lost notes after updating to v6 from v5

[drb07 7]

Hope somebody can help me out.

I have/had several notes in a folder that are from a particular website that uses font (foreign) which doesn't require any font installation on my windows.

I collected / clipped articles using web clipper and saved it to my desktop.

It all read fine in EN.

Now after updating to v6, all I see is plenty of squares and questions marks here and there.

However, if I copy those squares from EN and paste onto say notepad, the foreign font magically appears and reads well.

Could somebody please help?

 

Thanks,

[drb07 7]

Sadly, I just another user had similar issue and it remains unresolved.

Can somebody help?

Alternatively, I would like to go back to v5 and be there and not upgrade. Is the older version available still?

thanks,

[Austin G 527]

Thanks for reporting this issue. I'm working on a reply to your support ticket now. 

[drb07 7]

Hallelujah!!

It worked.

Issue was with Windows 10.

Solution is here: https://support.microsoft.com/en-us/kb/3083806

The above article doesn't suggest to reboot computer. Only after I did it, I was able to get rid of the squares.

Had to install the font and not add the language. (my preference)

Thank you so much, Austin for creating the ticket, working with me all these days and trying to resolve.

Hats off to EN team for excellent support and professionalism.

Have a great day!

drb

 

[Nalk 0]

Found this discussion while searching for a solution for the same issue. And yes it worked. Thank you drb and Austin.