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Why is cropping options greyed out?

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  • Evernote Staff
20 hours ago, Furmz said:

Why is all of this greyed out? I just upgraded to the new evernote version... thought would make things better... not worse... :( 

Screen Shot 2016-07-31 at 4.19.34 PM.png

Hi there @Furmz, welcome to the Forums!

As @gazumped mentioned, logging out of Evernote, rebooting the device, and logging back is always a good first troubleshooting step.

If you are still unable to capture a screenshot using the Evernote Helper (elephant icon in your screenshot), would you let me know the version numbers of both Evernote on your Mac (Open Evernote and select Evernote > About Evernote from the menu bar) and OSX (Apple icon > About this Mac from the menu bar)?

I look forward to your response.

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