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Problems loading new release 6.0.6


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Posted

Anyone else having problems loading the new release for Windows.

The problem is on my XP computer.  Win 7 notebook loaded fine.

Screen shot of messages attached.

Windows Intaller error.jpg

Setup Error.jpg

  • Ex Employees
Posted

Hi. Can you confirm if you're starting from a fresh install, or attempting to upgrade within Evernote by selecting Help>Check for Updates?
 

If you're updating from the app, try a complete reinstall (Start>Control Panel> Uninstall Programs), and download Evernote for Windows from: https://evernote.com/evernote/ directly. If the issue continues, please use the link in my signature to create a support ticket. With installation/upgrade issues like these, it would helpful to submit your Evernote setup text file with the ticket submission.  

To provide a setup log for Evernote for Window, follow these steps:

1. Open the Start menu 
2. Type %temp% in the ’Search programs and files’ field and press enter
3. Search for a text document file named 'EvernoteSetup'
 

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