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Error communicating with the Evernote servers


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Hello Everybody,
 
I can't sign in my Evernote account since I use my new iPhone. (iOS 9.3.1)
 It show "Error communicating with the Evernote servers"  (Evernote 7.13.1)
And I can't find Evernote data from my iPhone “Diagnostic & Usage Date".
I guess  that the new phone has not been signed in.
 
My account can sign in on Web and Mac, just can't work on my phone.
And I tried to delete and reinstall iOS APP, still can't sign in.
Could you please help me solve this trouble?
 

IMG_3482.jpg

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  • Evernote Staff*
  • Solution

@Morris Wang Hi! I recommend trying to reset network settings from your iPhone settings. Once in Settings, go to General > Reset > Reset Network Settings. Note that this may require you to re-enter any WiFi passwords you have previously set up, but these steps usually fix this issue. 

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  • 4 years later...
  • 2 weeks later...

Hey I got the same problem and did the same thing but it hasn’t worked yet. It’s so frustrating. I got email saying someone logged in on web (Windows) from Moscow so I changed my password, worrying my personal information revealed. And now I can’t even log in on app, only web version. can you please fix it? BTW I don’t know why you don’t have 24/7 support for subscribed members??? Thanks 

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  • 4 months later...

Hi,

The "Reset Network Settings" does not necessarily solve this problem. For me, an older cloud-backed version was downloaded to my device (I used an iPhone a long time ago, now I’m starting again for one of my devices) and that was the problem. I had to delete and then reinstall. I was referring to another iOS but I ended up installing a newer version and I was able to log in.

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