WatchinIt 0 Posted September 12, 2016 Share Posted September 12, 2016 All my local notebooks are on the Evernote website. I need this fixed ASAP. Where do they hide the support ticket request? Link to comment
Level 5* DTLow 5,680 Posted September 12, 2016 Level 5* Share Posted September 12, 2016 Not sure why you think they are local notebooks. My solution would be to create new local notebooks and move the notes. For contacting support, I use Contact Evernote Support Link to comment
Level 5* CalS 5,013 Posted September 12, 2016 Level 5* Share Posted September 12, 2016 On your PC you have synced and local notebooks. If you don't designate the notebook as Local (File - New Local Notebook) it will be synced. Per @DTLow, create local notebooks and move the notes and then they won't be on EN's servers anymore. You have to backup your local notebooks yourself. Link to comment
Evernote Staff* Austin G 527 Posted September 13, 2016 Evernote Staff* Share Posted September 13, 2016 12 hours ago, WatchinIt said: All my local notebooks are on the Evernote website. Local notebooks can only be created from the file menu by selecting File>New Local Notebook (previously File>New>New Local Notebook). You can right-click the notebook and select "properties" to confirm the notebook type. 12 hours ago, WatchinIt said: Where do they hide the support ticket request? You can always contact support using https://www.evernote.com/SupportLogin.action. Link to comment
WatchinIt 0 Posted September 14, 2016 Author Share Posted September 14, 2016 Yes, I have made all my notebooks local at their formation by using File>New>New Local Notebook There was a previous thread where someone had this issue: discussion.evernote.com/topic/38259-archived-local-notebook-uploaded-and-synced/ It was taken seriously by Evernote Support via a support ticket. Many apologies were made and it was taken care of. I need the same thing. Apparently you can't get support using the free version so I will be deleting my account and moving everything to OneNote. Too bad, because otherwise I like Evernote better. Link to comment
Evernote Staff* Austin G 527 Posted September 14, 2016 Evernote Staff* Share Posted September 14, 2016 @WatchinIt Thanks for the update. I'm happy to look into this further. I just converted your post into a ticket. You'll receive a confirmation email in a few moments. Please reply back with a screenshot of the notebook type displayed as "local" from the Desktop app, and this same notebook listed on Evernote Web: https://www.evernote.com/Home.action so that I can report this to the team for further review. Additionally, please follow the steps below to attach all of your recent logs. 1. Select the Win + R keys to open the Run Command Window 2. Copy each of the following lines separately into the search field (one or both may work), then hit enter: * %localappdata%\evernote\evernote\logs * %userprofile%\evernote\logs 3. Attach all the log files to your reply Link to comment
WatchinIt 0 Posted September 22, 2016 Author Share Posted September 22, 2016 Hi Austin, My apologies. I had mistakenly not selected local when I created some of my notebooks. I have now made them all local and they are no longer on the web. Thanks for your offer of help Link to comment
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