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  2. Thanks very much for the response. Can you help me understand how to Hide completed tasks, like you mentioned? That’s what I’d like to do but haven’t been able to figure it out.
  3. Are you sure you made no typo entering the user name ? As you said, 2 accounts using the same address are (from what we know) not possible. Don‘t copy the email - type it, and check.
  4. Hello I got logged out of my evernote account today and as I was trying to log back in I accidentally clicked on Create account in stead of Log in. I used the same user name (email address) and password as my real account, and then Evernote created a new account with those. This should not be possible it didn't even ask me to confirm email, it just created a new account for me and when I logged in none of my old notes were there. I really need to get my old notes back. Please help me, because I am really panicking right now. I would like to be able to recommend Evernote instead of telling people it doesn't work. Please I have very important stuff there.
  5. The handling has been "Tickets are answered, feedback is read, but not answered". I see no indication that this policy has been changed in general. That support is overwhelmed is sadly an ongoing situation since last summer. So let's hope they draw the max from feedback.
  6. Latest response to feedback is: "In order to maximize our team's impact and ensure we can properly assist as many Evernote customers as we can, we're not able to follow up on every individual bug report"
  7. I don't know about any public policy about feedback (does anybody really have a "Here is our Public Policy About User Feedback"?), but I think they do take feedback from users. The product lead, Federico, has been actively commenting at various times on this forum. His last post: And I'd be surprised if he (and they) didn't read a whole bunch more and just not comment. He's also really active on X and engages with users there: https://twitter.com/fedesimio (See also the official Evernote X account: https://twitter.com/evernote) With millions of users though, I wouldn't expect any personalized response anywhere.
  8. Are you in dark mode ? If so, please check if the Windows contrast option is checked
  9. I genuily don't know what the italian company policy is about feedback from its users. Does someone know ? did they make any public statement ?
  10. Today
  11. Pete, No worries! There were a lot of similar posts in 2020 when 10 was released, but I had hoped that in four years Evernote or someone else would have found a solution. It seems to me the type of thing that an intern could solve in 1/2 hour, but clearly it was not a priority in the middle of the mutiny. I guess I will just train my staff on how to fix them, and we will fix them as we encounter them. Then I won't have to assign one of my interns to spend a couple of tedious days doing nothing else!
  12. Sorry to hear that. I was half expecting that you would have a slightly older version of the desktop app which had a problem just as you described. I'm a Windows user and can only say that I don't have the issue described on v10.82.2 If I was affected I think I would uninstall the application using the AppCleaner program for MacOS. This will give a thorough deep clean of your Evernote installation. Then download the program from evernote.com/download and reinstall. Avoid the Mac Store version which has regular challenges. Once reinstalled it will take awhile to rebuild your local data from the Evernote servers. In the meantime you will still be able to access notes - they will simply load from the Cloud instead of the local version. See if that resolves this issue for you.
  13. On Windows {Windows key}+shift+F brings up the whole application with the search bar opened. If you don't want to use search pressing esc removes it.
  14. Should I start a new topic for this? Yesterday on my Android v14 phone, Evernote signed me out for no apparent reason and now refuses to move beyond the first sign-in screen. I have used both my username and my email address, and when I click the Continue button, nothing happens. I rebooted the phone but that didn't change anything (as I expected). BTW, I have never logged out of Evernote on my phone since I bought the phone about 2 yrs ago. I've rebooted the phone many times, of course, and Evernote has always stayed logged in. It would appear that uninstalling/reinstalling is the only next thing to try, but I'm not hopeful about that either. I am still logged in on my Win 10 laptop. I also just verified that the web portal is working on the laptop via the Chrome browser. I did lose access a few days ago on my Android 6 or 7 tablet, but I expected that because of the v10 forced update.
  15. As I have already pointed out this is an option and therefore does not distingush between checklists and checkboxes
  16. Yes, the limit was lowered to Android 9 about a year ago. Good for owners of older devices. But Android 6 is too old, sorry. Check if you can upgrade to at least Android 9. Else you can try to use the web client - the browser on the tablet must be set to "Desktop Mode" to allow for it.
  17. Hello I got logged out of my evernote account today and as I was trying to log back in I accidentally clicked on Create account in stead of Log in. I used the same user name (email address) and password as my real account, and then Evernote created a new account with those. This should not be possiblez it didn't even ask me to confirmy email, it just created a new account for me and when I logged in none of my old notes were there. I really need to get my old notes back. Please help me, this is unacceptable. I would like to be able to recommend Evernote in stead of telling others it doesn't work. Please I have very important stuff there.
  18. @KoZz @KCour2006 Legacy only supports checkboxes (displayed as ✅ in Legacy 😉) EN10 uses two different modes for checkboxes: ✅ (Checklist) in front of the lines default, inserted by CTRL-SHIFT-C anywhere in the text or by typing "[]" or "[x]" (without the surrounding quotes) at the beginning of a line When marked, the text becomes strikethrough. ❎ (Checkbox) anywhere in the text inserted by the round icon with "+" in the upper left corner of a note or by typing "[]" or "[x]" (without the surrounding quotes) ... not at the beginning of a line When marked, it does NOT become strikethrough.
  19. for me the best interface and similar to evernote is for UPNOTE, but I can't choose different types of typography like san serif, serif or script, can anyone advise me an app where I can?
  20. I am on EN 10.81.4 Mac Sonoma 14.2.1 When I save a new note, it does not display in my Recently Captured widget. I have to search for it to see it. I would often enter a new note from SnagIt or my phone, then add tags once it was in EN desktop. This is now cumbersome. Suggestions to get it to work the old way? Thank you. Happy Easter!
  21. Sorry, we're mostly other users here - you need Evernote Support
  22. All legacy versions were retired by Evernote last Tuesday. The current version (it's the only one) is 10 which only works on Android 10 or higher (maybe it works on Android 9 too but I'm not sure). Update your tablet's Android version or buy a new one. Finally, you can also try accessing the web version of Evernote through your tablet's browser.
  23. Yes, Thanks! Evernote Android is now finally working for me again! I couldn't select a default notebook from within the android app (there were no notebooks displayed in the dialogue to select from). But after changing default notebook and changing it back on the web client (or it may have been the desktop app), it becomes available in the android app. I can now share screenclips, photos, web pages etc to evernote and create notes from these, as well as in the app - just like i used to ages ago.
  24. Thanks @agsteele I am using Mac OS version of Evernote 10.82.2 on Mac Sonoma 14.4.1
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