Kristinklm 0 Posted May 4, 2016 Posted May 4, 2016 I have been trying to get basic support help. The chat person could not understand what I needed even though I described it numerous times!!!! He kept summarizing it in completely different and inaccurate terms. It is just a basic: I loaded a number of files from my FINDER to give access to another organization. My laptop died and I need the documents back. I had emailed them to myself at a couple different addresses and that didn't work!!!!! Worst case there should be a function, best case, you should be able to drag and drop. The guy kept saying I had attached a doc to an existing note..... and he kept going around in circles.... Wanting to scream!!!!!! He finally said I could download them in HTML.... They were word, powerpoint, excel, and pdf documents..... why in the world would I want an HTML document? I just want to download the files I uploaded..... why is this sooooo hard. I told this guy I needed his supervisor, he refused. Then finally he said he would copy a supervisor on an email. Going nuts here.... The only person on the email was the same person as on the chat.... He opened a ticket and now he is the only one responding to the ticket????!!!!!!!!!!! WHERE IS THE PHONE SUPPORT? WHERE IS THE LEVEL 2 or LEVEL 1 SUPPORT..... SHOULD IT REALLY TAKE A LEVEL 2 or LEVEL 1 to assist with this INANE problem?????!!!!!!
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