EN on PC thinks upload limit reached

[huricane 0]

I am running windows 10. just upgraded to plus, and EN shows upgrade limit reached. when i login to my account it shows %100 available.

I am slowly working with email support to try and resolve this, but any help is appreciated.

I have: logged out and back in. reset the computer. even uninstalled and reinstalled EN at the instruction of support. nothing has changed

Thanks in advance!

[gazumped 11,652]

Hi.  Support seem to be giving you the advice that we'd come up with - have they suggested checking your Account Summary page to verify you are shown as Plus,  and going on to your notes to check for a Trash Folder?  Delete anything in the Trash folder online,  and on your desktop.