Error during Note Import

[jkenton 2]

I am trying to import an ENEX file, and it fails with an error

Could not import notes, error: CANT_SET_NOTE_TAG

Please report this problem to Evernote support.

There is a button called "Report", which when pressed goes to a non-specific "search for the solution" page.

Unfortunately, I was unable to find my own solution. Any notion of how to "report this problem to Evernote support" or how to fix it?

[DTLow 5,721]

There's a link to Support below in my signature section

If you want to do some self help, you can actually open the enex file and view the data.

It might be possible to identify the note in error and edit the file.

[amanda_h 300]

2 hours ago, jkenton said:

I am trying to import an ENEX file, and it fails with an error

Could not import notes, error: CANT_SET_NOTE_TAG

Please report this problem to Evernote support.

There is a button called "Report", which when pressed goes to a non-specific "search for the solution" page.

Unfortunately, I was unable to find my own solution. Any notion of how to "report this problem to Evernote support" or how to fix it?

Hey @jkenton,

Is this happening when attempting to import the .enex file on a Mac or PC, and does this happen with all .enex files or just a particular one?

[jkenton 2]

Thanks for the replies, and I apologize the late response. (How can I be notifed of replies? Email? SMS?)

I use PC for my evernote installation, and though the failure is not TOTAL with every ENEX, it does leave a HUGE portion of the total notes in an "imported notes" folder. Some are ABSOLUTE fails, some are just MAJORITY fails.

 

Thanks!

 

Jeff

[jkenton 2]

On 5/25/2016 at 5:21 PM, DTLow said:

There's a link to Support below in my signature section

If you want to do some self help, you can actually open the enex file and view the data.

It might be possible to identify the note in error and edit the file.

Yes, please advise on the "Self Help" options.

 

Thanks!

 

Jeff