Jump to content

unable to open word doc attachments


Recommended Posts

I'm new to EN. I'm able to attach word docs, but I can't open them on desktop or web but I can open them on my iphone. I receive the following message on the web application and no action/message on the desktop:

"This action is only valid for products currently installed."

Am I missing some support platform?

I'm able to attach and read PDF files on my desktop but not the web.

Link to post
  • Evernote Employee

@amy2570Based on that error it looks like this is due to a corrupted shortcut to the Office program you are attempting to open (assuming it's Word since it's a Word doc). Can you please try the steps in this help article? Let me know if this doesn't resolve the issue. I've also responded to the support ticket you've opened.

Link to post

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...