Cannot open encrypted text on Android devices

[Juan Esteban 0]

I can open encrypted text in Notes on my Mac and iPad, but not on my Android devices (Samsung S4 and MotoX 1st generation).  Same password, but it doesn't work in Android.  I enter the password and it says "Failed to decrypt content".

Help?

Thank you.

[Matt W. 174]

Hello Juan,

Thank you for posting and welcome to the forums. What is the version number of the Evernote application you are using on both devices?

[Juan Esteban 0]

Hi Matt

I am using version 7.9.2 on both the MotoX and the Samsung S4. 

[Matt W. 174]

Hi Juan,

Had you updated directly from a previous version of the Evernote application prior to this happening?

It could be something where reinstalling the Evernote application might help if coming from the previous version.

[Juan Esteban 0]

I uninstalled and reinstalled Evernote and still have the problem.  Maybe it will resolve on its own or with the next version of Evernote.  

[Crefa01 0]

 Hi.

I have te same problem. Evernote  7.9.5 on samsung galaxy s6  with android 6.0.1

Any hint?

thanks

 

[Matt W. 174]

Hello @Crefa01,

Thank you for posting and welcome to the forums. I would definitely suggest submitting a support request (in my signature is the link), as this should have been resolved with a recent update.