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EN on PC thinks upload limit reached

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I am running windows 10. just upgraded to plus, and EN shows upgrade limit reached. when i login to my account it shows %100 available.

I am slowly working with email support to try and resolve this, but any help is appreciated.

I have: logged out and back in. reset the computer. even uninstalled and reinstalled EN at the instruction of support. nothing has changed

Thanks in advance!

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