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My evernote won't sync properly


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I use evernote on my galaxy and Mac, and everything was working properly.

Because my mac is a bit old, it sometimes freezes out of blue, and rebooting often works fine.

One time, the freezing occurred while I was writing notes in evernote, and I rebooted as I normally do.

When I started evernote, everything was reset: the notes, view setting(?), and trashcan. The font setting and other settings were remaining the same.

All the other application were working fine, so I checked web evernote and phone app, and all the notes were there.

The sync button on mac seems to work as it does not show any error, but the notes won't load.

I redownloaded evernote, rebooted properly and did all the other possible things, but the notes are still not loading.

How would I be able to resolve this situation? I really need the notes...

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Hi.  Not sure from your description whether you're using the web or desktop version of Evernote on your desktop.  You should be able to get access to your notes by logging into Evernote.com.  If the desktop app on your machine has been corrupted in some way,  you could uninstall and reinstall it...

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so the web version is working fine, but the application for mac desktop is the one that has all the data reset. 

I did all the possible step, including uninstalling and reinstalling the app...

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14 minutes ago, JS Lee said:

so the web version is working fine, but the application for mac desktop is the one that has all the data reset. 

I did all the possible step, including uninstalling and reinstalling the app...

 I don't think reinstalling will rebuild the database.

You have to delete the existing database.  
You can find the location in Evernote > About (hold down the option key)
- My database folder is 1156250
Sign out of Evernote and move the number folder somewhere (like the desktop).  
Your database will be rebuilt from the Evernote servers

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9 hours ago, DTLow said:

 I don't think reinstalling will rebuild the database.

You have to delete the existing database.  
You can find the location in Evernote > About (hold down the option key)
- My database folder is 1156250
Sign out of Evernote and move the number folder somewhere (like the desktop).  
Your database will be rebuilt from the Evernote servers

o wow thanks so much its working now!

really it was so helpful thank you!

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