Cambraceres 1 Posted August 12, 2016 Posted August 12, 2016 Hi all, I am a premium user of 2 years now, who uses EN to organize 7 small businesses, and am just over 10k notes deep at the moment. This system is wonderful for our purposes, we can build 15 houses at once with great document control. Now I'm having an issue in that none of the new invoices are showing up. I scan them as always, and the IT guy who set up our system used appriver as the email service. Anyway, dozens of invoices are piling up and I need to find out what my issue is. Can anyone help? Thank you Gary
Level 5* CalS 5,311 Posted August 12, 2016 Level 5* Posted August 12, 2016 What is the process for getting the invoices into EN? What platforms are you using?
Level 5* DTLow 5,749 Posted August 12, 2016 Level 5* Posted August 12, 2016 10 minutes ago, Cambraceres said: Hi all, I am a premium user of 2 years now, who uses EN to organize 7 small businesses, and am just over 10k notes deep at the moment. This system is wonderful for our purposes, we can build 15 houses at once with great document control. Now I'm having an issue in that none of the new invoices are showing up. I scan them as always, and the IT guy who set up our system used appriver as the email service. Anyway, dozens of invoices are piling up and I need to find out what my issue is. Can anyone help? I would try to isolate the problem. Ignoring the scanning for now, is your email to EN working ok? Also, have your IT guy change to your actual email address You can see if that's working, and you actually have a copy of the scan which you can then import manually
Level 5* gazumped 12,173 Posted August 12, 2016 Level 5* Posted August 12, 2016 Hi. Is it possible that you're exceeding 200 emails in a day, running out of upload limit on your account or exceeding the single note size limit? It's possible, even if your IT guy is sending a high, but lower volume of emails than 200 per day, that his service provider has started flaggng the emails as spam. Mail servers have 'intelligent' alarms on mail volumes, email addresses and email senders which can still be triggered by legitimate use. Get the sender to add your email address to a test email, so it's going to both your Evernote account address and your direct email address, and also get him/ her to send another two separate emails to the same addresses. Check which ones arrive! That might give you a handle on the issue. Meantime I'd suggest contacting support so you can verify Evernote don't have some sort of email mountain building up on their server!
Cambraceres 1 Posted August 15, 2016 Author Posted August 15, 2016 Thanks for your responses everyone. The issue is not mail volume, we process 15 or 20 a day, and are nowhere remotely near any sort of upload limit. I will try the suggestions when i get into the offfice. The way these scans are typically uploaded is from a Konica c224. I have the Evernote email address as a preset destination in the scanning menu. I can email from the scanner to any of the regular email addresses, but when I email to EN, it just doesn't show up. I have emailed from a pc into evernote just fine. Now im really confused. I have the correct email address, and a working machine that sends emails no problem. Can anyone shed light on this? Thank you
Level 5* DTLow 5,749 Posted August 15, 2016 Level 5* Posted August 15, 2016 7 minutes ago, Cambraceres said: Thanks for your responses everyone. The issue is not mail volume, we process 15 or 20 a day, and are nowhere remotely near any sort of upload limit. I will try the suggestions when i get into the offfice. The way these scans are typically uploaded is from a Konica c224. I have the Evernote email address as a preset destination in the scanning menu. I can email from the scanner to any of the regular email addresses, but when I email to EN, it just doesn't show up. I have emailed from a pc into evernote just fine. Now im really confused. I have the correct email address, and a working machine that sends emails no problem. Can anyone shed light on this? I would suggest opening a support ticket. There's a link below in my signature section. Contact Evernote Support You seem to have covered all the self help stuff; make sure you mention that in the ticket so you don't have to go through that again.
Level 5* CalS 5,311 Posted August 15, 2016 Level 5* Posted August 15, 2016 7 minutes ago, Cambraceres said: Thanks for your responses everyone. The issue is not mail volume, we process 15 or 20 a day, and are nowhere remotely near any sort of upload limit. I will try the suggestions when i get into the offfice. The way these scans are typically uploaded is from a Konica c224. I have the Evernote email address as a preset destination in the scanning menu. I can email from the scanner to any of the regular email addresses, but when I email to EN, it just doesn't show up. I have emailed from a pc into evernote just fine. Now im really confused. I have the correct email address, and a working machine that sends emails no problem. Can anyone shed light on this? Thank you Could EN be thinking your scanner's email address is SPAM?
Cambraceres 1 Posted August 16, 2016 Author Posted August 16, 2016 Thank you all for your advice, I will open a ticket as advised and report results back for completeness.
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