Evernote Staff gbarry 1,961 Posted April 28, 2016 Evernote Staff Share Posted April 28, 2016 We are working through a few issues with our email service, where links back to forum-generated emails are pointing to a dead page and notification-generated emails are down. Will update this thread once this is resolved. Thank you for your patience. Link to post
Level 5* CalS 4,491 Posted May 3, 2016 Level 5* Share Posted May 3, 2016 Hey @gbarry Still down I'm assuming since I haven't had any notifications in a while. Just checking. 1 Link to post
Level 5* JMichaelTX 4,052 Posted May 3, 2016 Level 5* Share Posted May 3, 2016 I'm getting notifications, but for some reason they all went to my junk mail folder. Link to post
Level 5* CalS 4,491 Posted May 4, 2016 Level 5* Share Posted May 4, 2016 Not even getting them in my junk folder.... Link to post
Evernote Staff gbarry 1,961 Posted May 5, 2016 Author Evernote Staff Share Posted May 5, 2016 We're still working on this! I'll update here and the announcement when it is resolved. We're super close. Link to post
printman2000 6 Posted May 18, 2016 Share Posted May 18, 2016 On 5/5/2016 at 2:17 PM, gbarry said: We're still working on this! I'll update here and the announcement when it is resolved. We're super close. Super close was 13 days ago. Any update? Link to post
Evernote Staff gbarry 1,961 Posted May 18, 2016 Author Evernote Staff Share Posted May 18, 2016 Still ongoing. What I get for jumping the gun on a fix. We have our operations team working to resolve. Link to post
Level 5* JMichaelTX 4,052 Posted June 4, 2016 Level 5* Share Posted June 4, 2016 I was getting email notifications but they stopped about 5 days ago. Link to post
WeCanLearnAnything 86 Posted June 4, 2016 Share Posted June 4, 2016 14 hours ago, JMichaelTX said: I was getting email notifications but they stopped about 5 days ago. That kind of sounds like progress... Link to post
Level 5* JMichaelTX 4,052 Posted June 7, 2016 Level 5* Share Posted June 7, 2016 On 4/28/2016 at 3:34 PM, gbarry said: We are working through a few issues with our email service, @gbarry: This is most unusual. It has now been over a month, and I'm not receiving any email notifications to subscribed forums and topics. This is a very standard feature in almost all forum software. I've never seen an outage in other forum sites that lasted more than a day or so. Is anyone actually working on resolving this issue, or have you turned your attention elsewhere? Link to post
WeCanLearnAnything 86 Posted June 18, 2016 Share Posted June 18, 2016 On 6/6/2016 at 8:13 PM, JMichaelTX said: @gbarry: This is most unusual. It has now been over a month, and I'm not receiving any email notifications to subscribed forums and topics. This is a very standard feature in almost all forum software. I've never seen an outage in other forum sites that lasted more than a day or so. Is anyone actually working on resolving this issue, or have you turned your attention elsewhere? Given that there has been no update since May 18th, I guess they've turned their attention elsewhere. If they're busy fixing Evernote bugs instead of forum bugs, I'm all for it! Link to post
Level 5* gazumped 7,507 Posted June 18, 2016 Level 5* Share Posted June 18, 2016 From a couple of things I heard recently, I think everyone's been very busy fixing things in general. The forum issue isn't an easy one, so it's been hovering midway down the the 'to do' pile for a while. Evernote is still looking at it. I went through my 'follow' settings a couple of times trying to jump start something with no success - I guess we'll just have to wait for a magic wand fix. Meantime there's Activity Streams, and Unread Topics... But I still miss my emails... Link to post
Level 5* DTLow 4,741 Posted July 1, 2016 Level 5* Share Posted July 1, 2016 On April 28, 2016 at 1:34 PM, gbarry said: We are working through a few issues with our email service, where links back to forum-generated emails are pointing to a dead page and notification-generated emails are down. Will update this thread once this is resolved. Thank you for your patience. I don't think I ever stopped receiving notifications I seem to have notification of every post in the Pricing discussion 1 Link to post
Level 5* gazumped 7,507 Posted July 1, 2016 Level 5* Share Posted July 1, 2016 Suddenly I'm glad my notification emails have stopped.... 1 Link to post
Evernote Staff gbarry 1,961 Posted July 1, 2016 Author Evernote Staff Share Posted July 1, 2016 Notifications are back on! Let me know if you run into issues. Link to post
Evernote Staff gbarry 1,961 Posted July 1, 2016 Author Evernote Staff Share Posted July 1, 2016 To Gaz's point, I will likely bulk unsubscribe the mega thread. 2 Link to post
Level 5 Dave-in-Decatur 1,373 Posted July 1, 2016 Level 5 Share Posted July 1, 2016 1 hour ago, gbarry said: Notifications are back on! Let me know if you run into issues. Just confirming that I got an e-mail notification of a reply to a post of mine. So, yay, it's working! Link to post
Level 5* gazumped 7,507 Posted July 2, 2016 Level 5* Share Posted July 2, 2016 Yup. And...we're back. Link to post
WeCanLearnAnything 86 Posted July 4, 2016 Share Posted July 4, 2016 On 7/1/2016 at 2:54 PM, gbarry said: Notifications are back on! Let me know if you run into issues. Still not receiving any forum email notifications. Nothing in any of my inboxes, spam, trash, etc. Here are my forum settings. Link to post
Level 5* gazumped 7,507 Posted July 4, 2016 Level 5* Share Posted July 4, 2016 Well, most of us that had the service drop have seen it come back (at exactly the wrong time if you ask me...) but if you're still having issues, try mentioning @gbarry in a post (like I just did) to grab his attention. Also see whether you get an alert in the next 12 hours or so because I posted in this thread! Link to post
Level 5* DTLow 4,741 Posted July 4, 2016 Level 5* Share Posted July 4, 2016 On July 1, 2016 at 2:54 PM, gbarry said: Notifications are back on! Let me know if you run into issues. 1 hour ago, WeCanLearnAnything said: Still not receiving any forum email notifications. Nothing in any of my inboxes, spam, trash, etc. Likewise Seems to have stopped just when @gbarry said the service was restored Link to post
Evernote Staff gbarry 1,961 Posted July 5, 2016 Author Evernote Staff Share Posted July 5, 2016 Hmmmm. Obligatory request, but I'd check your spam and/or email accounts tied to forum login. The new email service is showing 68K generated over the weekend. It's possible we're hitting some daily overages that are impacting notifications, which I'll be reviewing today. The price change thread alone generates several hundred with each reply, so that's...significant. I may close that at some point and directly link to a new thread just to tamp down on needless notification emails. Link to post
Level 5* CalS 4,491 Posted July 5, 2016 Level 5* Share Posted July 5, 2016 30 minutes ago, gbarry said: I may close that at some point and directly link to a new thread just to tamp down on needless notification emails. Oh yeah. Link to post
WeCanLearnAnything 86 Posted July 5, 2016 Share Posted July 5, 2016 I just got the notification emails. Link to post
Level 5* gazumped 7,507 Posted July 5, 2016 Level 5* Share Posted July 5, 2016 3 hours ago, WeCanLearnAnything said: I just got the notification emails. You may soon learn to regret this.... Link to post
Level 5* DTLow 4,741 Posted July 5, 2016 Level 5* Share Posted July 5, 2016 7 hours ago, gbarry said: Hmmmm. Obligatory request, but I'd check your spam and/or email accounts tied to forum login. The new email service is showing 68K generated over the weekend. It's possible we're hitting some daily overages that are impacting notifications, which I'll be reviewing today. The price change thread alone generates several hundred with each reply, so that's...significant. I may close that at some point and directly link to a new thread just to tamp down on needless notification emails. Thanks - I found the notes in my spam folder Link to post
Level 5* gazumped 7,507 Posted July 8, 2016 Level 5* Share Posted July 8, 2016 Hmmn. @gbarry - Is something going on? My emails stopped again... (Or at least I've had none for 36 hours which is 'unusual' for the forum...) Link to post
Level 5* DTLow 4,741 Posted July 8, 2016 Level 5* Share Posted July 8, 2016 On July 8, 2016 at 5:32 AM, gazumped said: Hmmn. @gbarry - Is something going on? My emails stopped again... (Or at least I've had none for 36 hours which is 'unusual' for the forum...) Same Here - Last email was 2016/07/07 at 9:41am Link to post
Level 5* JMichaelTX 4,052 Posted July 9, 2016 Level 5* Share Posted July 9, 2016 Same here -- not receiving email notifications as of 2016-07-07 Link to post
Level 5* JMichaelTX 4,052 Posted July 9, 2016 Level 5* Share Posted July 9, 2016 @gbarry: I'm curious to know what the underlying issue is with email notifications that is taking Evernote months to resolve, so if I ever have the misfortune of encountering it elsewhere I'll know where to look for the problem. It is really mysterious, since email notifications have been a basic part of forum for decades now. Link to post
WeCanLearnAnything 86 Posted July 11, 2016 Share Posted July 11, 2016 I think my notification emails have stopped, too. Link to post
Stephanie C. 120 Posted July 13, 2016 Share Posted July 13, 2016 My notifications are woking again. But I'm getting stuff that was posted yesterday and last night. I had already visited the forum and saw those posts. Link to post
Level 5* DTLow 4,741 Posted July 13, 2016 Level 5* Share Posted July 13, 2016 1 minute ago, Stephanie C. said: My notifications are woking again. Notifications are back for me too. I'll have to work at getting them out of my junk mail folder Link to post
Level 5* gazumped 7,507 Posted July 14, 2016 Level 5* Share Posted July 14, 2016 Yep - I'm back too. I guess the emails and my browsing the forum will sync together at some point. I'm also getting emails about things I just saw, like @Stephanie C. Link to post
Evernote Staff gbarry 1,961 Posted July 15, 2016 Author Evernote Staff Share Posted July 15, 2016 @JMichaelTX switch in vendors after our previous email vendor closed up shop, and I've been running through the appropriate channels to get payments going correctly, operations ownership of the account, etc. We should be good to go now and I'm monitoring volume from our shiny new service. I'm also noticing the disjointed nature of notifications at the moment, which I'm attributing to backlog. Or the price change thread has gotten so long the forum doesnt know what to do with them anymore. Let's let it ride for a day or two and if it's still a problem I'll open a ticket with our hosts. 2 Link to post
Level 5 Dave-in-Decatur 1,373 Posted July 15, 2016 Level 5 Share Posted July 15, 2016 I'm getting notifications, more than I want in fact. I went to my settings (https://discussion.evernote.com/notifications/options/), and they are as shown. I'd think this would keep me from getting e-mails for every post in a thread I'm following, but they keep coming. Maybe I'll give it another day or two for the settings to settle in. Link to post
JordanK 0 Posted August 1, 2016 Share Posted August 1, 2016 Is anyone else having issues with notifications still? Unfortunately I'm still not receiving them at all... Link to post
Level 5* gazumped 7,507 Posted August 1, 2016 Level 5* Share Posted August 1, 2016 5 hours ago, jordyk said: Is anyone else having issues with notifications still? Unfortunately I'm still not receiving them at all... Notifications are working, but not as advertised - like I suspect @Dave-in-Decatur I seem to be getting a big chunk of notifications for a lot of posts that get added, though I'm not sure that includes all of them... Link to post
Level 5* CalS 4,491 Posted August 1, 2016 Level 5* Share Posted August 1, 2016 6 hours ago, jordyk said: Is anyone else having issues with notifications still? Unfortunately I'm still not receiving them at all... I am getting notifications but they seem to be delayed. Also, there seem to be batches of yesterday's posts that show up in my unread in the forum after I have read everything. Link to post
Level 5 Dave-in-Decatur 1,373 Posted August 1, 2016 Level 5 Share Posted August 1, 2016 With some threads (e.g., this one) it seems necessary to explicitly unfollow it in the thread itself to stop the notifications. Link to post
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