Tags in Non-existent shared noteboooks

[MC Brown 0]

Hi, 

I'm posting this in Mac since that's what I use, although to be honest, I suspect the problem exists everywhere. 

Let me describe the sequence of events: 

1) I have my personal Evernote installation

2) I used one for my work

3) I shared a folder on my personal version so that I could occasionally exchange notes between the two

4) I shutdown the Work Evernote installation

5) I've unshared all the notebooks I shared (since for some deleting the account doesn't do that)

Now I have a bunch of tags, all of them with a 'zero' use count. If I try to delete the tag I get the error message 'Can't delete 'white papers'. This tag is in a shared notebook.' The subtext says 'Would you like to remove 'white papers' from all notes?'

The simple fact is that isn't in a shared notebook, since I no longer have one. More to the point, it's not attached to any notes, because there aren't any, and the count wouldn't be zero if that was the case. 

If I then select 'Remove Tag From Notes', Evernote does nothing. The tag remains, tag count remains zero and nothing is fixed.

How I do fix this? Auto completion now shows a bunch of tags I no longer use, and no longer have a use for, which I am unable to delete. 

MC

[gazumped 11,664]

Hi.  First fix is to log out of your account (File and Exit) and restart your device.  That might reset the tags.  If not,  try holding Option (or Control in Windows) and click on Help.  You'll get an admin Help menu which includes an option to delete unused tags.

[MC Brown 0]

Holding down option provides no such additional entry in the Help menu - all I get is options to rebuild the indexes. 

Logging out/restarting and logging in does nothing - not that I expected them to

 

[gazumped 11,664]

Signing out and logging back in forces the app to check sync is up to date and clears out temporary caches (the restart is to make sure they're gone) so sometimes it does make a difference.  And apologies I misspoke - it's Command-click for the expanded help menu.

[MC Brown 0]

Option is the only one that shows any additional items in any menu, but 'Delete Unused Tags' is not one of the provided options. 

Even manually deleting the caches, or even the entire Evernote library and re-downloading does not clear the tags. 

However, I have discovered that deleting them in the web interface works. 

 

[gazumped 11,664]

Well my gracious. (I'm avoiding any offence to the forum AI..).  I managed to get that very wrong...  just to prove I'm not hallucinating,  the Windows menu is below - didn't realise the the options were so different.  Glad you found a way around it anyway. 

 

[DTLow 5,736]

7 hours ago, gazumped said:

Well my gracious. (I'm avoiding any offence to the forum AI..).  I managed to get that very wrong...  just to prove I'm not hallucinating,  the Windows menu is below - didn't realise the the options were so different.  Glad you found a way around it anyway. 

For comparison, here's the troubleshooting items on the Mac compared to your Windows screenshot.
There's probably more to be said, but I don't want to rub it in 

Mac                          Windows 

[gazumped 11,664]

Thanks!  (useful for future reference!)  ..And that's all you get when you click Option/Help?  Didn't realise Windows users were so blessed....