplicate note function.
  9. 1 point
    This is something the Evernote staff have mentioned in a different discussion on full encryption, yes. Here's one comment from the former CTO, from 2008: Would need to dig to find anything more recent.
  10. 1 point
    It is the URL of the web site from a clipping or copy/.paste, Also, a table of contents note will have a useless reference there. The same URL appears in the information drop down in the note header area.
  11. 1 point
    The dates are preserved. What makes you think the dates aren't being backed up?
  12. 1 point
    That would be disappointing. I can use it in v. 6.16. You have to be sure that you grab the bullet or number, not the line of text itself.
  13. 1 point
    Fascinating - I will never be such a power user that I'd need it, but I had no idea 3rd party add-ons existed for EN. I am the only user of this laptop and I think I chose whatever the default install option was, which I'd assume is "everyone" but maybe I'm wrong, because my Database folder is C:\Users\[user name]\Evernote\Databases. I'm a little confused though because the size of my normal account Databases folder is 357MB, but the same folder in the Test account is only 164MB. But if the actual database is the file with the extension .exb within that folder, then those are a very similar size. As in school, I think the possibility of cooties would be a potential risk, yes. I think that for the purpose of the test, it would be safe to pull out your ethernet cable shortly after the initial sync starts, then see if the issue exists while creating a new note, mousing around the Note List, anything that would normally create a freeze. Although I have already tried uninstalling/reinstalling, I suspect that the uninstall didn't purge/delete my database, because all my notes came up real quick on the first run. Although @gustavgi's suggestion to Optimize Database didn't yield any improvement, I'm tempted to try another uninstall, and this time make sure the database folder has been removed. I'll give this a go tomorrow, as it's getting late here in Australia now... And when I do that, I think I will try installing an older version, I have so will initially try that one. The other thing I'll try is disabling everything in Task Manager's Start-up tab, it would make sense to try that first actually.
  14. 1 point
    More on this - A quick update on the separate account idea: I wanted to use Filterize to manipulate notes in my Premium account and a notebook shared in to that account. Unfortunately Filterize isn't able to manipulate notes from a shared account. The guys there say I'd need two subscriptions to Filterize and duplicated 'recipes' to handle notes. The fudge factor just went off the scale, so I'm back to square one. Interesting idea to try another Windows profile - I'll give this a shot over the next few days. Real Life requires some attention though, so it may take a little while. Does occur to me that when installing software I usually take the 'this user only' option for security and kids access reasons, so a new profile might be a tad limiting... The download issue can be overcome by copying the Databases folder to an external drive and then installing Evernote, using the copied Databases folder in place of the original empty install version. Don't know whether that could be counter-productive - bringing some old account 'cooties' with it (new Evernote technical term ๐Ÿ˜).
  15. 1 point
  16. 1 point
    It is disheartening to see how LONG this has been an issue for so many users of Evernote. EN is a great product with many advantages over OneNote, and I have been a huge fan for years. I'm probably not ready to even THINK about converting hundreds (thousands?) or notes to another platform - YET. But this seems like a very basic feature to this old former Silicon Valley software product manager - especially because it has caused so much inconvenience for so many people. To be clear, here's my summary of the issue as it still stands here in January 2019: Notes that are entered from scratch in EN have no spacing issues (but little in the way of explicit spacing OPTIONS either). Notes that are copied and pasted from word processing software - principally, Microsoft Word - end up with additional line spacing that cannot be adjusted or removed. Notes that are captured from the Internet or Outlook using the corresponding add-ins often have additional space at the top of the note and/or additional line spacing - neither of which can be adjusted or removed. For all of the above issues, the "Simplify Formatting" option does nothing to address them, and the "Remove Formatting" removes EVERYTHING - throwing out the metaphorical "baby with the bath water". Guys and gals at EN - this ain't rocket science. Here is how you can approach this LONG standing situation: The MINIMUM you should do (MVP) is to make it so that the "Simplify Formatting" option removes ALL spacing. That would allow a motivated user to go through and add spacing to a note "manually" where desired. This isn't ideal, but it's better than the current option - NOTHING. There should never just be a bunch of pointless whitespace at the top of a note. I challenge you to come up with a use case for EN where this would be intended and desirable. This Simplify Formatting enhancement should, at a minimum, remove any extraneous top-space if you think you have a good reason not to just remove it ALWAYS automatically. The better option is to allow for setting line and paragraph spacing globally for a note so the formatting of a new note could be enhanced and an imported note's formatting overridden. The best option would be Word-style spacing control throughout a note, where you could change line and paragraph spacing as desired throughout a note. This doesn't seem to much to ask to help out those of us who have PAID for Evernote for so very long. Thank you.
  17. 1 point
    Only thing that has worked for me and my 30.000+ notes, when Evernote has started lagging in the past, is using Optimize Database under the Help menu if you press Help while holding the Ctrl-key.
  18. 1 point
    Thanks, worked like a charm!
  19. 1 point
    You can switch between Light and Dark theme by using the dropdown menu in Tools / Options / General / User Interface / Left panel theme.
  20. 1 point
    Hmmn. Since I raised the question of a second account just let me update it here - my idea was to run it as a 'to-do' center to build up a library of work in process that I could archive back to the main account on completion of each task for longer term reference. Over time this would make the Basic account my 'action center' and the current Premium account my long-term storage. Using four Eisenhower-derived personal categories I'd tag each note NOW / Soon / sometime / whenever (you have to imagine a Gallic shrug on that last one) and share the notebook with my main account. I'd use Filterize in the main account to update a dashboard with items (forinstance) with a reminder date of today OR with a tag of NOW - and I could share my dashboard(s) back to the 2nd account so they could be accessed whichever one was in use. (There would be rather more categories, but that'll do for an illustration.) However. Now I get it to the state where I can share the notebook to my main account, I find that my carefully-tagged notes came across nicely, but not -apparently- access to those shared tags. (Yes I checked the share had edit permissions and have gone back to edit the notes a bit to sync changes...) Don't know whether this is Evernote's answer to complaints about seeing shared-in tags on individual accounts, or just a sync delay. Things, as I said, are ongoing. I'll continue trying options and if I can get this to work, I'll boast - er, post - about it in another thread... The moral here though is - running two accounts is not necessarily going to be a viable long term option. I'm currently conscious of breaking my own basic rule #1 - don't get distracted setting up work systems and forget actually doing the work! After my headache goes away I might try something more constructive. ๐Ÿค•
  21. 1 point
    Don't know what else to say, other than maybe somehow special twinkle dust got sprinkled on my PC. Only other things I do, as stated before, are tune off any extraneous processes (for me). Things like MS's sort indexer and the like. Sync is set to 5 minutes, Automatically save edited notes is set to 5 minutes, and no context. Two monitor set up with EN full screen on the right monitor, side list view with the left panel closed. Can't think of anything else. Hopefully I won't hit the 45k issue that @gazumped references, but that's about a year off at the current pace of adding notes. Sitting at 40,701 as I type. Hope you find something.
  22. 1 point
    Hi again Don't think so - except in so far as Premium Windows users are likely to build up a greater number of notes / larger database size more quickly and (maybe) therefore run into this issue sooner and with more gusto. My Basic account foray (which is ongoing) was to compare the performance of a more-or-less 'empty' account, with a huge one. -It was a suggestion by the then Evernote tech staff to one of our earlier Guru members some while back that she should start a second account after her first got very large and started freezing. @EdH has also waxed lyrical about the deficiencies of Evernote's Windows database design. You'll notice that Mac users don't seem to have the same issues, and on a Mac the "database" is actually a folder of separate note files rather than one humongous repository. Again the sync on demand option is not about sync issues, but about database size. If my 20-odd GB database shrinks to 100MB or less, I'm assuming there's correspondingly less data to shuffle around on my hard drive, therefore less disk access. -And like @CalS I went for ages without any noticeable freezing issues - I was cautious about approaching 40,000 notes because that's where our old colleague had problems some years ago: but when I passed that I didn't immediately hit a wall. I'm now up to 45,164 notes though and things are getting more annoying... ๐Ÿ˜•
  23. 1 point
    Personally, I'd take the easy way out and put the text into Word, use "convert text to table" and copy/ paste the result into Evernote - or just keep the Word doc as an attachment, because all things being equal, Evernote is er.. not noted.. for its ability to handle large tables. Expect weird column widths and odd formatting problems if you continue with that. The Word (or any other WP) attachment will be editable on any device with that installed software, and can be saved back into the note. Excel would also work. In the same way that I use Lightroom, rather than Evernote for editing pictures (it's a tad better at it!) I'd use Word or Excel (or your WP/ spreadsheet of choice) for larger documents.
  24. 1 point
    Is there any roadmap from Evernote for an update of the ix500 Event Edition for Mac OS X Mojave? Fuji has released the update in December, it shouldn't be too difficult to make an Evernote version out of it.
  25. 1 point
    The so-called user @seranrakan1995 may be a bot. At any rate, it mainly seems to (a) quote an earlier post, but with underlining and links to various Websites embedded in the quote; then (b) make an apparent reply, often copied from another earlier post. It's cleverly done, but I'm 99% sure it's fake. At any rate, I wouldn't click on those links if you paid me. I've reported the posts.
  26. 1 point
    I agree. But Evernote did downsize during O'Neill's tenure. And an internal email leaked to the media revealed it was because the company hadn't met certain financial targets. So it's not as though everything was unicorns and rainbows at Evernote. Because I can't read minds and am not privy to internal discussions within the Evernote organization, all I have to go on is what Evernote executives and employees say publicly. And the only things I recall O'Neill really saying publicly were about the company's finances, and a push to move Evernote into the machine learning space. There was never any talk about fixing the fundamental flaws with the service that have been frustrating even some of the most ardent and enthusiastic Evernote supporters. Therefore I had no reason to believe that quality and stability were a focus. That's why I had to give serious thought to leaving the service. If the company couldn't put out a Windows client where the cursor stayed put where it was supposed to, and the top executive wasn't publicly acknowledging that there were fundamental problems like this, I didn't feel like what I was paying for an Evernote subscription was well-spent. But Small very specifically acknowledges these problems. He's outlined a plan to address them. I won't be satisfied unless he gets results... but at least now I have reason to believe things might get better. And if they do... I'll have reason to get excited about the future of Evernote, whether that's machine learning or some other innovation I can't predict at this point. Because if the foundations of Evernote are solid, I'll have reason to feel confident that whatever new capabilities are eventually unveiled will be solid as well.
  27. 1 point
    I am quite chocked by the tone in @DTLow's replies; moreover when his profile claims "Super guru". I am totally with @Hallpower on the fact that Evernote has co-responsability when branding and selling a product such as the Fuji ScanSnap Evernote Edition.
  28. 1 point
    Thanks for your input, I contacted Fujitsu just after I first posted my issue in the forum, and well as of for now my only option is to use the USB cable and wait for the update, which hopefully will be available before there is a new Mac OS update ๐Ÿคฃ. It Is just a bit frustrating that an update is available for the other scanners in their lineup, and not for the Evernote Edition.
  29. 1 point
    I didn't realize this idea had been hanging around for so long. It seems the EN developers have never actually worked real jobs. For most of us, sorting info is not a nice-to-have, it's a must-have. And i agree with a comment above: Adding new products needs to be a lower priority to improving current products. I pay for EN (gladly), but some features are essential, and missing. Please add sorting of lists within notes. Their must be a snippet available online. Thanks.
  30. 1 point
    Ah. Disappointed yet again. You can do this in Notes on the iPad. I guess I'll have to some copy the table from Evernote to Notes and use it there. I seem to find myself going more and more to Notes lately... Sigh.
  31. 1 point
    Selective sync has been a major request for at least 5 years. Particularly by MacBook users with limited disk space. Like many other request, this has been ignored by Evernote ... so let me explain how this will play out. Step 1: After a lot of frustration, a premium customer is going to start putting their files onto Google drive and then linking it into an Evernote. Step 2: To conserve disk space on Google Drive, they will start converting these files to Google Doc files (which does not count against the 15 GB quota) Step 3: These users will begin to realise that they can just as easily search for files in Google Drive as they can with Evernote ... except for free Step 4: After doing this for a year, the client spends more and more time in Google Drive, using GDocs and Keep Step 5: By the time the client is due to pay their next premium subscription, they start wondering if they still need Evernote, if they're doing most of their stuff in Google Drive anyway. The ones that rant and complain on the forums ... they're not going anywhere ... they're emotionally invested in the product ... that's why they complain. It's the other 90% who *don't* complain ... these are the people who will simply add 2+2 and move on, because it makes sense. This is not a feature request, it's a business strategy forecast.
  32. 1 point
    ๅ…จใๅŒใ˜็Šถๆณใง้žๅธธใซๅ›ฐใฃใฆใŠใ‚Šใพใ™ใ€‚ Mac OS X El Capitan 10.11.6 Evernote 6.13.2 (Basic Plan) Web็‰ˆ, iOS็‰ˆใงใฏ100ไปถใƒ’ใƒƒใƒˆใ™ใ‚‹ใฎใŒใ€Mac็‰ˆใง0ไปถใซใชใ‚Šใพใ™ใ€‚ ใ‚ขใƒณใ‚คใƒณใ‚นใƒˆใƒผใƒซๅพŒใซๅ†ๅบฆใ‚คใƒณใ‚นใƒˆใƒผใƒซใ‹ใ‘ใพใ—ใŸใŒใ€่งฃๆฑบใ—ใพใ›ใ‚“ใงใ—ใŸใ€‚
  33. 1 point
    Mac OS X El Capitan 10.11.6 Evernote 6.13.2 (Basic Plan)ใ‚’ใƒกใ‚คใƒณใซไฝฟใฃใฆใ„ใพใ™ใ€‚ ใ„ใคใ‚‚Evernoteใงๅฟ…่ฆใช่จ˜ไบ‹ใ‚„ใƒกใƒขใ‚’ๅ–ใ‚‹ใ‚ˆใ†ใซใ—ใฆใŠใ‚Šใ€ๅฟ…่ฆใชใƒกใƒขใ‚’ๆŽขใ—ๅ‡บใ™ใฎใซใ‚ญใƒผใƒฏใƒผใƒ‰ๆคœ็ดขใ‚’ไฝฟใ†ใฎใงใ™ใŒใ€ๆœ€่ฟ‘ใฎใ‚ขใƒƒใƒ—ใƒ‡ใƒผใƒˆใงๆคœ็ดขใฎใƒ’ใƒƒใƒˆ็Ž‡ใŒ่ฝใกใฆๆŽขใ›ใชใ„ใ“ใจใŒๅคšใใชใ‚Šใพใ—ใŸใ€‚iOS็‰ˆใจใฎ2ใƒฉใ‚คใ‚ปใƒณใ‚นใงๅˆฉ็”จใ—ใฆใŠใ‚Šใ€ๅŒใ˜ใ‚ญใƒผใƒฏใƒผใƒ‰ใงiOS็‰ˆ (iOS 11.2.2)ใง่กจ็คบใงใใ‚‹ใƒŽใƒผใƒˆใฎไปถๆ•ฐใŒ3ไปถ่ฆ‹ใคใ‹ใ‚‹ใฎใงใ™ใŒใ€Macใƒ‡ใ‚นใ‚ฏใƒˆใƒƒใƒ—็‰ˆใฏ0ไปถใจใชใฃใฆใ—ใพใ—ใพใ™ใ€‚ Web็‰ˆใ‚‚ๅ•้กŒใชใๆคœ็ดขใงใใฆใ„ใ‚‹ใฎใงใ€ใƒŽใƒผใƒˆใƒ–ใƒƒใ‚ฏใฎๆง‹ๆˆใ‚„ๅฎน้‡ใฎๅ•้กŒใงใฏใชใ•ใใ†ใชใฎใงใ™ใŒใ€ๅŒใ˜ใ‚ˆใ†ใชๅ•้กŒใซ็›ด้ขใ•ใ‚Œใฆใ„ใ‚‹ๆ–นใฏใ„ใ‚‰ใฃใ—ใ‚ƒใ„ใพใ›ใ‚“ใงใ—ใ‚‡ใ†ใ‹๏ผŸ
  34. 1 point
    Any way to turn this off ? It is really useless. When you view the note - you have the title, space, then the first line of the note (which matches the title). Who wants to see this twice ? I often change the first line - because it is a duplicate of the title - then the title changes - very frustrating.
  35. 1 point
    Just to pile on here... I despise this feature. I cannot tell you how many times I've opened a note, typed a title, then started in the note, and then magically, Evernote removes my title and replaces it with as much of the first line of my note text as it could cram in there. The title and first line should NEVER EVER be the same unless the user explicitly does it on purpose. I'd prefer Evernote rip out 100% of the code and logic that does this. The only thing that I can see being useful is if the user does not put in a title, it shows the first line of text in list view only as the title, but it is a visual thing only. In fact, other than user-enabled metadata, like location, time, etc., Evernote should never presume to be so smart as to edit my title, body, tags, or notebook. Ever. E. V. E. R.
  36. 1 point
    How to Completely Remove and Reinstall EN Mac Rev 7.2.1: 2018-04-09 16:59 GMT-0500 This question seems to come up a lot recently, and since I could not find a good, official document on it, I put together this set of instructions about a month ago. I thought I'd publish it here where it is easy for all to see and reference. If you find any errors, omissions, or have any concerns about this process, please post below. If urgent, feel free to PM me. Procedure for Full Removal/Reinstall Do a full sync, UNLESS you do not want the EN Cloud Notes to update your local Mac version. Export to ENEX files* any Local NBs and unsyncโ€™d Notes that you may have Backup (Optional) and Completely Uninstall EN Mac App and data (click this link to see details) Download the version of EN Mac you want to install Re-download even if you previously have downloaded it For the latest version, from the Evernote.com web site Ver 6.11.1 Build 455059 (recommended) Ver 6.9.2 Build 454158 (download from FileHippo.com; you may need to refresh the page several times) Install the EN Mac version you downloaded Allow it to sync (download in this case) all of your Notes from the EN Cloud. Import the ENEX files, if any, (from Step #2) into this new install * When you export Notes to ENEX, it will break all links to these notes, and the following metadata is lost: Notebook, Stack, Tag hierarchy. โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“ Switch to Direct Download Version (Revised Fri, Dec 12, 2014) IF you just want to switch from the Mac App Store version to the Direct Download version, in most cases it is just a simple as downloading/installing the Direct Download version, and the Evernote installer will do the switch/conversion for you. If you are having problems with the AppStore version, this is highly recommended. For more info see these posts by Evernote employees Automatic Conversion from AppStore to DirectDL, Jackolicious, May 13, 2013 Switching from AppStore to DirectDL, SoftwareMarcus, Dec 12, 2014 NOTE: Switching back to AppStore is complicated IF you have Local Notebooks. โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“โ€“ I have been unable to find any official Evernote documentation that provides the full, complete instructions for this, including dealing with Local NBs. REFERENCES: How do I uninstall and reinstall Evernote?, EN KB Troubleshooting Evernote installation, EN KB Evernote is crashing - what do I do?, EN KB I reset my password but don't see any notes in my account, EN KB Export, archive, and import Evernote notes, EN KB How to Change from the Appstore to the Direct Download Version of Evernote, Chris Mayo Uninstalling Applications in Mac OS X, MacRumors Guides Switch from Mac App Store to Direct Download Version, post by EN Employee Jackolicious Process for Switching to DirectDL, & Location of Remnant Files, SoftwareMarcus, Dec 12, 2014 _______________________________________________________________ Revisions: Rev 1: Added link to Ver 5.7.2 Rev 2: Added Ref #6. Rev 3: Added Ref #7, and links for release notices. Rev4: Added Switch to Direct D/L Procedure. Rev 5: Added links to Switch to DirectDL section. Rev 6: Added links for Ver 6.0.11 Rev 7: Added links for Ver 6.0.13 Rev 7.1: Changed Ver 6.0.13 D/L link to CNET to get the DMG version. Rev 7.2: Add link for Ver 6.9.2, and remove old links.
  37. 1 point
    This demonstrates the "lameness" of the design. Sometimes I see the "repeated title line" (first line in note) - and I'll type over it (because the "title" is above). Then I'll accidently click near top and the typed over line erases the "official original title". Just makes no sense.... Oh well - thanks for everyone's input !
  38. 1 point
    As a work around I use an online LaTeX editor to create snippets, which you can copy paste directly into Evernote. It works for me in the web interface and in the Windows client. Make sure to output PNG images with a transparent (or white) background, otherwise the image's background may appear to be black once pasted. But for me it works to get scientific notes in Evernote without too much hassle.
  39. 0 points
    @Jay-Bob (CC @DTLow), I just received the response from Fujitsu support: Fรผr den Support des ix500 Evernote Edition ist Evernote zustรคndig, wir kรถnnen fรผr diesen Scanner keinen Support anbieten. Ich bitte um Ihr Verstรคndnis. Translation: "Evernote is responsible for ix500 Evernote Edition support. We cannot offer any support. I thank you for your understanding." This is really shaping up nicely... Now what? @EverNote please let me know if you'd like me to forward the original support response.
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